|[December 11, 2012]
Leading U.S. Insurer Improves Customer Service with Kofax
IRVINE, Calif. --(Business Wire)--
Kofax® plc (LSE: KFX), a leading provider of Capture Enabled
process management) solutions, today announced that a leading U.S.
insurer has invested more than $600,000 to expand its Kofax solution to
improve customer service by accelerating the processing of property and
casualty claims and related documents while reducing costs.
The customer will use Kofax
Communication ServerTM to automate the exchange of tens
of millions of claims related documents, such as accident reports,
repair invoices and proof-of-identity documents, it receives annually.
Kofax Communication Server ingests email, fax, SMS, MMS, voicemail and
telex communications, and replaces the manual processing of these
communications by connecting inbound and outbound communications
channels and using them to automatically exchange the information
between enterprise applications such as workflows, colaboration tools
and repositories. This eliminates the delays and errors associated with
manual processing, enabling the customer to initiate claims related
processes faster. As a result, claims can be resolved more rapidly to
provide better customer service, and significant cost savings can be
gained from vastly improved efficiency.
In the March 2012 Forrester Research (News - Alert), Inc. report, "Trends 2012: North
American Insurance eBusiness and Channel Strategy," research analyst
Ellen Carney observed: "New technology and new competitors are reshaping
customer expectations about insurance shopping, applying, and servicing.
Carriers are adapting their business models ... The business of
insurance now has to be fast and transparent, an anathema to the
conservative risk-averse nature of insurers."
"Today policyholders can switch insurers or broadcast a bad experience
with remarkable ease," said Howard Dratler, executive vice president of
Field Operations at Kofax. "Hence the insurance industry's increased
focus on improving the customer experience. Optimized customer
engagement is just one of the many reasons seven out of the top 10
largest insurers in the world use Kofax."
The Kofax Communication Server™ (KCS) enables the automated exchange of
business critical information, linking both inbound and outbound
services provided by devices such as fax and phone systems, media types
that include email, FoIP, SMS, MMS, voicemail and telex, applications
such as ERP, CRM and other enterprise applications, and social
Kofax® plc (LSE: KFX) is a leading provider of Capture
Enabled BPMTM solutions. These award winning solutions
capture and streamline the flow of business critical information
throughout an organization in a more accurate, timely and cost effective
manner, enabling our customers to be more responsive to their
constituents and better grow their businesses. Kofax solutions provide a
rapid return on investment to more than 20,000 customers in banking,
insurance, government, healthcare, business process outsourcing and
other markets. Kofax delivers these solutions through its own sales and
service organization, and a global network of more than 800 authorized
partners in more than 75 countries throughout the Americas, EMEA and
Asia Pacific. For more information, visit kofax.com.
© 2012 Kofax, plc. "Kofax" is a registered trademarks and
"Capture Enabled BPM" and "Kofax Communication Server" are trademarks of
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