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Pittsburgh Penguins Selects Bomgar for IT SupportOct 08, 2010 (Close-Up Media via COMTEX) -- Bomgar Corp., a provider of secure, appliance-based remote support, announced that the Pittsburgh Penguins have selected Bomgar's remote support solution to enhance IT support for its employees and partners. Bomgar said it enables the Penguins' IT team to remotely configure and fix desktops, laptops, mobile devices and unattended devices, whether they're at home or on the road. The addition of Bomgar's technology is part of a complete IT transformation for the Pittsburgh Penguins, which coincided with the move to the new 735,000 square-foot CONSOL Energy Center. The Penguins' new arena features ten million dollars' worth of technology that keeps fans constantly connected and engaged. This includes a massive, four-sided high-definition scoreboard, 800 high-definition television screens, Wi-Fi that allows fans with smartphones to view on-demand replays, and interactive exhibits, such as the Hall of Fame display that features three-dimensional virtual Stanley Cups and touchscreens offering video and information on every Penguin great. To ensure all of the technology works seamlessly, the Pittsburgh Penguins assembled an in-house IT team that is responsible for supporting not only the technology within the arena, but also their staff, scouts, coaches and even players out on the road. "I used Bomgar in my previous organization and really liked its ease of use and reliability, which is why I introduced it into the Penguins organization," said Erik Watts, director, information technology for the Pittsburgh Penguins. "I also chose Bomgar because the appliance lives in our environment, behind our firewall, and doesn't rely on a hosted system. Like most IT departments, security is one of our top priorities." "In the future, we're also hoping to take advantage of Bomgar's iPad and iPhone configuration and BlackBerry support features," continued Watts. "Our staff relies on mobile devices like the iPad to get their jobs done, so we're looking for ways to remotely configure Wi-Fi and email settings and push applications to help them be more efficient." Bomgar: bomgar.com ((Comments on this story may be sent to [email protected])) |