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NACR Deploys Ingate E-SBC for Large-Scale Call Center SIP Trunk Installation
STOCKHOLM, SWEDEN, Mar 05, 2013 (MARKETWIRE via COMTEX) --
Solutions integrator NACR has deployed an Enterprise Session Border
Controller (E-SBC) from Ingate(R) Systems for a large-scale call
center installation. The Ingate replaced an existing E-SBC in order
to successfully handle the high call volume required by the customer.
NACR deployed an Ingate SIParator(TM) 95, a high-performance,
high-capacity E-SBC that enables secure SIP communication such as SIP
trunking and all Unified Communications applications beyond the
enterprise network. The SIParator 95 can handle up to 1,800
concurrent voice calls and supports 50 call setups per second.
The customer was using a heavy-duty dialer application that processes
collection calls using SIP trunking. While initially the customer had
needed to process only a limited amount of SIP trunks, that need soon
changed and the customer required the ability to initiate 30 calls
per second or more. The existing E-SBC, which was limited to 15 calls
per second, was unable to take on the larger load and call denials
were sent back to the dialer, which redialed the same number. The
result was an increase in total call volume with reduced call
throughput.
"The customer required a solution ASAP to accommodate the significant
increase in call volume," said Tom Roel, Pre-Sales Convergence
Engineer, NACR. "We surveyed the competitive landscape and found that
Ingate offered the only cost-effective E-SBC that would commit to the
call setup rate. Adding the Ingate was a simple process. The customer
loves the ease of administration; the product and the Ingate team are
great to work with."
The Ingate SIParator's SIP Proxy provided protocol normalization and
also TCP to UDP conversion, which allows for the secure, reliable
transmission of data. Ingate also applies advanced security features
to provide enterprise-class security for all SIP trunk traffic.
"Ingate E-SBCs enable SIP trunking quickly, easily and
cost-effectively," said Steven Johnson, President, Ingate Systems.
"We are thrilled to work with NACR in enabling SIP trunk
installations that meet every customer's needs."
About NACR
As a leading global integrator of business communications
solutions and services since 1993, NACR has been a trusted advisor to
more than 40% of the Fortune 100 companies, helping them use
technology to enhance the collaboration, contact center, and data
communication experience. We serve as a single source for consulting,
implementation, project management, training, maintenance, and
managed services that improve productivity, efficiency, and customer
service. With a team of over 800 customer-focused and certified
employees, we have consistently been recognized for excellence by our
partners, suppliers, and customers. For more information, visit:
www.nacr.com
Follow NACR on Twitter: http://twitter.com/nacrsolutions
Connect
with us on Facebook: http://www.facebook.com/pages/NACR/245350306246
About Ingate(R) Systems
Ingate(R) Systems develops firewall
technology to enable global SIP-based person-to-person communication
such as IP telephony, presence, Instant Messaging, video
conferencing, IP-PBX connections and Unified Communications. With a
history in security, Ingate offers enterprises, service providers and
carriers elegant solutions that make trusted SIP communications
possible beyond the LAN. Ingate products are used by retail
companies, financial institutions, industrial firms, government
agencies and small-to-large enterprises throughout Europe, Asia and
North America. For more information, visit www.ingate.com.
Media contacts:
Scott Sund
Vice President of Marketing
NACR
P: +1-800-431-1333 ext. 7482502
Email Contact
Hillary Call
Public Relations Manager
Ingate Systems
c/o Call Communications
P: +1 917 414 9262
SIP and email: Email Contact
SOURCE: Ingate Systems AB
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