Absolute Software Rolls Out Absolute Service 8.0
Sep 13, 2013 (Close-Up Media via COMTEX) --
Absolute Software Corp., an industry standard for persistent endpoint security and management solutions for computers, laptops, tablets and smartphones, announced the release of Absolute Service 8.0, an ITIL 2011 Certified IT Service Management (ITSM) solution, that also provides IT with remote control and interactive capabilities with corporate endpoints.
According to a release, Absolute Service continues to maintain the highest industry standards, achieving PinkVERIFY ITIL 2011 Certification from Pink Elephant for 10 processes. The PinkVERIFY assessment is recognized as the ITSM industry's original program for certification of software that supports the definitions and workflow requirements defined by ITIL. Absolute Service 8.0 has been certified for request fulfillment, incident, problem, change, release and deployment, service level, knowledge, service catalog, service portfolio and service asset and configuration management.
With the release of Absolute Service 8.0, the company noted, customers can license Absolute Manage to perform remote control and endpoint management functions within the Absolute Service console including device lock, reset and device messaging. This is the first stage of a larger initiative to provide IT with the ability to interact with each device within the ITSM console (versus logging into a separate product) for immediate remediation.
Absolute Service said the enhancements were made to all ITIL processes including support for native data types within the Configuration Management Database (CMDB) and built-in scripting language for on the fly data manipulation and federation when communicating with third-party systems. The Absolute Service user interface has been upgraded with several key features including drag and drop uploading, collapsible request editor, visual workflow designer, and a new alerting system. Customers will also have ability to log in using Facebook and other social networks, improving how employees can interact with IT.
"We are excited to deliver Absolute Service 8.0 to our valued customers," said Dr. Darren Williams, Vice President and General Manager of Service Management at Absolute Software. "The new features allow them to interact with the technology using an friendly user console. More importantly, our customers can perform both traditional asset management functions such as desktop remote control and endpoint security tasks such as device lock, reset and messaging within the Absolute Service console. This will support a more immediate response resulting in enhanced customer satisfaction and IT resource efficiencies."
"Absolute Service offers the advantages of a blank canvas out of the box combined with an understanding of IT workflow and the necessary reporting built in. Working from any browser and no client install required, we can update tickets from anywhere," said Andrew Mercantini, Senior Manager, Information Technologies at Ravago Americas. "Compared to our previous system, Absolute Service offers better everything: ticketing, change management, problem management, knowledge base, issue resolution, and the ability to have various statuses."
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