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Latest Articles

12/09/2017 The Conferencing Zone Week in Review: FreeSWITCHService, Zoom, and More
12/09/2017 Unified Communications Week in Review: Cisco, Vodat, and More
12/09/2017 Contact Center Solutions Week in Review: SmartAction, Mitel, and More
12/08/2017 How Call Centers Can Handle Spikes in Call Volume
12/08/2017 Florida Man Guilty in $3.3 Million Telemarketing Scam
12/08/2017 Asterisk Announces Custom Solutions for Enterprises
12/08/2017 AsteriskService Announces Custom Solutions for Enterprises
12/08/2017 Frost & Sullivan Recognizes Zoom
12/08/2017 Exostar Releases Multifactor Mobile Authentication
12/08/2017 Linqia Releases 2018 Influencer Marketing Trends
12/07/2017 Zyxel Releases MoCA 2.0 Bonded Products
12/06/2017 Tips to Build Contact Center Relationships
12/05/2017 Broadvoice Hires New Midwest Channel Manager
12/05/2017 Equinix Connects Global Data Centers for Business Growth
12/05/2017 Sennheiser Goes Wireless for Employee Health
12/05/2017 Cisco Spark by Orange Logs 200,000 Users
12/02/2017 Contact Center Solutions Week in Review: Malindo, Convergys, and More
12/02/2017 Unified Communications Week in Review: CounterPath, Cygnet and More
12/02/2017 The Conferencing Zone Week in Review: ClearOne, IMTC, and More
12/01/2017 BroadSoft Leading LATAM Unified Communications and Contact Center Market
12/01/2017 TigerText Unveils TigerFlow
12/01/2017 Marvell and Cavium to Create Infrastructure Solutions
12/01/2017 ClearOne Releases Native Integration for DIALOG 20
12/01/2017 CLX Retiring MBlox Brand, Looks to Drive Enterprise Messaging with CPaaS Offer
12/01/2017 Cygnet Chooses Olive Communications for Managed Unified Communications
12/01/2017 IMTC Merges with MEF
12/01/2017 D-Link Releases Fastest Modem, AC5300
11/30/2017 CounterPath Signs Agreement with India's TaraSpan
11/28/2017 Amazon Certifies Pindrop's Fraud and Identity Authentication Services
11/28/2017 Thunder Bay Residents Subject to Telemarketing Extortion Scams
11/28/2017 Microsoft Unveils Skype for Business Transition Plans
11/28/2017 With Convergys Artificial Intelligence, Contact Centers Can Leverage Amazon Echo and Google Home
11/27/2017 Baltimore 911 Call Center Struggles With Dropped Calls, High Wait Times
11/27/2017 Purdue Graduates Given Grant to Enhance Customer Service via Automation
11/27/2017 Happy Customers Breed Business Success
11/22/2017 Mediatrix Gains Accreditation with Skype for Business
11/22/2017 Hosted PBX Market Valued at $20 Billion
11/22/2017 Silverfleet Sells Competence Call Center to ARDIAN
11/22/2017 VoIP Provider VoiceOnyx Reaches 100 Million Minutes of Global Phone Traffic
11/22/2017 Unite Private Networks Partners with Metroplex for Music Factory
11/22/2017 Kentucky Governor Announces New Substance Abuse Initiative Call Center
11/22/2017 How to Tell When Team Leaders Are Ready for Management
11/22/2017 Coimbatore Prison Videoconferencing System Getting 4G Upgrade
11/22/2017 Nokia Bell and Verizon Aim for 5G Delivery to the Home
11/21/2017 Foot Locker and NIKE Leveraging Employee Advocacy to Drive Customer Experience
11/21/2017 RiskIQ Releases 2017 Black Friday E-commerce Blacklist
11/21/2017 Forcepoint Reveals 2018 Cybersecurity Risks
11/20/2017 ReadyTalk Teams with Temasys to Replace Flash with WebRTC
