|[December 18, 2013]
Interactive Intelligence CEO Shares Cloud Vision in Frost & Sullivan Video Interview
INDIANAPOLIS --(Business Wire)--
Global growth consulting firm Frost & Sullivan (News - Alert) has interviewed
Interactive Intelligence Group Inc. (Nasdaq: ININ) Founder and CEO Dr.
Donald E. Brown about his vision for cloud communications technology.
& Sullivan Movers & Shakers video highlights Dr. Brown's
views on what's driving cloud communications technology and how it will
shape the future of customer service.
"People's modes for social interaction are very different today, which
has changed their customer service expectations," Dr. Brown said. "The
cloud is playing a vital role in this change because it enables
companies to more easily offer customers new communications options,
such as Web chat, text messaging, and video. Combined with the benefit
of offloading IT staff from the daily grind of things like server
updates so they can focus on projects that directly impact the customer
experience, the cloud is by far the most impactful technology trend
The Movers & Shakers video includes commentary from Frost & Sullivan
Principal Analyst Nancy Jamison, who elaborates on the importance of the
cloud to multichannel communications.
In the video, Dr. Brown also shares how the cloud will provide access to
an increasing amount of intelligent and predictive information, which
companies can use to further enhance their customers' experience. "In
our industry, if you're not bold you're obsolete," he said. "Intuitive
nw tools will enable companies to create a customer service experience
that today they can only dream of."
To view the Frost & Sullivan Movers & Shakers video, visit http://www.inin.com/about/Pages/default.aspx.
About Interactive Intelligence (News - Alert)
Group Inc. (Nasdaq: ININ) is a global provider of contact center,
unified communications, and business process automation software and
services designed to improve the customer experience. The company's
solutions, which can be deployed via the cloud or on-premises, are ideal
for industries such as financial services, insurance, outsourcers,
collections and utilities. Interactive Intelligence was founded in 1994
and has more than 5,000 customers worldwide. The company is among
Software Magazine's 2013 Top 500 Global Software and Service Providers,
and is the recipient of TMC's (News - Alert) Cloud Computing Magazine's 2013 Cloud
Computing Excellence Award. It has received Frost & Sullivan's Company
of the Year Award, Contact Center Systems, North America, for the last
three consecutive years. Interactive Intelligence employs more than
1,700 people and is headquartered in Indianapolis, Indiana. The company
has offices throughout North America, Latin America, Europe, Middle
East, Africa and Asia Pacific. Interactive Intelligence can be reached
at +1 317.872.3000 or email@example.com.
Visit the company on the Web at www.inin.com;
on Twitter (News - Alert) at www.inin.com/twitter;
on Facebook at www.inin.com/facebook;
or on LinkedIn (News - Alert) at www.inin.com/linkedin.
This release may contain certain forward-looking statements that involve
a number of risks and uncertainties. Factors that could cause actual
results to differ materially are described in the company's SEC filings.
Interactive Intelligence is the owner of the marks INTERACTIVE
INTELLIGENCE, its associated LOGO and numerous other marks. All other
trademarks mentioned in this document are the property of their
[ InfoTech Spotlight's Homepage ]