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Survey Suggest that Most Consumers Put Off Computer Maintenance
Jul 02, 2009 (Close-Up Media via COMTEX) --
A new survey of certified technology experts at Staples, Inc., an office products company, reveals that when it comes to computer maintenance, consumers are waiting for disaster to strike.
While most people are mindful of routine oil changes to help keep their car running smoothly, the survey of Staples EasyTechs, a national technology service provider, reports that more than 80 percent of customers do not follow a regular maintenance schedule for their computer. At the same time, Staples EasyTechs responded that the majority of work they do involves reactive repairs that could have been prevented, saving costs and computer down-time.
"As consumers spend more time online and doing work on their computer, we recommend regular preventative maintenance every 3-6 months, depending on the age and usage of the computer," said Bob MacDonald, vice president of technology services at Staples. "Computer purchases are a significant investment, but our EasyTechs see firsthand that many customers do not take the proper steps towards safeguarding their purchase."
Simple proactive steps such as security upgrades, software installations and tune-ups were reported to be seen far less often by Staples EasyTechs than virus-related repairs and computer crashes.
"Most drivers are not experts when it comes to what's happening under the hood of their car, and consumers should really think about their PCs in a similar way," said MacDonald. "Staples EasyTechs provide support ranging from tune-ups to virus removal to repairs."
When it comes to memorable discoveries, Staples EasyTechs reported finding everything from families of cockroaches to a bees' nest during routine computer maintenance. One EasyTech saw a personal record of 3,000+ viruses on one computer, and another reported finding so much dust in a machine that it filled the EasyTech's hand-held vacuum.
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