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Infonetics Research names Verizon, AT&T, NGT, Cbeyond, 8x8 among top business VoIP services leaders
(Market Wire Via Acquire Media NewsEdge) CAMPBELL, CA -- (MARKET WIRE) -- 05/12/10 --
Communications market research firm Infonetics Research (http://twitter.com/infonetics) released its annual North America Business VoIP Services Leadership Matrix, which analyzes and ranks the top service providers in the North American hosted PBX and business IP connectivity services markets.
ANALYST NOTE
"This year the top ten providers in both the IP Centrex and business IP connectivity markets represent a broad mix of incumbents, cable operators, and competitive service providers. This cross-section of providers offers a good set of options for businesses looking at voice over IP services. Service providers hoping to succeed in this fast-growing market, particularly with hosted PBX, need to know that the most critical factors for success are financial stability, proven experience in hosted PBX deployments, and quality service and support. At this stage in this market, the fundamentals are much more important than the bells and whistles, especially when going after larger enterprises," emphasizes Diane Myers, directing analyst for service provider VoIP and IMS at Infonetics Research.
BUSINESS VOIP SERVICES MARKET HIGHLIGHTS
There are over 100 service providers offering business VoIP services in North America Many of these providers have fewer than ten thousand IP Centrex subscribers or IP lines/trunks, and are content to sell their services within a small niche or geographic market The top IP Centrex service providers overall are, in no particular order: 8x8, New Global Telecom, and Verizon Business The top IP connectivity service providers overall are, in no particular order: AT&T, Cbeyond, and Verizon Business REPORT SYNOPSIS
Service providers ranked in the North America Business VoIP Services Leadership Matrix include: 8x8, AT&T, BroadView Networks, Cbeyond, Comcast, Cox, Education Networks of America (ENA), Global Crossing, M5, New Global Telecom (NGT), Nuvio, Paetec, Smoothstone, Time Warner Telecom, Verizon Business, and XO.
The matrix ranks the top IP Centrex and IP connectivity service providers in North America based on criteria critical to determining market leadership, including number of IP Centrex subscribers and/or installed base of IP connectivity lines/trunks, financial stability, market strategy, service capabilities, and support options. The leadership matrix determines which service providers currently lead the market and are best positioned to succeed long-term.
The VoIP services matrix is an addendum to Infonetics Research's VoIP and Unified Communication Services and Subscribers biannual worldwide and regional market share and forecast report.
A VoIP services leadership matrix for service providers in EMEA (Europe, Middle East, Africa) will be published by Infonetics in August.
RELATED RESEARCH
See Service Provider VoIP and IMS on Infonetics' portal (http://www.infonetics.com/login), or follow the links below for report highlights, etc.:
Trend toward hosted and business VoIP services seen across three new reports IMS equipment market up 142% in 2009; carrier VoIP holding steady after tough year Rich Communication Suite subscribers to hit 7.3 million in 2011, led by Europe and Asia IMS Product Features and Vendor Ratings: Global Service Provider Survey IMS Services Strategies: Global Service Provider Survey SBC Deployment Strategies: Global Service Provider Survey SALES
Larry Howard, Vice President: larry@infonetics.com, +1-408-583-3335 Scott Coyne, Senior Account Director: scott@infonetics.com, +1-408-583-3395
Infonetics Research is an international market research and consulting firm serving the communications industry since 1990. A leader in defining and tracking emerging and established technologies in all world regions, Infonetics helps clients plan, strategize, and compete more effectively.
<b>Lead Analyst:
</b>Diane Myers
Directing Analyst, Service Provider VoIP and IMS
Infonetics Research
Email Contact
http://twitter.com/dianemyers
+1-408-583-3391
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