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eBook Title:
A Guide to Selecting the Right Contact Center Technologies for Your Organization


Company Name:
Interactive Intelligence


Abstract:

Running a contact center is no easy task. It requires careful planning and a fierce commitment to continuously improve the customer experience. Not only do you have to pay attention to the “traditional” aspects of running a contact center, including training the agents, but technology planning has become increasingly important.

There is a wide range of technology solutions and services available on the market today that can help contact centers adapt and stay competitive, but selecting the right ones to carry out your goals and objectivescan be a daunting task.

In this e-book from Interactive Intelligence, you’ll learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Here we’ve compiled a selection of the top news stories, features, white papers, case studies, podcasts and videos from the past six months to demonstrate the depth and breadth of the contact center solutions Interactive Intelligence offers, for the purpose of helping readers make better decisions when it comes to contact center technology investments.

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