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SpeechCycle Releases SmartCare MobileMar 24, 2011 (Close-Up Media via COMTEX) -- SpeechCycle, a provider of customer interaction management solutions, announced SmartCare Mobile. According to a release, SmartCare Mobile is designed specifically for enterprises and communications service providers to extend key customer care services and assets directly onto smartphones. The new solution supports Android, iOS, Windows Phone 7 and Blackberry. "In today's crowded services market, service providers are struggling to differentiate themselves from their competitors; in many cases, the playing field is level when it comes to products, services and pricing plans. Increasingly, customer service is becoming a key driver for service providers looking to distinguish themselves by providing unique and effective customer experiences," said Sheryl Kingstone, Enterprise Research Group Director at Yankee Group. "The rapid adoption of smartphones has changed how consumers communicate. Service providers that recognize this change and create customer service strategies and tools that leverage the smartphone platform have a real opportunity to impact their bottom line and retain and grow their customer base." The SmartCare Mobile platform provides the foundation and building blocks to deploy and manage SmartCare Mobile applications across smartphone operating systems. It consists of a native device client, cloud-based services and an extensible integration framework that ensures the user interface and interaction experiences are optimized for smartphones. "Today's consumers have become power users of devices like the Android and iPhone; they are accustomed to watching videos, playing games and browsing websites and are expecting the same rich experience when they communicate with their service providers," said Zor Gorelov, CEO of SpeechCycle. "Smartphones are game changers for providing world-class customer care and SpeechCycle has developed a solution to help service providers meet the challenge." ((Comments on this story may be sent to [email protected])) [ Back To TMCnet.com's Homepage ] |