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Jebsen & Jessen Communications: New Approach, New Energy for Business in Thailand
BANGKOK, THAILAND, Mar 06, 2013 (MARKETWIRE via COMTEX) --
Jebsen & Jessen Communications (JJC), a leading business
communication specialist focused on the contact centre space, has
refreshed its focus on Thailand led by new Country Manager, Mr
Jonathan Lee.
A customer satisfaction survey has already yielded positive results
for JJC Thailand, but Mr Jonathan Lee is focused on doing more in
response to the changing market needs. Building on his extensive
experience in Thailand and neighbouring countries, he is developing
service excellence throughout the engagement process.
Mr Jonathan Lee explains: "JJC has demonstrated a comprehensive
understanding of enterprise and contact centre behaviour and
operational needs as well as a strong grasp of what Thai businesses
and their customers want. With this new focus we aim to create and
deliver more value for our customers, beyond integrating current
technology platforms. Today's market demands experts who can help
businesses build the right processes and the right people around the
right technology."
JJC has responded to evolving customer demands with a realigned focus
on business solutions consulting. A dedicated JJC business solutions
team will now assist Thai customers to adopt best practices,
fine-tune business process flows, and map the technologies optimum to
their success.
Additionally, value added services will be a priority. JJC Thailand
has consolidated in-house expertise in terms of development and
customisation of applications as well as partnering with globally
recognised vendors to establish a portfolio of application suites for
enterprise and contact centre users. Tailored platforms for customers
combining third party applications with those developed in-house
range from mobility to cloud-based conferencing and workforce
optimisation solutions.
A third element of the new approach will be growing the mid-market
segment, which JJC believes has huge potential in Thailand. Mr
Jonathan Lee said: "The mid-market segment in Thailand has matured
and is now ready to look at how technology can help their businesses
in terms of effectiveness and efficiency. This market segment will
use technology more and more to gain a business advantage in the
marketplace. However, solution offerings have to meet customer
expectations and at a price point that would justify the use of
technology."
According to Mr Jonathan Lee, it is all about providing the best
end-user experience possible for JJC customers whilst enhancing their
operational efficiency. "All team members have to undergo stringent
training and comprehensive certification procedures so that we
deliver what we promise. Best practice business processes and
policies on expected service delivery have been developed and are
continually monitored and refined."
JJC's in-country partners include Avaya, HP, IBM and TRUE
Corporation, with whom it targets local mid-market enterprises in
general and the financial sector in particular.
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About Jebsen & Jessen Communications
We deliver business
communication solutions for our multinational customers. Specialising
in the execution and implementation of IP (Internet Protocol)
infrastructure, we help our customers develop unified communication
and contact centre solutions over multiple sites and across their
global networks. We also diagnose, design and deploy CRM contact
centres, provide network infrastructure and develop wireless and
mobility solutions for different market verticals. One of the eight
Regional Business Units under the Jebsen & Jessen Group of Companies
South East Asia, we have a staff strength of more than 370 and
support more than 800 customers globally. We've been operating in the
Thai market since 1998.
JJC received the Frost & Sullivan Southeast Asia Contact Centre
System Integrator of the Year award in both 2011 and 2012 in
recognition for its strong reputation as a trusted partner in the
contact centre space across verticals and by leading vendors.
For more information, please visit www.comms.jjsea.com
Media Contact
Joy Tang
Flame Communications for Jebsen & Jessen Communications
Tel: (65) 6259 3193
Email: Email Contact
SOURCE: Jebsen & Jessen Communications
http://www2.marketwire.com/mw/emailprcntct id=7AF624B40BE42C9B
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