infoTECH News

[November 23, 2009]

SysAid Introduces IT Industry's First Integrated Live Chat Module

SysAid Launches SysAid IT 6.5 and Unveils First-Ever Integrated IT Help Desk Live Chat Live Chat Transforms the Way IT Managers Communicate With End-Users, Simplifying the IT Process for the Entire Company and Dramatically Improving Efficiency Tel Aviv, Israel � November 23, 2009 � SysAid Technologies Ltd., (www.sysaid.com), a leading global provider of help desk software solutions and Customer Service Support (CSS (News - Alert)) software, publicly launched today its newest version of its help desk software, SysAid IT 6.5, featuring the industry�s first-ever fully integrated Live Chat module.

The new Live Chat function enables IT administrators to communicate in real-time with end-users, providing them with the ability to conduct several different chats simultaneously, while monitoring the user�s IT assets at the same time.

�This is the first time that a real-time communications platform has been seamlessly incorporated into the help desk software itself, and will greatly impact the way IT Administrators do their jobs,� said Israel Lifshitz, founder and CEO of SysAid. �Months of research and development, as well as user feedback, have gone into the creation of version 6.5 and we are thrilled to introduce the remarkable Live Chat function to the IT community.� With SysAid 6.5, administrators can quickly get in touch with every end-user in their network and immediately resolve the end-user's issue, offering a faster and much more effective method than communicating via phone or email. In addition, Live Chat not only makes it easier for them to do their jobs, but simplifies procedures for the users as well; streamlining the IT process for the entire company and creating an environment that will allow the IT Department to make correct use of their available technology.

�The overwhelming majority of our 1,600 Beta-Testers for SysAid 6.5 have responded that Live Chat will be the cornerstone of I.T. support in the future,� said Lifshitz. �This product is sure to change the face of the IT Industry as we know it.� In addition to the Live Chat module, SysAid IT 6.5 also includes improved graphical user interface along with 101 new features and a second brand new module � IT Benchmark.

The IT Benchmark module, an innovative tool unique to SysAid, will enable administrators to gain real-time industry insight and to better analyze, measure and evaluate their IT performance in comparison to other SysAid users around the world. Additionally, it will provide tighter integration between modules and will allow administrators to evaluate their current IT performance with their past performance as well as provide them with parameters highlighting areas most in need of improvement.

# # # About SysAid Known throughout the industry for its simplicity, feature-richness, and ease of deployment, SysAid Technologies Ltd. prides itself on its ability to simplify the challenges that customer service and support professionals face everyday, while ensuring uncompromising performance at affordable prices. The Israel-headquartered company enables organizations of all sizes to use and enjoy its packaged software solutions, allowing customer service and support professionals to manage tasks with ease and efficiency. Since its founding in 2002 by Israel Lifshitz, the company has deployed its software at more than 55,000 organizations in 120 countries, spanning all industries and company sizes, from small start-ups to leading non-profits to Fortune 500 corporations, customizing its products to fit each customer�s needs. The SysAid online community provides a place for IT professionals to discuss general IT issues, interact and share their knowledge. For more information about SysAid Technologies, please visit www.sysaid.com.

As a community-building service, TMCnet allows user submitted content which is not always proofed by TMCnet editors. If you feel this entry is of inferior quality or wish to report it for some reason, please forward the URL to "webedit [AT] tmcnet [DOT] com" with your comments.


[ InfoTech Spotlight's Homepage ]

blog comments powered by Disqus

FOLLOW US

Subscribe to InfoTECH Spotlight eNews

InfoTECH Spotlight eNews delivers the latest news impacting technology in the IT industry each week. Sign up to receive FREE breaking news today!
FREE eNewsletter