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By Linda Dobel

Linda Dobel is a TMCnet Contributor. She has been an editor in the contact center space for more than 25 years, and has the distinction of being the founding editor of Customer Inter@ction Solutions (CIS) magazine. Subsequent to CIS, Linda was editor of Contact Professional magazine, as well as Trade & Industry Development magazine, and Sports Destination Management magazine. Most recently, she has been a public relations specialist, and has been writing and editing independently for several publications. Linda’s in-depth knowledge of diverse industries enables her to bring readers the information they most need. She can be reached at [email protected].
 

Latest Articles
06/07/2012 Unscrupulous Debt Collectors Slammed in St. Louis BBB Report
01/09/2012 Programmers in Top Demand for 2012
01/07/2012 TMCnet Cloud Call Center Week in Review
01/07/2012 TMCnet Customer Experience Management Week in Review
01/05/2012 IDC Multimedia Platforms Reflect Global Migration to Mobile Technologies
01/05/2012 Virtual Contact Center Eases Gift Card Redemption Chaos
01/05/2012 Negative Press about Debt-Collection Industry Cause for Concern
01/03/2012 Well-Known E-retailers are a Flop with Customers
01/03/2012 3rd Party Debt Collection Agency Plans for Call Center Growth in Montana
12/27/2011 Using Digital Signage at Point of Sale Good for Business and Consumers
12/27/2011 Watch your Language When it comes to Call Center Semantics
12/17/2011 TMCnet Voice of the Customer Week in Review
12/17/2011 TMCnet Virtual Contact Center Week in Review
12/16/2011 HP Respects Autonomy's Special Culture as Companies Meld
12/15/2011 Seasonal Hiring Numbers Could Become Permanent with Virtual Contact Centers
12/14/2011 Release of Oracle's Siebel CRM Public Sector 8.2.2 Shows Commitment to Government Customers
12/12/2011 Experian Data and Analytics Services Re-Upped by Arrow Global for Debt Recovery
12/10/2011 TMCnet Call Center Software Week in Review
12/10/2011 TMCnet Call Recording Week in Review
12/07/2011 Online Health Insurance Comparisons Goal of HHS Department's $220 Million Grants
12/07/2011 Merchants Can Still Make Cyber Monday Deals using Virtual Contact Centers
12/06/2011 Oracle's Agility Cited as Reason for Easily Consummating Acquisitions
12/06/2011 Subscription Billing Solution Offered by Digital River, Inc. to Better e-commerce Profitability
12/03/2011 TMCnet Call Recording Week in Review
12/03/2011 TMCnet Call Center Software Week in Review
12/02/2011 Increasing Management Control and Functionality with Interactive Intelligence CaaS Contact Center
12/01/2011 Outsourcer May Hire 100 Thanks to Interactive Intelligence CaaS Contact Center Deployment
12/01/2011 Virtual Contact Center Agents the Answer to Seasonal Hiring Uncertainty
11/30/2011 What Will Be Trending in Customer Service in 2012 Predicted by Study
11/29/2011 CGI Scores Multi-Million-Dollar Contract to Upgrade Financier's Collections Environment
11/29/2011 Virtual Contact Center Could Cure Black Friday Chaos
11/28/2011 Philippines Surpasses India in Call Center Workers
11/28/2011 Samsung Galaxy S II Dismisses the Virtue of Waiting for iPhone
11/23/2011 Barnes & Noble Could Trample Amazon E-Reader Sales on Black Friday
11/23/2011 Virtual Contact Center Can Solve Seasonal Hiring Challenges
11/22/2011 Brand Strategy Wins the Lead Management Game
11/19/2011 TMCnet Call Center Software Week in Review
11/19/2011 TMCnet Call Recording Week in Review
11/17/2011 Call Center Hiring Managers Shouldn't Skimp on Testing
11/17/2011 3rd Party Remote Call Monitoring Keeps Rail Ticket Retailer on Track
11/16/2011 Call Center Outsourcing Lands Travel Firm in a Better Place
11/15/2011 salesforce.com Steps Further in Mobile, Social Enterprise Direction with Model Metrics Purchase
11/12/2011 TMCnet Call Center Software Week in Review
11/12/2011 TMCnet Call Recording Week in Review
11/09/2011 Oracle Communications Service Controller Designed for CSPs' Transition to Next-Gen Networks
