Ericsson and Reliance Communications sign USD1.0bn managed services contract for wireline and wireless networks in India
Feb 11, 2013 (NORDIC BUSINESS REPORT via COMTEX) --
Provider of communications technology and services Ericsson (Nasdaq:ERIC)(STO:ERICA.ST) and Reliance Communications Limited, India's fully integrated telecommunications service provider, today signed an eight-year full-scope managed services agreement for USD1.0bn under which Ericsson will operate and manage the wireline and wireless networks of Reliance Communications in the Northern and Western states of India.
Under the terms of the contract, Ericsson will manage the day-to-day operations across wireline and wireless networks and will take over responsibility for field maintenance, network operations and operational planning of Reliance Communications 2G, CDMA and 3G mobile networks.
Reportedly, this agreement is aimed to meet the fast evolving customer demand for communications applications and services in India.
Reliance Communications' infrastructure currently covers 24,000 towns and 600,000 villages in India to which it offers converged services including voice, data and video.
Also, this is one of the first converged wireless and wireline managed services contract in India and one of only a handful in the world.
This agreement will be driven by defined service level agreement governance. Ericsson will be responsible for improving network performance and ultimately service quality, with the goal of increasing customer satisfaction and retention. Also, Ericsson will work closely with Reliance Communications to identify opportunities to introduce new services and expand its existing businesses to help realize the full potential of its network.
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