| [December 22, 2009] |
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Softscape Named a Category Leader in Customer Satisfaction for Global Enterprises
WAYLAND, Mass. & LONDON --(Business Wire)--
Softscape, an innovator powering complete people management solutions, today announced further industry validation of its talent management software and support for large global enterprises. In a report recently issued by leading industry analyst firm Bersin & Associates, Softscape was recognized for its high level of customer satisfaction.
Bersin & Associates' Talent Management Systems 2010: A Comprehensive Study of Customer Experience with Talent Management Systems, focuses on identifying specific product, vendor and implementation factors that drive success for end user customers. In the report, Softscape's HR platform is noted as a category leader specifically in total customer implementation satisfaction for global enterprises.
"Softscape's long term partnerships with customers, some over a decade, are rooted in our unwavering dedication to their satisfaction and improving their bottom-line business results" said Dave Watkins, Softscape CEO and co-founder. "We consistently reinvest into expanding our customer care programs and localized service centers to ensure customers receive the dedicated support they need to achieve their objectives. Our industry high 98% customer retention rate is testament to our achievement."
According to the report, "Global enterprise companies have sophisticated IT organizations and evaluate their ERP vendors, as well as standalone software providers. They often look at the talent management system as a "platform" that will be integrated with many legacy applications, security and portal systems, and various other employee directories and collaboration tools." The report continued, "As large, global organizations seek to increase the sharing of talent globally and to align all employees with the business goals, they require systems to support consistent processes, data and reporting enterprise wide. Only a few talent management suites offer comprehensive support to accommodate complex global implementations today."
Softscape's customers represent large, multi-national enterprises with complex needs, and average over 38,000 employees. As one of the only vendors with fully integrated core human resources management (HRMS) in a talent management system, Softscape provides customers with a single platform to manage the complete employee life cycle. Softscape connects all HR and talent functions, including performance and goal management, succession, career development, 360 feedback, learning, compensation, incentives & rewards, recruiting & hiring, on-boarding, workforce planning, social networking, and core HR records. By providing one platform and interface into all these functions, customers achieve unprecedented analytic insight into their workforces and operations to improve business decision making.
For more information about Softscape's solutions, please visit http://www.softscape.com.
About Softscape (www.softscape.com)
Softscape is the global leader in complete people management software that enables organizations to more effectively drive their business performance. Recognized by industry analysts as the most comprehensive strategic human capital management solution, Softscape provides full employee lifecycle management, including a core system of record, in a single, software platform for improved business intelligence. The company offers customers of all sizes and in all industries the most flexibility and choice with multiple purchase, configuration, and deployment options. For 15 years, Softscape has helped millions of workers across 156 countries be more successful at their jobs while contributing to bottom-line business results. Softscape's customers represent Fortune 500/Global 500, mid-market, and government organizations, including Barclays (NYSE: BCS; London: BARC), AstraZeneca (NYSE: AZN [ADR]; London: AZN), Seagate (News - Alert) (NYSE: STX), GKN (London: GKN), Kone Corporation (OMX Helsinki: KNEBV), Edcon, and Dollar Tree (NASDAQ:DLTR). Softscape is based in Massachusetts with offices in London, Sydney, Chicago, San Francisco, Washington, D.C., Bangkok, Hong Kong, and Johannesburg.
The Softscape logo and marks related to Softscape products are either trademarks or registered trademarks of Softscape, Inc. Other brand and product names contained herein may be trademarks or registered trademarks of their respective holders.
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