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PlantCML(R) Next-Generation Call Processing Solution Seamlessly Secures the Allegheny County Emergency 9-1-1 Center for the G-20 Summit
TEMECULA, CA, Nov 06, 2009 (MARKETWIRE via COMTEX) --
Allegheny County, Pa., Emergency Services 9-1-1 Center handled a
considerable increase in emergency calls without any additional
public tension, despite the significant population surge at the
recent G-20 Summit. Pittsburgh was host to the G-20 Summit held from
September 24-25, 2009. President Obama chaired the meeting of leaders
from countries around the world that represent 85 percent of the
world's economy. The PlantCML(R) next-generation call processing
solution, Sentinel(R) Patriot(R), enabled the counties' call takers
to manage the increased call volume effortlessly.
"When we have a major international event in our backyard, such as
the G-20 Summit, it is imperative that our call processing solution
goes unnoticed. We can increase manpower and set up command posts,
but if our system goes down, it just won't matter how prepared we
were," said James Thompson, 9-1-1 coordinator, Allegheny County
Emergency Services. "The Sentinel Patriot call processing solution
from PlantCML worked as it should -- without any issues. Our call
takers and dispatchers were able to process their calls with the
utmost professionalism and dedication to the citizens and visitors
alike."
The flexibility of the Sentinel Patriot call processing solution
allowed call flow routing to be easily reconfigured, aligning with the
County and its respective agencies to handle the increased traffic
during the G-20 Summit. The public safety organizations within the
city of Pittsburgh and Allegheny County, in conjunction with more
than 30 additional law enforcement agencies, worked together to
ensure the G-20 Summit caused minimal disruption to the city, its
citizens and the thousands of foreign visitors.
"It's a phenomenal feat for the Allegheny County 9-1-1 Center to
conclude the event with no disturbances or interruptions within the
9-1-1 center and the emergency call taking process," said Darrin J.
Reilly, chief operating officer, PlantCML. "We all want the same
outcome -- to protect and serve -- from day-to-day incidents to
heavily scrutinized international events. The bottom line is that
we're all in it to save lives."
The Sentinel Patriot call processing solution is an IP-enabled call
processing solution offering highly flexible configurations to meet
the needs of small- to medium-sized call centers. It features a fully
integrated PBX, improving reliability with features such as automatic
hot redundancy of servers and no single point of system failure. The
Sentinel Patriot solution also offers a full suite of computer
telephony features including automatic call distribution, automatic
number identification and automatic location identification.
The Allegheny County 9-1-1 utilizes Managed Services for direct and
secure connectivity with the PlantCML Service Management Center,
ensuring the reliability of its solutions with the following
services: monitoring & response and virus protection.
Additionally, the County 9-1-1 has the ability to mobilize first
responders in the case of an emergency with The Communicator!(R)
NXT(TM) emergency notification system by Dialogic Communications
Corporation (DCC), a PlantCML subsidiary. The Communicator! NXT
emergency notification system provides full automation of list-based
notification procedures, enabling immediate, multi-modal
communication via telephone, cell, BlackBerry(R), fax, etc. Voice and
text messages convey incident-related information or instruction,
situational needs and status updates. The Communicator! NXT emergency
notification system assesses every contact's skills, certifications
and schedule, intelligently filling positions and capturing important
feedback, such as the estimated time of arrival, in detailed reports.
About PlantCML (www.plantcml.com)
PlantCML, an EADS North America company, is the industry's leading
provider of crisis communications and response technologies. Today,
PlantCML is pioneering the next generation of E9-1-1 and secure
network communications through Voice over IP-enabled applications,
interoperable P25 radio systems and advanced emergency notification
technologies. PlantCML's solutions are resident in 14 of the top 20
most populous U.S. cities and largest first responder operations.
About EADS North America (www.eadsnorthamerica.com)
EADS North America is the North American operation of EADS, a global
leader in aerospace, defense and related services. As a leader in all
sectors of defense and homeland security, EADS North America and its
parent company, EADS, contribute over $11 billion to the U.S. economy
annually and support more than 200,000 American jobs through its
network of suppliers and services. Operating in 17 states, EADS North
America offers a broad array of advanced solutions to its customers
in the commercial, homeland security, aerospace and defense markets.
Media Contact:
Tami Timperio
VP, Marketing
PlantCML®, an EADS North America Company
Tel: 951.719.2423
Email: ttimperio@plantcml.com
SOURCE: PlantCML
mailto:ttimperio@plantcml.com
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