Information Technology


Paula Bernier Info

Paula Bernier is Executive Editor at TMC where she writes, edits and manages editorial content for INTERNET TELEPHONY, CUSTOMER and IoT Evolution magazine. She's also a regular contributor to TMCnet. Bernier was formerly editor in chief of xchange magazine, where she worked for more than 11 years. She’s also acted as a senior writer for Inter@ctive Week. Bernier got her start in telecom at Telephony magazine, where she spent nearly five years, leaving as the news director. Bernier also has been on the reporting staffs of various mainstream daily and weekly newspapers in Iowa, Minnesota and South Carolina.

Latest Articles

09/24/2018 Cloud, WFM Can Help with Disaster Recovery
09/24/2018 How To Drive Customer Engagement
09/24/2018 AI Can Read, Get People to Open Up
09/21/2018 FixStream Authors AIOps For Dummies
09/21/2018 LogicMonitor Welcomes New CRO, SVP of CX
09/21/2018 What's Happening with Customer Service Holiday Hiring Trends
09/21/2018 Receiving & Responding to Customer Feedback at the Moment of Truth
09/21/2018 Numonix Delivers Client-Side Skype for Business Recorder
09/21/2018 Vindaloo Videoconferencing Solution Addresses Health Care Sector
09/20/2018 Videoconferencing - Still a Big Deal?
09/20/2018 How WFM Messaging Can Drive Engagement, Improvement
09/20/2018 WFM Helps Businesses Address Holiday Demands
09/20/2018 Ciena Tells Adaptive Networking Story
09/20/2018 Ericsson Calls on ECI, Juniper for 5G
09/20/2018 Panasonic Launches Two Network-Connected Document Scanners
09/20/2018 Webinar to Explore the Benefits of SBCs
09/19/2018 Software License Management Addresses Complexity, Software Security
09/19/2018 UC Solution Provider TetraVX Buys Co-Mergent
09/19/2018 'The Robots Are Ready'
09/19/2018 Study Assesses AI Benefits, Successes
09/19/2018 Insight Delivers Managed Mobility for Apple
09/19/2018 What's New in Voximplant Connector for Dialogflow
09/18/2018 Fusion Announces New Win
09/18/2018 888VoIP Opens Reno Distribution Facility
09/17/2018 Verizon Prepares for Sacramento Residential 5G Launch
09/17/2018 Experts Offer AI Best Practices, Forecasts
09/17/2018 ClearOne, Collins Address TriOak Conferencing Challenges
09/17/2018 How to Protect Yourself from Ransomware
09/14/2018 Billionaire Gets Behind Effort to Lift UAE Ban on Calling Apps
09/14/2018 Getting in Tune with Customer Service
09/14/2018 Getting in Tune with Customer Service
09/14/2018 Louisiana Law Firm Finds Success with Advanced Audio Conferencing
09/12/2018 Dialogic, Partners Help Connect Small Businesses in Asia Pac
09/12/2018 Yamaha Unified Communications Set to Exhibit
09/12/2018 New Plantronics Headsets Help Audio Conferencing
09/12/2018 Google's GDPR Work with Others is Challenging
09/12/2018 Domain Knowledge is Key to UC Monitoring
09/12/2018 QA Frameworks Bring Value to Contact Centers
09/12/2018 LogMeIn Study Explores Views, Investment Plans for AI-Based CX
09/11/2018 Webinar Featuring AWS Will Address Ransomware Prevention
09/11/2018 AT&T Reprises RingCentral-Powered Office@Hand Offering
09/11/2018 Adherence, AI, Integration Key to WFO
09/11/2018 Yamaha Unified Communications Introduces Portable Speakerphone
09/11/2018 Mumbai's Route Mobile Embraces Google RCS
09/11/2018 Consolidated Brings On-site Secure to Northern New England
09/11/2018 OpsRamp Enhances SaaS Solution
09/11/2018 Ciena Delivers Blue Planet MCP Services
09/11/2018 Owl Labs Uses 360-Degree Technology to Enable Conferencing
09/11/2018 Why QA Should Be Part of Every Outsourcing Experience
09/11/2018 Telinta, Skyetel Create Special Offer for VoIP SPs
09/11/2018 How NICE Deskop Automation Helps Liq and Its Customers
09/10/2018 Primus Launches Cloud-Based Collaboration Offering
09/10/2018 Study Illustrates Problems of Workplace Interruptions, Busy Work
09/07/2018 How Ethernet Is Addressing Today's Networking Needs
09/07/2018 Why Edge Computing is Important
09/07/2018 What's Now & What's Next for Cableco Networking
09/07/2018 How to Prevent Call Center Idle Time
09/06/2018 How AI Can Aid in First Call Resolution
09/05/2018 How to Shoot a Contact Center Coaching Three-Pointer
09/05/2018 Conferencing Company Highfive Names Joe Manuele CEO
09/05/2018 Examine Processes to Improve Conversion, CX
09/05/2018 AI or Human: Quality Care & Empathy Are Key
09/04/2018 How ConvergeOne Customers Eliminate Blind Spots
09/04/2018 Why Cisco's CUCDM Move is a Good Thing
09/04/2018 LogMeIn Unveils Important New GoToWebinar Release
08/31/2018 Automation, Orchestration Pave the Way to Adaptive Networks
08/31/2018 Fiber Deep Addresses Cableco Networking Challenges
08/31/2018 Fiber Deep Addresses Cableco Networking Challenges
08/31/2018 C3 Buys SFDA Service Provider Division
08/31/2018 How to Get Best Results from Agent Assessments
08/31/2018 Speech Analytics Improve Contact Center Efficiency
08/30/2018 NewVoiceMedia Showcases Success
08/30/2018 FlexE Ramps It Up & Rolls It Out
08/30/2018 Intermedia Workplace Report: Employees Want Virtual Assistants
08/30/2018 NICE Fights Fraudsters with Enhanced Authentication Solution
08/30/2018 Study: Many Consumers Reluctant to Embrace Chatbots
08/30/2018 South Africa Ponders Call Termination Change
08/30/2018 R-HUB Revs Up Conferencing Endpoint
08/30/2018 UC Device Management Addresses Business Communications Complexity
08/30/2018 AIOps Outfit Moogsoft Launches Observe
08/30/2018 Webinar to Discuss UC for All Budgets
08/28/2018 Ensuring 911 Call Centers Are Ready to Help
08/28/2018 Unauthorized Recordings Create Drama in the OC
08/28/2018 How to Lower Your Risk of an Outage
08/28/2018 [24] AIVA Get Emotional Intelligence
08/27/2018 New Survey Analyzes AIOps Adoption, Opinions
08/27/2018 Monet Launches WFM Integration with Amazon Connect
08/27/2018 What's Great About CPaaS
08/24/2018 Snom, Xelion Partner on IP Phones
08/24/2018 GDPR May Test Storage, Search Capabilities
08/24/2018 Take a Page from Casting in Building Chatbots
08/24/2018 How Contact Centers Can Lower Agent Absenteeism
08/24/2018 Sangoma Buys Digium
08/24/2018 The Value of Customer Service, Marketing & Sales Alignment
08/23/2018 Supervisors Play a Super-Sized Role in Agent Morale
08/23/2018 Google Duplex Makes AI Assistants Incredibly Lifelike
08/23/2018 New Telecom Company Wins Over 164-Year-Old Outfitter
08/22/2018 AIOps Company FixStream Partners with Cherwell
08/22/2018 Nyansa Welcomes New Channel Partners
08/22/2018 5G, Adaptive Networks & AR/VR Got Game