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City of Hialeah Goes Live With EnRoute Emergency Systems' Computer-Aided Dispatch Software
TAMPA, FL, Nov 02, 2009 (MARKETWIRE via COMTEX) --
EnRoute Emergency Systems LLC today announced the successful launch
in the City of Hialeah, Florida of EnRoute's Computer-Aided Dispatch
(CAD) solutions software for Law Enforcement and Fire/EMS.
The City of Hialeah, population of over 210,000, contracted with
EnRoute, an Infor company, to upgrade and integrate its legacy
dispatch systems for its police and fire departments to create
efficiencies in managing emergency calls and better serve the public
safety needs of citizens. Unique to the upgrade was EnRoute's ability
to migrate existing data and protocols into the new environment that
operates on Microsoft Windows servers.
Hialeah Mayor Julio Robaina was instrumental in achieving the
upgrade, as well as creating a new Communications Center where all
public safety dispatchers now reside together. "The data integration
avoided the need to recreate the data in the new system and saved the
city considerable money," said Mayor Robaina.
Rather than the previous system of working in separate facilities,
all public safety dispatch officers and call takers now sit
side-by-side at dedicated workstations in Hialeah's Communications
Center adjacent to Hialeah City Hall. The fully equipped new center
was dedicated October 30, 2009.
EnRoute's system -- featuring FBI-standard security encryption,
enhanced mobile, mapping, records management, and field-based
reporting -- is being installed in incremental steps concurrent with
the dispatch merger. Also provided is EnRoute I-STATUS, an Internet
account that provides real-time web access to current call
information and available resources from secure desktop or hand-held
devices. "Maintaining the agencies' history and codes was essential,"
said George Brackett, Hialeah's Chief Information Officer.
"We were pleased to provide a comprehensive and intuitive solution
that built on Hialeah's existing public safety protocol and combine it
with highly developed tools that advance their capabilities," said
George Landgrebe, vice president and general manager of EnRoute
Emergency Systems.
"Adding in the high-level security features and speeding the response
time are important benefits," said Hialeah Police Chief Mark Overton.
"Now we can use our resources more effectively, which saves time,
money and helps keep officers and citizens safe."
Fire Chief Marcos De La Rosa liked the mobile mapping feature.
"Instead of flipping through a binder, we can quickly see the
location of the nearest fire hydrant," he said. "The system helps
prevent overburdening one truck by tracking the truck status at all
times, so the most appropriate vehicle is dispatched."
Common features of EnRoute applications are: online help for
user-defined, table-driven fields; color-enhanced screen information;
standard or ad hoc queries and reports; user-programmable function
keys to speed the dispatch process; modules that are adaptable to
state and local regulations and departmental methodologies, and
site-specific system security.
About EnRoute Emergency Systems LLC
Located in Tampa, Florida, EnRoute Emergency Systems, an Infor
company, is a well-respected supplier of public safety applications
that meet the computer-aided dispatch (CAD) and records management
systems (RMS) requirements of law enforcement and toll highway
agencies, fire/EMS departments, and ambulance service providers.
For more information:
Margaret Moran
EnRoute Emergency Systems LLC
+1 813 207-6968
margaret.moran@infor.com
SOURCE: EnRoute
mailto:margaret.moran@infor.com
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