11/09/2011 Data Shows Contact Centers Not in Synch with Customers on Social Media
11/09/2011 Improved Call Center Operation Techniques from L.L. Bean Can Help to Empower Agents
11/09/2011 The Virtual Contact Center is Ideal for Seasonal Hiring
11/05/2011 TMCnet Customer Experience Management Week in Review
11/05/2011 TMCnet Call Center Services Week in Review
11/04/2011 Higher Propensity for Hardware Failure not Android Platform Fault, Study Says
11/03/2011 Despite Security Trepidations, Oracle Survey Reveals Strong Smartphone Affinity
11/03/2011 Learn How Smartphone Users Want to Connect with Call Centers
11/02/2011 Learn How Smartphone Users Want to Connect with Call Centers
11/01/2011 Rogue Debt Collection Companies Get Clamped Down On by FTC
11/01/2011 Accenture Duck Creek Software Supports Specialty Insurer's Development Initiatives
10/31/2011 Microsoft Makes Social Productivity Integral to CRM
10/29/2011 TMCnet Call Center Services Week in Review
10/29/2011 TMCnet Customer Experience Management Week in Review
10/27/2011 Pegasystems Demonstrates Extension of CRM Offerings for CSPs at 4G World
10/27/2011 Headset Line and Executive Appointments Announced by Sennheiser
10/27/2011 Customer Service Fix May be Too Late for Vodafone
10/26/2011 English-Only Mandate for Australian Telco Sales Staff
10/25/2011 DialAmerica Offers Contact Center Career Opportunities to Military Spouses
10/25/2011 Motive for Oracle $1.5 Billion Purchase of RightNow Speculated
10/25/2011 Hosted Call Center Lets Home Decor Retailer Focus on Core Competency
10/22/2011 TMCnet Customer Experience Management Week in Review
10/22/2011 TMCnet Call Center Services Week in Review
10/21/2011 Answers on Providing Next-Gen Web Self-Service Found in White Paper
10/21/2011 Contact Center Wallboards Get Team Members on the Same Page
10/20/2011 Contact Center Managers Should Already be Rolling with the Flow of Social Media
10/20/2011 Critical Considerations about Virtual Assistants Examined in White Paper
10/19/2011 Providing Mobile Customer Service with Confidence Addressed by White Paper
10/18/2011 Unity Wallboard Features Demonstrated at BroadSoft Conference
10/18/2011 PanTerra Signs Agreements for its Fully Cloud-Based Wholesale Unified Communications Service
10/18/2011 Web-based Support Option Pleases Customers, Staff
10/17/2011 Debt Collectors, Consumer Advocates Look for Common Ground
10/17/2011 India Losing its Status as Call Center Capital of the World
10/15/2011 TMCnet Customer Experience Management Week in Review
10/14/2011 Why You Should Care about Real-time Contact Center Schedule Adherence
10/14/2011 Contact Center Cloud Provider Says the Cloud is 'Here and it's Spectacular'
10/13/2011 How Call Center Outsourcing Could Affect Your Brand
10/12/2011 The Virtual Contact Center Model Deserves a Second Look
10/11/2011 Call Center Expands in Response to Obama's Affordable Care Act
10/08/2011 TMCnet Customer Experience Management Week in Review
10/06/2011 Oracle Public Cloud Announcement Peppered with Criticism for salesforce.com
10/04/2011 New Call Center Outsourcing Business in Romania will Serve Multiple Countries
10/04/2011 Call Center Outsourcing: Using Technology to Enhance Call Center Sales Strategies
10/03/2011 Customer Satisfaction Levels in U.S. Soar, Convergys Customer Scorecard Reveals
10/03/2011 Sitel Virtual Solution Helps Perfect the Work at Home Model
10/01/2011 Use of Term "Customer Experience Management" May Have Gone Too Far
10/01/2011 TMCnet Customer Experience Management Week in Review
10/01/2011 TMCnet Call Center Services Week in Review
09/29/2011 inContact Supports Weight-Loss Company's Fluctuating Call Demands
09/28/2011 Call Center Outsourcing Providers Can be Trusted with Customer Care
09/26/2011 Debt-Collection Industry Reacts to States' Restrictions
09/26/2011 Is it Really Risky to Buy through a VAR? We Think Not
09/24/2011 TMCnet Call Center Services Week in Review
09/23/2011 The Latest in Customer Relationship Management
09/23/2011 Broadview Networks Proves to be Top Technology Innovator for the Second Year