CallMiner Launches Speech Analytics Channel on TMCnet
Norwalk, CT - March 18, 2013 - TMC (News - Alert), a global, integrated media company helping clients build communities in print, in person and online, announced today that the Speech Analytics channel, sponsored by CallMiner (News - Alert), has been launched as the newest addition to the TMCnet Online Community program.
The Speech Analytics Channel is designed for decision-makers within the call center space seeking information on contact analytics solutions for automating agent performance and quality monitoring. Information on the Speech Analytics Channel also addresses key use cases including how to improve sales effectiveness, drive positive customer experiences, and monitor compliance using speech analytics. Visitors to the Speech Analytics Channel can find valuable resources such as feature articles, industry news, white papers, videos, and free product trials.
"CallMiner is excited about the launch of the new Speech Analytics Channel on TMCnet," commented Scott Kendrick, VP of Marketing and Product Managementat CallMiner. "TMCnet is known for providing valuable content, and we're pleased to sponsor this forum where people can learn more about leveraging speech analytics to listen to their customers and improve their business."
CallMiner provides the leading cloud-based conversational analytics solution for improving agent performance across all contact channels, such as voice, social, e-mail and chat, by automating performance management. Unlike complex analytics that require a sophisticated fulltime analyst, CallMiner Eureka pushes actionable insights directly to the people who need and can act on the data, whether it's the VP who manages the contact centers or the agents themselves, to provide direct feedback on performance and identifying where improvement is needed.
"TMCnet welcomes CallMiner's Speech Analytics channel into our Online Community program," stated TMC President Dave Rodriguez (News - Alert). "CallMiner is a well-respected speech analytics solutions provider that shares our vision of advancing new technologies. Our Online Community program is a powerful Community-building vehicle assisting our partners in building their brands, while contributing to the vast array of valuable content which drives traffic to TMCnet, the most-visited communications and technology website in the world."
is the leading Website for communications and technology professionals. TMCnet is visited by 1.5 million unique monthly visitors and generates more than 60 million page views every month, according to Webtrends.
About TMCnet Online Communities
TMCnet Online Communities are news-generated, content-rich sites that position companies as leading "go-to resource" for communications and technology related topics. TMC has been building Online Communities for over 10 years, and continue to be the market leader at developing these successful communities for clients. To learn more about the Online Community program, please contact client services firstname.lastname@example.org or call 203-852-6800. You can also visit us online at http://www.tmcnet.com/Community/Default.aspx
TMC is a global, integrated media company that helps clients build communities in print, in person and online. TMC publishes multiple magazines including CUSTOMER, INTERNET TELEPHONY, M2M Evolution and Cloud Computing. TMCnet is read by more than 1.5 million unique visitors each month, and is the leading source of news and articles for the communications and technology industries. TMC is also the producer of ITEXPO, the world's leading B2B communications event, as well as industry events: M2M Evolution; Cloud4SMB Expo; DevCon5; HTML5 Summit; Super Wi-Fi Summit, CVx; AstriCon; StartupCamp, and more. Visit TMC Events for a complete listing and further information.
CallMiner is the market leading cloud-based solution for improving agent performance through Voice of the Customer analytics across all channels. CallMiner's award winning Eureka product line automates the overwhelming process of monitoring information from 100 percent of interactions - calls/audio, chat, e-mail, surveys and social - to uncover consistent and reliable information about agent performance. Real time business intelligence can be leveraged by enterprises to dramatically improve customer service and sales, reduce the cost of service delivery, mitigate risk, and identify areas for process and product improvements. For more information, call (781) 547-5666, visit www.callminer.com or follow on Twitter (News - Alert) @callminer.
VP of Marketing and Product Management
Edited by Allison Boccamazzo
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