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By Monica Gleberman
Monica Gleberman began writing in 2000. She has been published on CNN and in the Suffolk Times, Examiner, The Daily Collegian, Demand Studios, Patch, and The Tattoo. She is currently a columnist for the Connecticut Post and a reporter for The Times Beacon Record. She holds a Master of Science in journalism and communications from Quinnipiac University and a Bachelor of Science in journalism and English from the University of Massachusetts in Amherst.
 

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06/23/2014 Marketers Need To Implement Their Own CRM System For Customers
06/23/2014 Dallas Call Center Looks To Hire Additional Emergency Call Responders
06/19/2014 Technology Companies Come Together to Create Mobile SON Solution
06/19/2014 New SaaS Solution Helps Companies with Catalogue Production
06/19/2014 Booker Enters into Partnership with Como
06/19/2014 VidyoRoom Revolutionizes the Way People Communicate in All Industries
06/12/2014 AWS Remains Leader in Top Big Data Platforms
06/12/2014 AnyPresence Offers New Coding Solution, Xamarin
06/09/2014 Mobile Technology Usage on the Rise for Real Estate Agents
06/06/2014 Outbound and Cloud Continue to Work in Harmony for Companies
06/06/2014 Outbound and Cloud Continue to Work in Harmony for Companies
06/05/2014 AT&T Renews $10.4M Contract with Navy for VoIP Services
06/02/2014 Call Center Growth Seen Steady Through 2018
05/30/2014 Smartphone Sales Continue To Rise
05/30/2014 Embedded Analytics Are In High Demand, Consumers Want Real-Time Results
05/29/2014 Call Center Plans On Increasing Employees Steadily Till 2018
05/29/2014 Ukash Wins Innovation and Improvement Award
05/23/2014 Telemedicine Is the New Digital Way to See the Doctor
05/21/2014 Genesys Deploys Customer Experience Platform for NTT Communications'
05/13/2014 HIVE, CCS Deploy New Mobility Initiatives for Students
05/07/2014 FurstPerson Creates Innovative Smart Guide Hiring Process
05/07/2014 Tangerine Partners Up with Engage Mobility for New Mobile Game
04/30/2014 INAP Patents Next-Generation Routing Software, Managed Internet Route Optimizer
04/30/2014 SAIC Announces It Will Provide Capital for BlackBerry Enterprise Service 10
04/25/2014 India Faces Hard Times as Contact Centers Move Elsewhere
04/25/2014 DOLE and IT-BPAP Create Action Plan for Contact Centers in Philippines
04/24/2014 Online Services Boost Customer Experience - and Retention
04/17/2014 Erongo Regional Electricity Distributor Launches New Contact Center
04/17/2014 Redline Extends RAS Service to Bring High Speed Internet to Remote Locations
04/14/2014 Capital Insurance Group and Guidewire Solutions Come Together On New Customer Platform
04/14/2014 The Internet of Things Market Set To Skyrocket By 2020
04/11/2014 New Governmental Contact Center Opens In Abu Dhabi
04/10/2014 New Governmental Contact Center Opens In Abu Dhabi
04/04/2014 Accenture and FirstEnergy Announce Strategic Partnership to Deploy Smart Meters
04/04/2014 Wheelings & Dealings: GE Healthcare Acquires CHCA Computer Systems to Gain Access to Its Opera Software
04/03/2014 ACTIVE Network Adds Swim Manager to Activity and Participant Solutions
03/18/2014 Discretix and Opera Software Form Strategic Partnership
03/18/2014 Esurance Offers Customers Real-time Appraisals Through Video Chat
03/17/2014 PetSmart Becomes First Retailer to Sell Whistle Monitor for Dogs
03/17/2014 New Bill Designed to Create Energy Efficient Call Centers
03/17/2014 DigitalOcean Startup Grows to Bring in Over $37 Million in Revenue
03/17/2014 Redbridge College Moves Accounting Services to the Cloud
03/17/2014 GnuTLS Flaw Puts Developers and Users at Risk
03/17/2014 Big Changes in TeleSales Needed to Keep Service Alive, in Demand
