Reliance signs $1 billion managed services agreement with Ericsson
Feb 22, 2013 (Datamonitor via COMTEX) --
Reliance Communications Limited has signed an eight-year full-scope managed services agreement with Ericsson for $1 billion to operate and manage the wireline and wireless networks in the Northern and Western states of India.
As per the contract, Ericsson will manage the day to day operations across wireline and wireless networks and will take over responsibility for field maintenance, network operations and operational planning of Reliance Communications 2G, CDMA and 3G mobile networks.
Ericsson will streamline Reliance Communications' operations by bringing all aspects of fiber, tower operations, wireless networks and wireline access networks to Reliance Communications' wireless and global enterprise business, across differentiated product lines.
This agreement will be driven by defined service level agreement governance. Ericsson will be responsible for improving network performance and ultimately service quality, with the goal of increasing customer satisfaction and retention. Ericsson will also work closely with Reliance Communications to identify opportunities to introduce new services and expand its existing businesses to help realize the full potential of its network.
Magnus Mandersson, executive vice president and head of business unit global services, Ericsson, said, "We are excited to partner with Reliance Communications for this strategic multi-technology managed services deal. The increasing uptake of new technologies requires an increased focus on customer experience management in the hyper competitive and highly dynamic Indian telecom market.
"With this partnership Reliance will increase focus on their core business and innovation. We are pleased to welcome more than 5,000 employees who will join us from Reliance Communications and support our long term commitment to India's ICT market."
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