Clarabridge's 2013 "Customer Experience Rocks" Road Show Series Kicks Off in Austin

infoTECH News

[February 21, 2013]

Clarabridge's 2013 "Customer Experience Rocks" Road Show Series Kicks Off in Austin

--(Business Wire)--

Clarabridge (News - Alert), Inc.:

WHAT:

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Clarabridge, Inc., the leading provider of Customer Experience Management (CEM) powered through intelligent sentiment and text analytics, is kicking off its 2013 "Customer Experience Rocks" Road Show series in Austin, Texas, on Thursday, Feb. 21, from 8:30 a.m.-11:00 a.m. CT. Clarabridge CEO Sid Banerjee and VP of Product Marketing Melissa Pippine will be joined by executives from Dell (News - Alert) and Rackspace to discuss how strategic CEM and Voice of the Customer (VoC) initiatives have helped enterprises improve customer loyalty and retention, increase share of wallet, grow profitability, and identify new markets and product lines throughout the enterprise.

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The "Customer Experience Rocks" Road Show series are free education-only events that create a unique opportunity to hear firsthand how top global brands have taken their customer experience programs to the next level. Clarabridge customers will present on actionable insights that have led to major breakthroughs in product/services offerings, customer loyalty, and ROI along the way. Attendees at the Austin Road Show will learn best practices for implementing Customer Experience initiatives from Dell and Rackspace (News - Alert), which have some of the most successful, established programs in the country.

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WHO:

Speakers include:

-- Munish Gupta, Bob Norman and Steven Pelecky, Dell

-- Julian Lopez, Rackspace

-- Sid Banerjee, CEO, Clarabridge

-- Melissa Pippine, Vice President, Product Marketing, Clarabridge

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ATTENDEES:

Attendees will include professionals who are responsible for or interested in CEM and VoC activities within their organizations, including:

-- Customer experience and consumer insight professionals

-- Contact center and customer service team members

-- Marketing and market researchers

-- Product managers

-- Social media teams

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WHERE:

Customer Experience Rocks Road Show 2013

The Westin Austin at the Domain

Breakfast will be served

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WHEN:

Thursday, Feb. 21, 2013, from 8:30 a.m.-11:00 a.m. CT

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REGISTER:

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CONTACT:

If you are a member of the media or an industry analyst and you'd like to attend the road show or speak with the presenters after the event, contact Megan Coyle at 212.255.0080, ext. 14, or clarabridge@articulatecomms.com.

About Clarabridge

Clarabridge is the leading provider of�Customer Experience Management�(CEM) powered through intelligent sentiment and text analytics. Clarabridge enables Global 1000 enterprises to achieve a universal understanding of their customers by automatically collecting, classifying, scoring sentiment and analyzing qualitative data found in Voice-of-the-Customer (VoC) feedback channels. Insights extracted result in improved marketing, product/service offerings, operations and customer service across an organization. Clarabridge customers include B/E Aerospace, Charming Shoppes, Inc., Choice Hotels, Dell, E.ON, Expedia (News - Alert), Fidelity, Gaylord Hotels, Intuit, J.D. Power, L'Or�al, Marriott International, PetSmart, QVC, Inc., Sage North America, United Airlines, Walmart, Walgreens and Wendy's International. Clarabridge is privately held with offices in Reston, Va. and London, U.K. For more information, visit�http://www.clarabridge.com or on Twitter (News - Alert):�@clarabridge.

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