infoTECH Spotlight eBook Library
infoTECH Spotlight offers this extensive ebook library to help you productively perform research and analysis. Using simplified search criteria, this archive puts actionable, relevant information about communications and technology at your fingertips.
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The Scoop on SIP Phones
1/19/2012 4:09:37 PM
In today’s environment, SIP phones are becoming ubiquitous – bringing extended support, expandability, reduced hardware costs and increased savings on monthly phones bills to companies everywhere. One company at the forefront of this wave is Panasonic, a leading provider of SIP phones. technology allows you to route your calls over the Internet, permitting companies to enjoy a vast array of benefits. In this e-book from Panasonic, you'll learn about how Panasonic has emerged as a leading provider of SIP phones, why SIP is being touted as the “wave of the future,” and where the industry is headed. Here we’ve compiled a selection of the top news stories, features, and videos, from the past few months to demonstrate the depth and breadth of the SIP phones solutions Panasonic offers.
A Guide to Selecting the Right Contact Center Technologies for Your Organization
1/19/2012 4:04:22 PM
Running a contact center is no easy task. It requires careful planning and a fierce commitment to continuously improve the customer experience. Not only do you have to pay attention to the “traditional” aspects of running a contact center, including training the agents, but technology planning has become increasingly important.
There is a wide range of technology solutions and services available on the market today that can help contact centers adapt and stay competitive, but selecting the right ones to carry out your goals and objectivescan be a daunting task.
In this e-book from Interactive Intelligence, you’ll learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Here we’ve compiled a selection of the top news stories, features, white papers, case studies, podcasts and videos from the past six months to demonstrate the depth and breadth of the contact center solutions Interactive Intelligence offers, for the purpose of helping readers make better decisions when it comes to contact center technology investments.