[September 08, 2010]

Euromaster to Drive into the Future with Reliance Globalcom

Reliance Globalcom, the leading global provider of managed network and communication services for multinational enterprises, and carriers, today announced a 5-year, multi-million euro, renewal of a global contract with Euromaster, the leading integrated tyre service and car maintenance service provider in Europe. Under the agreement, Reliance Globalcom (News - Alert) will provide a centrally managed, wide-area network (WAN) solution with fully integrated IP telephony, Local Area Network (LAN) and security services across more than 1600 sites in 14 European countries.

Reliance Globalcom was initially chosen for the implementation (in 2005), because of the unique Hybrid VNO network sourcing and design benefits that simplified and centralised the management of multiple carriers across Europe. Reliance Globalcom's Hybrid VNO provided the flexibility to rapidly integrate new, best-cost technologies and services, country by country, to exactly match the evolving requirements of Euromaster's global business.

The new contract extends the service provision to over 1600 sites across Europe, allowing a business critical Citrix-based platform to be consistently accessed by all locations, supporting new Intranet and supplier focused Extranet features. Reliance Globalcom continues to manage Euromaster's IP telephony and Local Area Network (LAN) connectivity in France, removing barriers to growth via the scalable expansion of these services to other countries when required by the business. In addition, the integration of the most appropriate network security (firewalls management and Internet access), remote access authentication (connectivity and security encryption) and fixed telephony service providers in each country - significantly lowered the total cost of network ownership.

"Reliance Globalcom offers us more than a traditional managed network capability. This extension represents a true centralisation of all network related governance while seamlessly integrating numerous providers of all infrastructure and services we require," explains Pierre Jouclard, CIO Europe for Euromaster. "We can replicate in each country the IT policy decided at the headquarters while supporting specific local business reqirements where required. Reliance Globalcom integrates everything into a single solution, with a single point of contact while providing the flexibility for us to expand our network to serve whatever requirements the business identifies and support continued growth."

Network implementation times for critical, customer service sites were also minimised through Reliance Globalcom's Rapid Deployment Services, which provide 3G wireless access for sites where waiting for fixed line connectivity would have delayed business operation. These wireless solutions could then be easily transferred to new sites as the roll-out progressed.

Reliance Globalcom fully consolidates all telecoms expenditures across multiple operators as well as the tracking usage and faults. A bespoke reporting portal enables Euromaster in France to more accurately track the volumes and response times of all incoming call-centre calls - identifying business efficiency improvements and maintaining customer service levels. In addition, reinforced Service Level Agreements guarantee network availability and security, regardless of the underlying provider.

"As the diversity and number of site locations increase, large Enterprises face major challenges when optimising the cost and performance of their international networks. The Hybrid VNO approach overcomes these issues by providing the technical expertise and the capacity to source and manage multiple local operators, offering the best coverage and price," explains Eric Havette, Managing Director, Southern Europe for Reliance Globalcom. "We are very pleased that companies such as Euromaster have been able to remove these barriers to their business growth through our established model."

About Euromaster

Euromaster is the leading integrated tyre service (from car tyre, heavy truck tyre, off road tyre, to agricultural and civil engineering tyre) and car maintenance network (including mobile tyre fitting) in Europe. The group has almost 11500 employees and more than 1700 service centres in 12 countries in Europe�: Austria, Czech Republic, Denmark, France, Germany, Great Britain, Norway, Poland, Romania, Spain, Sweden and Switzerland.

With a European turnover of 1.850 billions euros, the group is today the leading integrated tyre service (car, heavy trucks, agricultural and civil engineering) and car maintenance network in Europe. To find out more: www.euromaster.com

About Reliance Globalcom

Reliance Globalcom, a division of Reliance Communications (News - Alert), spearheads the Global Telecom operations of India's largest Integrated Telecom Service Provider. Reliance Globalcom brings together the synergies of Reliance Communications' Global Business encompassing Enterprise Services, Capacity Sales, Managed Services and a highly successful bouquet of Retail products and services comprising of Global Voice, Internet Solutions and Value Added Services. The company serves over 2,100 enterprises, 200 carriers and 2.2 million retail customers in 163 countries across 6 continents.

Reliance Globalcom owns the world's largest private undersea cable system spanning 65,000 Kilometers seamlessly integrated with Reliance Communications' domestic optic fiber running over 190,000 Kilometers, providing a robust Global Service Delivery Platform connecting 40 key business markets in India, USA, Europe, the Middle East, and the Asia Pacific region. With its recent acquisition of eWave World (now Reliance WiMAX (News - Alert) World), a pioneer in the global WiMAX space, Reliance Globalcom has the capability to launch 4G services in over 50 countries. It has also acquired the Vanco (News - Alert) Group (now Reliance Vanco Group), enabling the company to provide managed services to over 230 countries and territories across the globe. For further information, please visit www.relianceglobalcom.com.

About Reliance Communications

Reliance Communications Limited founded by the late Shri Dhirubhai H Ambani (1932-2002) is the flagship company of the Reliance Anil Dhirubhai Ambani Group. The Reliance Anil Dhirubhai Ambani Group currently has a net worth in excess of Rs. 64,000 crore (US$ 13.6 billion), cash flows of Rs. 13,000 crore (US$ 2.8 billion), net profit of Rs. 8,400 crore (US$ 1.8 billion).

Reliance Communications is India's foremost and truly integrated telecommunications service provider. The Company, with a customer base of 100 million including over 2.5 million individual overseas retail customers, ranks among the Top 5 Telecom companies in the world by number of customers in a single country. Reliance Communications corporate clientele includes 2,100 Indian and multinational corporations, and over 800 global, regional and domestic carriers.

Reliance Communications has established a pan-India, next generation, integrated (wireless and wireline), convergent (voice, data and video) digital network that is capable of supporting best-of-class services spanning the entire communications value chain, covering over 24,000 towns and 600,000 villages. Reliance Communications owns and operates the world's largest next generation IP enabled connectivity infrastructure, comprising over 190,000 kilometers of fibre optic cable systems in India, USA, Europe, Middle East and the Asia Pacific region.

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