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KEMP Technologies Expands Its Service Portfolio With On-Site Support
NEW YORK, NY, Nov 07, 2012 (MARKETWIRE via COMTEX) --
KEMP Technologies today announced that it has launched two new
service offerings for its customer base within the continental United
States. The expanded service portfolio now includes KEMP Premium and
KEMP PremiumPlus Maintenance for the full suite of KEMP
LoadMaster(TM) Load Balancing products.
KEMP Premium offers 24x7 telephone support with an advanced unit
replacement within the next business day while KEMP PremiumPlus
includes 24x7 telephone support plus a four-hour on-site parts
replacement Service Level Agreement (SLA). The advanced maintenance
offerings were put in place to address customer feedback and business
requirements.
"As KEMP continues to grow and expand its customer base, we will
aggressively deliver professional services and support to best meet
the needs of our large and enterprise customers," said Ray Downes,
President, KEMP Technologies. "KEMP PremiumPlus will be the best of
the best, offering our customers on-site replacement of business
critical devices within four hours, 24 hours a day, 365 days per year
by a fully qualified and skilled field engineer."
KEMP's Managed Service Center and sparing facilities will ensure that
the right resources and the right inventory are available to meet
even the most stringent SLAs. KEMP Premium and PremiumPlus services
are available now to resellers and their customers through KEMP
Distribution Partners. KEMP's new support services are available for
its complete line of LoadMaster Load Balancers.
About KEMP Technologies
KEMP Technologies is the #1 price/performance load balancer and
application delivery controller, used by thousands of businesses who
consider IT, e-commerce, web and business applications as
mission-critical to their long-term success. KEMP helps companies
rapidly grow their business by providing 24/7 infrastructure
availability, better web performance and secure operations -- while
streamlining IT costs. KEMP's LoadMaster products include Layers 4-7
load balancing, content switching, server persistence, SSL
offload/acceleration, and application front-end capabilities
(caching, compression, intrusion prevention system), plus one full
year of product support -- delivering industry leading
price/performance.
The company is headquartered in New York City. For more information,
visit www.KEMPtechnologies.com, or call at +1 631-345-5292.
Application delivery solutions are known as application delivery
controllers (ADC), server load balancers (SLB), application front-end
devices (AFE), web switches, content switches and application
switches.
Press Contact:
David Finkelstein
Director of Worldwide Marketing
KEMP Technologies
www.kemptechnologies.com
Fran Bosecker
Vantage Communications for KEMP
Email Contact
845-536-1416
SOURCE: KEMP Technologies
http://www.kemptechnologies.com/
http://www2.marketwire.com/mw/emailprcntct id=5C565FA3B7A6707F
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