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TMCNet:  The 2013 TMC Social Business Award Announces Winners

[December 13, 2013]

The 2013 TMC Social Business Award Announces Winners

TMCnet News
 
Norwalk, CT - December 2, 2013 - TMC, a global, integrated media company building communities in print, online and in person, announced winners, finalists and honorees of the 2013 TMC's Social Business Award, sponsored by TMC's CUSTOMER magazine. 

The TMC Social Business Award honors vendors that have demonstrated innovation, unique capabilities, and significant contributions toward enabling and improving social channel interactions. 

'Using social media, companies have the ability to not only measure and monitor customer satisfaction in real-time, but can actively participate in the daily dialog that shapes their brand perception. Ultimately social media has an impact on sales and satisfaction levels in the market. To recognize and encourage the evolution and advancement of social communications, TMC is proud to announce its Third Annual TMC Social Business Award winners,' said Rich Tehrani (News - Alert), CEO, TMC. 'Congratulations to the companies who have demonstrated innovation as well as the ability to improve social media communications.' 

The 2013 TMC Social Business Award winners, finalists and honorees are published in the October issue of CUSTOMER. 

Winner: 
salesforce.com - Service Cloud 

Honoree:
SoCoCare 

Finalists:
ePath Learning, Inc. - eSource 
Expert Global Solutions, Inc. (EGS) - EGS/APAC Social CRM 
LiveOps - Engage 
Parature Inc. - Social Monitor 
Richardson (News - Alert) - Sales Excellence Review 
Verint Systems, Inc. - Impact 360 Speech Analytics and Impact 360 Text Analytics 

About TMC: 
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, Customer, and {C}Internet Telephony (News - Alert){C}. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading business technology event, as well as industry events: Asterisk (News - Alert) World; AstriCon; ChannelVision (CVx) Expo; Cloud4SMB Expo; Customer Experience (CX) Hot Trends Symposium; DevCon5 - HTML5 & Mobile App Developer Conference; LatinComm Conference and Expo; M2M Evolution Conference & Expo; Mobile Payment Conference; Software Telco Congress, StartupCamp; Super Wi-Fi Summit - The Global Spectrum Sharing and TV White Space Event; SIP Trunking-Unified Communications Seminars; Wearable Tech Conference & Expo; WebRTC Conference & Expo III; and more. For more information about TMC, visit www.tmcnet.com. 

About TMC's CUSTOMER Magazine 
TMC's CUSTOMER magazine premiered in September 2012 and has become the industry's new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. CUSTOMER's tag line 'Target (News - Alert). Engage. Deliver.' sums up what businesses must do to attract new customers and keep existing customers and will be the primary focus of the magazine. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics and big data, ERP, IVR and self service, multi-channel call center, social CRM and other social media solutions, marketing campaign creation, mobile apps, outbound marketing, workforce management, and more. CUSTOMER was formerly Customer Interaction Solutions. Please visit CUSTOMER.TMCnet.com for more information.

TMC Contact: 
Jessica McCaffrey 
TMC Marketing Manager 
203-852-6800, ext 170 
jmccaffrey@tmcnet.com
 

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