|[December 18, 2013]
Verint Solutions Support Insurers in Pursuit of Improved Member Experiences in Association with the Affordable Care Act
MELVILLE, N.Y. --(Business Wire)--
Systems Inc. (NASDAQ: VRNT) today announced demand for its
enterprise workforce optimization (WFO) solutions to help insurers
manage the member experience surrounding the Patient Protection and
Affordable Care Act. The Affordable Care Act (ACA) portion of the
legislation is placing more focus on individual members, which raises
the significance of improving the member experience as a gauge on
long-term success. Verint's (News - Alert) Impact 360® Workforce Optimization™
suite helps insurers better manage and navigate ACA requirements.
One healthcare services customer has already expanded its investment in
Verint software and services in connection with its preparation for the
Affordable Care Act by deploying Impact 360 Workforce Optimization. This
includes functionality such as recording, quality monitoring, speech
analytics, text analytics and desktop analytics. According to a U.S.
News & World Report list of top healthcare insurance
companies, 15 of the 25 listed are Verint customers.1
Today's healthcare insurers have a myriad of requisites related to
maintaining and improving service experiences. For existing members that
have questions and for the contact centers on the receiving end of a
growing number of queries, insurers want to alleviate and address
concerns, and equip their member experience staff to do so effectively.
For new members through the health insurance marketplaces, insurers are
looking to impart confidence among members in their healthcare
selections and reinforce they will be well served. Regardless of whether
members are existing or new, these insurance organizations are keen to
create and deliver timely, informative and high-caliber experiences to
members today and over the long term.
"Healthcare insurers must address the opportunities and challenges
related to the Affordable Care Act, and Verint has the tools to help
these organizations," says Nancy Treaster, senior vice president and
general manager, strategic operations, Verint Enterprise Intelligence
Solutions™. "Insurers will need to listen intently to members
across a wide range of communications channels, carefully analyze
gathered intelligence, and then use that insight to make improvements
that better serve and meet member requirements. Those most successful at
making the transition to member-centric models will be well positioned
to gain competitive advantage and greater confidence."
Verint solutions support Voice of the Member initiatives by helping
provide healthcare insurers with holistic, end-to-end insight into
member interactions and experiences. Its software and services can help
insurers become more member-centric, enable them to better understand
the changing dynamics in their membership and avoid member churn. Armed
with the right tools, they can not only create positive member
experiences, but also improve operational efficiency. Further, they can
help adjust internal processes, improve workforce performance, enable
faster decisions and connect member service operations more tightly with
the rest of the organization.
Verint offers solutions to meet the needs of healthcare�providers and
insurers�of all sizes. Its offerings include:
360 Workforce Optimization to enhance service and performance
across the areas of the organization that can impact the
patient/member experience, including contact center and back-office
360 Quality Monitoring™ to help ensure the ongoing
quality of patient/member service.
360 PCI and Recording Encryption™ solutions for helping
maintain data privacy in recorded interactions.
360 Desktop and Process Analytics™ for providing
visibility into processes and identifying variances that can impact
costs and efficiency in the contact center and back-office departments.
Voice of the Customer Analytics® for mining patient and
community interactions and sentiments across the phone, web, email,
social media and more. This includes Enterprise Feedback Management
(EFM), Verint's enterprise survey platform that can help providers and
insurers gain a complete view into customers and employees.
to learn more about how WFO and Voice of the Customer solutions can help
improve member experiences in association with the Affordable Care Act.
To watch the on-demand webcast "Managing the Member Experience,"
registration is quick and easy by starting here.
About Verint Enterprise Intelligence Solutions
Verint® Enterprise Intelligence Solutions™ help
organizations of all sizes capture and analyze customer interactions,
sentiments and trends across multiple channels, improve performance and
optimize the customer experience. The solution portfolio includes the
Impact 360® Workforce Optimization™ suite and
Voice of the Customer software, which serve as strategic enterprise
assets for increasing customer satisfaction and loyalty, enhancing
products and services, reducing operating costs and driving revenue.
About Verint Systems
Verint® (NASDAQ: VRNT) is a global leader in Actionable
Intelligence® solutions. Its portfolio of Enterprise
Intelligence Solutions™ and Security Intelligence Solutions™
helps organizations Make Big Data Actionable™ through the
ability to capture, analyze and act on large volumes of rich, complex
and often underused information sources-such as voice, video and
unstructured text. With Verint solutions and value-added services,
organizations of all sizes can make more timely and effective decisions.
Today, more than 10,000 organizations in over 150 countries, including
over 80 percent of the Fortune 100, count on Verint solutions to improve
enterprise performance and make the world a safer place. Headquartered
in NY, Verint has offices worldwide and an extensive global partner
network. Learn more at www.verint.com.
This press release contains forward-looking statements, including
statements regarding expectations, predictions, views, opportunities,
plans, strategies, beliefs, and statements of similar effect relating to
Verint Systems Inc. These forward-looking statements are not guarantees
of future performance and they are based on management's expectations
that involve a number of risks and uncertainties, any of which could
cause actual results to differ materially from those expressed in or
implied by the forward-looking statements. For a detailed discussion of
these risk factors, see our Annual Report on Form 10-K for the fiscal
year ended January 31, 2013 and our Quarterly Report on Form 10-Q for
the quarter ended October 31, 2013 and other filings we make with the
SEC (News - Alert). The forward-looking statements contained in this press release are
made as of the date of this press release and, except as required by
law, the Company assumes no obligation to update or revise them or to
provide reasons why actual results may differ.
VERINT, ACTIONABLE INTELLIGENCE, MAKE BIG DATA ACTIONABLE,
CUSTOMER-INSPIRED EXCELLENCE, INTELLIGENCE IN ACTION, IMPACT 360,
WITNESS, VERINT VERIFIED, VOVICI, GMT, AUDIOLOG, ENTERPRISE INTELLIGENCE
SOLUTIONS, SECURITY INTELLIGENCE SOLUTIONS, VOICE OF THE CUSTOMER
ANALYTICS, NEXTIVA, EDGEVR, RELIANT, VANTAGE, STAR (News - Alert)-GATE, ENGAGE,
CYBERVISION, FOCALINFO, SUNTECH, and VIGIA are trademarks or registered
trademarks of Verint Systems Inc. or its subsidiaries. Other trademarks
mentioned are the property of their respective owners.
1 U.S. News & World Report, "The
Top 25 Health Insurance Companies," 2009-2011
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