|[June 27, 2013]
Ombud Research Ranks DocuSign the Electronic Signature 'Category Leader'
SAN FRANCISCO --(Business Wire)--
The Global Standard for eSignature®, announced Ombud
has ranked DocuSign highest across all research categories - and named
DocuSign the 'category leader' - in Ombud's new research report on
eSignature solutions. The report highlights Ombud's quantitative and
qualitative analysis of the benefits of eSignature across multiple
"Ombud research closes a gap by providing an enterprise definition of
eSignature platforms and third-party insight into relevant use cases,"
said Thad Eby, founder and CEO, Ombud. "We examined multiple eSignature
solutions including data from our online platform with more than 230
business requirements, extensive online user reviews, fifteen enterprise
customer briefings, and seventy-five end user interviews. We welcomed
DocuSign's participation in demonstrating the features and functionality
of their platform. We at Ombud are confident our research exemplifies
the six dimensions of the eSignature market we analyzed."
According to the report, "DocuSign's continued investment in innovation,
product roadmap and customer satisfaction has established its offering
as the category leader. DocuSign offers the strongest overall Platform
Capability and the highest marks in Sender Ease of Use, Security,
Extensibility and the critical area of Customer Success. Enterprises
that want to streamline business processes should consider DocuSign's
notable team of "Customer Success Architects" to help enterprises
strategize their implementation for company-wide use cases."
Ombud's report quantifies numerous benefits of electronic signature
which are making eSignature transactions a must have to streamline
antiquated paper-based business workflows into faster, more cost
effective and secure end-to-end digital processes, including:
Increased customer satisfaction - Electronic signature makes it
easy for companies to do business with their customers. In one example
from the report, one major enterprise attributes a 54-point increase
in Net Promoter Score to the implementaton of eSignatures.
Faster turnaround time - With less hassle and required
equipment, electronic signatures accelerate transaction times.
According to Ombud research, companies receive signed agreements back
an average 80% faster with eSignature transactions.
Cost savings - Electronic signatures eliminate expenses for
printing, faxing, scanning and overnighting documents. Companies save
an average of $20 per document using eSignature, Ombud found.
"DocuSign has focused on delivering what customers need to keep business
digital from start to finish," said Keith Krach, chairman and CEO,
DocuSign. "Ombud's research offers insight into the power of electronic
signature to transform the way business is done to create immediate,
high-impact ROI across every enterprise."
With more than 40 million users in 188 countries, DocuSign's growing
base of global customers include Allergan, American Airlines, AON,
Ariba, Bayer, BMW Financial Services, Box, Cisco, Cision, Costco, Daily
Deal, DuPont, eBay, Expedia (News - Alert), Extra Space Storage, Gilt City, Google
Ventures, Halfords, HP, Lennar, Liberty Tax Service, LinkedIn, McAfee,
Medtronic, LPL Financial, Nationwide Mutual Insurance Company,
salesforce.com, Siemens, Sony, Tata Communications (News - Alert), TD Ameritrade
Institutional, Toyota, Transamerica, Virgin Holidays, Wellmark, Xerox,
Yahoo!, Yamaha and many others.
More than 65,000 businesses and organizations worldwide trust DocuSign
to not only obtain legally binding eSignatures, but to keep business
digital by completely automating end-to-end business processes,
including managing forms and data, workflows, authentication, payment,
storage, and integration with business systems. These digital
transactions are faster, more secure, reduce errors, and cost a fraction
of manual paper processes.
Individuals interested in reading the full Ombud Report on eSignature
Solutions may visit: http://www.ombud.com/r/eSignDS.
Companies interested in learning more about DocuSign's eSignature
transaction management platform may visit www.docusign.com.
About DocuSign Inc.
The Global Standard for eSignature®, is the leader in eSignature
transaction management. Global enterprises, business departments,
individual professionals and consumers are standardising on DocuSign,
with more than 60,000 new users joining the DocuSign Global Network
every day. Today, that network includes more than 40 million users in
188 countries. DocuSign is used to accelerate transaction times to
increase speed to results, reduce costs, and delight customers across
nearly every industry - from financial services, insurance, technology,
healthcare, manufacturing, communications, property management and
consumer goods, to higher education and others. For more information,
or call 877.720.2040. Visit the DocuSign blog at www.docusign.com/blog
and follow DocuSign on Twitter,
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