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Remote Access Software Voted Into Fast 50
(Marketwire Via Acquire Media NewsEdge) RIDGELAND, MS, August 13 / MARKET WIRE/ --
Every year Fast Company Magazine readers
nominate and vote on the top 50 most innovative companies. This year,
Bomgar's on the list. See comments from customers and advocates for Bomgar
on their experience with Bomgar's remote access
software and how it has improved their help desk support.
"When I was an IT support rep, I used multiple ways of supporting my
clients (VNC, RDP, etc.). It was confusing and time intensive to keep up
with all the logins, and to support people through slow tools that were
insecure. Bomgar is an awesome one-stop tool that is super fast and easy to
use for both the Rep and the Client. And it solved my client's security
issues."
"We see nothing but a bright future ahead with Bomgar [remote access
software] in place at our company. The Bomgar platform has enabled us to
very easily take on the role of a Virtual IT Department for many of our
existing customers, and we are able to leverage that service to other new
prospects as well. The productivity and efficiency gains that we have
experienced with Bomgar are paramount in today's fast paced help desk
environment. This puts us in an excellent position to continually expand
our support service levels and offerings."
"My experiences with Bomgar from hardware to software to sales to support
has been outstanding. It has dramatically simplified our remote access
support protocol."
"Our computer support contractor uses this [remote access] software and
it's truly revolutionary in the hands of the right practitioner. I can be
on the golf course on a Saturday and let someone know that there is a
problem. They won't be in the office, either, but can often fix it from
their own remote location within a matter of minutes -- all while not
bringing our network security down."
Bomgar's remote access software enables help desk reps to deliver on-demand
technical support across multiple platforms to any PC anywhere within 10
seconds. Customers have realized up to a 90% reduction in total call times,
20-85% increase in first call resolution, and 90% reduction in second tier
escalation.
For more information on the Fast 50 list, visit Fast Company 's website. For more information on how
Bomgar's remote access software can increase IT help desk support
efficiency, visit www.Bomgar.com.
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Contact
Melissa Dent
601-519-0139mdent@bomgar.com
Copyright ? 2008 Marketwire
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