11/17/2017 ESI Chooses CounterPath for UC and VoIP Solutions
11/17/2017 PDX Partners Launch Private Recording Devices for iOS Devices
11/17/2017 StarTele Logic Launches New Mobile Cloud Telephony Service
11/17/2017 Ways to Enhance Performance in the Call Center
11/17/2017 Magna5 Acquires Services Provider NetServe365
11/17/2017 Self-service Trends Force Capital One Call Center Layoffs Texas
11/17/2017 Tips to Improve Call Center Scripts
11/17/2017 UETN Showcases Latest Broadband Offerings at University of Utah
11/17/2017 Zendesk and Ozonetel Launch Cloud Communications Partnership
11/17/2017 Anniston Alabama Home to New viiz Call Center
11/17/2017 Yack.net Releases Video Chat Transcription Tool
11/17/2017 Tata Communications Expands Offerings in Brazil
11/17/2017 Kronos Releases Workforce Dimensions to Help WFM
11/17/2017 RingBoost Upgrades Premium Phone Services
11/17/2017 CenturionCARES Releases Upgraded CARES 14.0
11/14/2017 Pexip Names Christopher Ford VP of Sales for Americas Region
11/14/2017 Amazon to Bring 12 More Data Centers to Ohio
11/13/2017 FreeSWITCHService Announces IP PBX for Retail Market
11/13/2017 VIPRE Looking to Combat Cybersecurity with Mobile Approach
11/13/2017 SpotX and DoubleVerify Team Up to Combat Fraud
11/11/2017 Unified Communications Week in Review: Fusion, collab9, and More
11/11/2017 The Conferencing Zone Week In Review: VideoCentric, Google, and More
11/11/2017 Contact Center Solutions Week in Review: NICE inContact, SAP Hybris, and More
11/10/2017 Survey Finds Organizations Not GDPR Compliance Ready
11/10/2017 Arkadin and 263 Partner to Deliver Cloud Communications in China
11/10/2017 Cisco Launches Digital Voice Assistant for Meetings
11/10/2017 InsideSales.com Using AI for Business Forecasting
11/10/2017 Italtel Deploys Green Center at University of Pisa
11/10/2017 Bank of Luxemburg Warns of Phone Scams
11/09/2017 Radisys and Mavenir Partner for Deployment of M-CORD
11/09/2017 Ciena Talks Challenges in Quantum Cryptography
11/09/2017 Gemalto Partners with UTCID Center for Fraud and Identity Management
11/09/2017 Netflix Users Victims of Email Phishing Scam
11/09/2017 Genesys Leader in 2017 Gartner Magic Quadrant for CCaaS
11/09/2017 Agora and Xiaomi Partner to Power Mi AI
11/09/2017 SPIRIT DSP Offers Videoconferencing Service in India
11/09/2017 Comcast Invests $6 Million in San Jose Ethernet
11/07/2017 MegaPath Passes 2017 HIPAA Compliance Audit
11/04/2017 The Conferencing Zone Week in Review: Pexip, UberConference, and More
11/04/2017 Contact Center Solutions Week in Review: Solvvy, Pegasystems, and More
11/04/2017 Unified Communications Week in Review: RingCentral, Symbio, and More
11/03/2017 Nokia Releases FTTx Portfolio for Flexibility and Speed
11/03/2017 Fraudulent Debt Scheme Directed at Spanish Speaking Consumers
11/03/2017 UberConference Passes 1.5 Million Subscribers
11/03/2017 GTT Named Washington Business Journal Fastest Growing Company
11/03/2017 Vital Call Center Scheduling Tips
11/03/2017 KIVA Announces New Hosted uCC for Contact Centers
11/02/2017 Study Shows Unsecured Messaging Apps Create Enterprise Vulnerability
11/02/2017 Pegasystems Using AI for Efficiency
11/02/2017 Top Leadership Skills for Management in Contact Centers
11/02/2017 8x8 Named Leader in UCaaS Industry by Synergy
11/01/2017 PathSolutions Names Andrew Bohart New CEO