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TMCNet:  Epicor Software launches new system backup and recovery solution

[November 14, 2012]

Epicor Software launches new system backup and recovery solution

Nov 14, 2012 (Datamonitor via COMTEX) -- Epicor Software Corporation, a provider of business software solutions for manufacturing, distribution, retail and services organizations, has launched its new system backup and recovery solution, which offers customers a solution to ensure their Epicor enterprise resource planning, or ERP, systems are readily available in case of major system issues or disaster.

Designed with small and mid-sized businesses in mind, the solution provides midsized customers with an alternative to traditional backup and recovery solutions that can be overly complex and priced out of reach. With Epicor system backup and recovery solution, customers pay a minimal set-up fee and a monthly fee based on the number of Epicor users. Additional fees are assessed only in the event that a customer needs the failover system brought on-line. The solution is available to Epicor ERP, Epicor Vantage, or Epicor Vista customers running Microsoft SQL Server.

Despite ERP systems' widespread recognition as the backbone of business operations, they are often left vulnerable, exposing organizations to devastating productivity losses and missed opportunities due to system downtime. While it varies according to industry segment, it is estimated that every hour of downtime can cost businesses thousands, and even millions of dollars. Also organizations can face penalties and sanctions for non compliance with regulatory and shareholder requirements for business continuity.

Backup and restoration can assist organizations in addressing compliance requirements as well as reducing operational risk, a growing concern for businesses today. In a joint Forrester Research and Disaster Recovery Journal survey, 82% of Business Continuity decision-makers and influencers feel that their organization's risk level is increasing.

The Epicor system backup and recovery solution utilizes proven technology and all software and data are stored in a secure off-site Tier III data center. The turnkey solution encompasses installation, configuration, monitoring and emergency response. A copy of the customer's Epicor ERP version is stored on-line and a software agent is installed on their Epicor ERP server.

Next, a secure connection is made between the customer's server and the Epicor data center to support data backup and failover. On a continuous basis, data from the customer's on-premise Epicor ERP database is backed up in real-time to the Epicor data center and monitored 24/7. In the event a customer needs the failover system brought on-line, Epicor provides access to the system and critical data within two to four hours, depending on number of users and other various factors.

"Any amount of downtime can be severely damaging to a business' bottom line and its reputation," said Malcolm Fox, vice president, product marketing at Epicor. "When a businesses' ERP system goes down, or in the event of a disaster, data and productivity must be restored as quickly as possible. Where every second counts, the Epicor System Backup and Recovery solution provides a turnkey solution to support business continuity." Republication or redistribution, including by framing or similar means, is expressly prohibited without prior written consent. Datamonitor shall not be liable for errors or delays in the content, or for any actions taken in reliance thereon

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