infoTECH News

[November 20, 2009]

'Orange France reacts to exorbitant mobile internet bills'

Nov 20, 2009 (DMEUROPE via COMTEX) -- Orange France has enacted measures to prevent users of its 3G+ mobile internet services receiving exorbitant bills. In one week, three business customers told the press they were billed EUR 39,500, EUR 46,000 and EUR 159,212 for a service they thought offered them unlimited internet access. Although access is unlimited in terms of time spent online, the volume is limited to 1 GB per month, enough for e-mails, but quickly overtaken by downloading. Past this ceiling, customers are charged EUR 0.17 per MB. Orange regrets the situation and will now prevent any bill of over EUR 200 for its 3G+ Internet Pro Everywhere 24h/24 subscribers to be sent automatically, and will contact them personally before sending the bill. The around 50 customers whose consumption is higher than the usual standard will be contacted individually. Orange is putting in place a national traffic regulation for the 4,000 subscribers to this plan which is identical to the one for consumers to prevent the risk of excessive usage. The operator will improve customer information, especially terms of sale and use when abroad. By the end of the year, it will offer its 4,000 subscribers to switch for the same price to an unlimited offer that will allow them to better control their bills for use in metropolitan France.

Distributed for DMeurope.com via M2 Communications (www.m2.com)

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