ZTE Launches UniCareTM Service Solution
(M2 PressWIRE Via Acquire Media NewsEdge) Shenzhen, China- - ZTE Corporation ("ZTE") (H share stock code: 0763.HK / A share stock code: 000063.SZ), a publicly-listed global provider of telecommunications equipment, network solutions and mobile devices, today launched UniCare TM, a service solution developed specifically for mobile operators.
UniCareTM is an end-to-end integrated solution covering the whole network by offering operation assurance aimed at network performance management, service quality management and customer experience assurance, as well as operation consulting aimed at network, service and market development.
"Traditionally, technical services have focused on a specific area of an operator's business, rather than the whole operation. As a result, they have failed to bring about improvements in operational efficiencies or user experience and have not delivered increased revenues or profits," said Mr. Yang Jiaxiao, the Vice President of ZTE. "The UniCareTM service solution overcomes these failures by providing mobile operators with an overall service assurance for their entire business."
By focusing on the weak points in operation flows, UniCareTM offers a smooth user and service experience, improves network values and integrates network with marketing maintenance enabling operators to build high quality networks, improve user experience and increase revenues.
The ZTE professional service products have experienced rapid growth in recent years. In 2012, this part of the ZTE business grew by 28 percent, despite the recession in the global telecommunication industry. Since 2008, the ZTE service division has achieved a compound annual growth rate of 40 percent, with managed services reaching a compound annual growth rate of 58 percent.
ZTE is a publicly-listed global provider of telecommunications equipment and network solutions with the most comprehensive product range covering virtually every telecommunications sector, including wireless, access & bearer, VAS, terminals and professional services. The company delivers innovative, custom-made products and services to over 500 operators in more than 140 countries, helping them to meet the changing needs of their customers while growing revenue. In 2011, ZTE's revenue increased by 29 per cent to USD13.7 billion. Its overseas operating revenue grew 30 per cent to USD 7.4 billion during the period, accounting for 54.2 per cent of overall operating revenue. ZTE commits 10 per cent of its annual revenue to research and development and has leadership roles in several international bodies devoted to developing telecommunications industry standards. ZTE is committed to corporate social responsibility and is a member of the UN Global Compact. The company is China's only listed telecom manufacturer that is publicly traded on both the Hong Kong and Shenzhen Stock Exchanges (H share stock code: 0763.HK / A share stock code: 000063.SZ).
For more information, please visit www.zte.com.cn.
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