Mattersight Receives TMC's CUSTOMER Magazine 2012 Product of the Year Award
CHICAGO, IL, Jan 28, 2013 (MARKETWIRE via COMTEX) --
Mattersight Corporation (NASDAQ: MATR) today announced that TMC has
named Mattersight's Behavioral Analytics service as a CUSTOMER 2012
Product of the Year Award winner.
Mattersight's Behavioral Analytics service includes solutions for
Predictive Behavioral Routing, Employee Performance Management, and
Predictive Customer Analytics. Mattersight recently announced a new
trial program of its innovative Predictive Behavioral Routing
solution. Predictive Behavioral Routing identifies the optimal
customer/employee pairing for each individual caller based upon
communication styles, personality mapping, and behavioral
characteristics. This information is utilized by the existing routing
architecture to match customers with the best available employee,
thus increasing the likelihood of a behavioral connection. As a
result, companies are capable of driving an immediate 10%-50%
reduction in costs, improvement in sales, reduction in attrition,
improvement in first call resolution, or increase in customer
satisfaction or Net Promoter Scores(R) (NPS(R)).
"Mattersight was selected to receive a 2012 Product of the Year Award
for its achievement in advancing customer experience management
technologies. Mattersight's Behavioral Analytics service has
demonstrated excellence as well as provided significant ROI for the
companies that use it," said Rich Tehrani, CEO, TMC.
The 15th Annual Product of the Year Award winners are published in
the January/February 2013 issue of CUSTOMER magazine.
For more information on Mattersight's Predictive Behavioral Routing
solution or its trial program, please send requests to:
email@example.com or visit www.Mattersight.com/trialoffer.
Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix
Systems, Inc., Bain & Company, Inc., and Fred Reichheld, used under
Mattersight is a leader in enterprise analytics focused on customer
and employee interactions and behaviors. Mattersight's Behavioral
Analytics service captures and analyzes customer and employee
interactions, employee desktop data and other contextual information
to improve operational performance and predict future customer and
employee outcomes. Mattersight's analytics are based on millions of
proprietary algorithms and the application of unique behavioral
models. The company's SaaS+ delivery model combines analytics in the
cloud with deep customer partnerships to drive significant business
value. Mattersight's applications are used by leading companies in
Healthcare, Insurance, Financial Services, Telecommunications, Cable,
Utilities, Education, Hospitality and Government. See What
Matters(TM) by visiting www.Mattersight.com.
About TMC's CUSTOMER Magazine
TMC's CUSTOMER magazine premiered in September 2012 and is the
industry's new, definitive source for news, product information, and
strategies for communications that engage customers and potential
customers. Each issue of CUSTOMER includes news and insights on the
latest developments in agent training, analytics, ERP, IVR, social
CRM solutions, mobile apps, workforce management and more. Please
visit www.customerzone360.com for more information.
TMC is a global, integrated media company that helps clients build
communities in print, in person and online. TMC publishes multiple
magazines including CUSTOMER, INTERNET TELEPHONY, M2M Evolution and
Cloud Computing. TMCnet is read by more than 1.5 million unique
visitors each month, and is the leading source of news and articles
for the communications and technology industries. TMC is also the
producer of ITEXPO, the world's leading B2B communications event, as
well as industry events: M2M Evolution; Cloud4SMB Expo; DevCon5;
HTML5 Summit; Super Wi-Fi Summit, CVx; AstriCon; StartupCamp, and
more. Visit TMC Events for a complete listing and further
information. For more information about TMC, visit www.tmcnet.com.
Vice President of Marketing & Product Management
SOURCE: Mattersight Corporation
[ InfoTech Spotlight's Homepage ]