03/10/2014 Fiber Optic Networks Are Being Deployed Throughout Florida
03/10/2014 U.S.-based Call Center to Hire up to 1,000 Workers in Philippines
03/05/2014 Accusoft Releases Prizm Content Connect for SharePoint 2013
03/05/2014 Huawei Takes a Step Towards Revolutionizing Wearable Technology
02/28/2014 Aricent Group Releases High-performance M2M Services
02/28/2014 Facebook Ends Email Service to Focus More on Mobile Messaging
02/27/2014 The Growth of Connected Cars
02/27/2014 CounterPath Technology Creates Solution to Bridge Communications Gap
02/26/2014 G&D Technology Brings Contactless Payments to Australia
02/24/2014 The First HTML5-powered Virtual Desktop Launched By dinCloud
02/21/2014 University Takes Advantage of Everbridge During Campus Scare
02/19/2014 Comings & Goings: Matthew Vallance Named New CEO for HGS UK & Europe Offices
02/19/2014 Motorola and BlueStar Expand Successful Relationship Countrywide
02/18/2014 Chicago Mayor Creates Challenge for Local Technology Businesses
02/18/2014 Energy Star Gives Latest Certification to Assurants Solutions' Call Center
02/17/2014 Stay Safe: Keep Your Personal Information Secure
02/13/2014 Start-up Communications Company Sees Spike During London Tube Strike
12/05/2013 New Predictive Dialing Rules Leave Some Contact Centers Confused
12/05/2013 VoIP Services Help Companies Mobilize Their Employees
12/05/2013 It's All About VoIP on the Go
11/20/2013 WebRTC Offers Patients a New Way to Communicate with Their Doctors
11/08/2013 Convergence Solutions RCS Solution Gets Accredited By GSMA
11/08/2013 Convergence Solutions RCS Solution Get's Accredited By GSMA
10/31/2013 Interactive Intelligence CaaS Solution Wins TMC Cloud Computing Excellence Award
10/30/2013 Nectar Services Corp. Now Qualified with Lync, Named Depth Partner
10/30/2013 NTT Communication and Virtela Enter Into Mutually Beneficial Agreement
10/30/2013 Roseburg, Oregon, Grows as New Call Center Hub
10/29/2013 Care at Home Deploys AtHoc's Mobile Alert System
10/25/2013 Interactive Intelligence and OrgSpan Sign New Agreement
10/25/2013 Interactive Intelligence and OrgSpan Partner for Enhanced Social Customer Service Interactions
10/21/2013 Consumer Medical Devices Market Set to Reach $10.6B by 2017
10/18/2013 Zetes Incorporates Lumidigm V-Series Biometric Technology
10/18/2013 AvePoint Releases New Secure Solution for Businesses, AvePoint Perimeter
10/16/2013 Network Automation Releases Beta Version of AutoMate 10
10/16/2013 Mobile Call Recording Solutions a Must-Have for Businesses
10/12/2013 Machine to Machine Week in Review
10/12/2013 Lync Migration Week in Review
10/12/2013 Embedded M2M Solutions Week In Review
10/09/2013 Unified Communications is Changing the Way Call Centers Operate
10/09/2013 ADNEC Adds New Capabilities to Its Call Center
10/05/2013 Embedded M2M Solutions Week in Review
10/05/2013 Lync Migration Week in Review
10/03/2013 inContact To Host Call Center Software Solution Webinar
09/30/2013 VoIP-Pal.com Earns New Patents for E911 Technology
09/30/2013 Hospitals Invest in Life-Saving Video and Data Technology
09/30/2013 HireIQ Solutions Receives $1.5 Million Investment from TechOperators
09/30/2013 Online Processing in High Demand as Spindle, MerchantPlus Forge Partnership
09/28/2013 Call Center Software Week in Review
09/28/2013 Lync Migration Week in Review
09/28/2013 Embedded M2M Solutions Week in Review
09/27/2013 Victoria Beckham to Make Documentary Using Skype
09/26/2013 Apriorit Advances in VIMo Technology
09/25/2013 Foundation Financial Group Completes VoIP Conversion
09/25/2013 RedSky Introduces New E911 Solution
09/25/2013 Android Users Can Now Lock Down, Virtually Wipe Mobile Devices
09/25/2013 Airports and Airlines Continue To Disappoint Mobile Obsessed Consumers