Information Technology

CONTRIBUTORS

Paula Bernier Info

Paula Bernier is Executive Editor at TMC where she writes, edits and manages editorial content for INTERNET TELEPHONY, CUSTOMER and IoT Evolution magazine. She's also a regular contributor to TMCnet. Bernier was formerly editor in chief of xchange magazine, where she worked for more than 11 years. She’s also acted as a senior writer for Inter@ctive Week. Bernier got her start in telecom at Telephony magazine, where she spent nearly five years, leaving as the news director. Bernier also has been on the reporting staffs of various mainstream daily and weekly newspapers in Iowa, Minnesota and South Carolina.
 

Latest Articles

02/23/2018 How to Use Hold Time to Your Advantage
02/23/2018 How to Make Waiting More Pleasant, Call Centers More Profitable
02/23/2018 IoT Zombie Apocalypse and Post-Quantum Crypto: A Q&A with Infineon's Steve Hanna
02/23/2018 Valley Tel: IDeACOM is a Valuable Resource for Resellers and Service Providers
02/23/2018 BPA Quality Emphasizes Pro-sourcing Benefits
02/23/2018 Showpad Aims to Bridge the Gap Between Sales & Marketing
02/23/2018 Windstream Reports Financials, Talks Digital Transformation
02/22/2018 Ciena Explains Why Cablecos Are Considering DAA
02/22/2018 Atos, Ciena Make Network Transformation Easier
02/22/2018 F&S: Huddle Rooms Give Audio Conferencing a Nudge
02/21/2018 Twilio Reportedly Readying Contact Center API Bundle
02/20/2018 ISI Telemanagement Touts the Benefits of MRA
02/20/2018 Monet Software Touts Benefits of Complete WFM/WFO
02/20/2018 How Monet Customers Are Benefitting from WFM
02/20/2018 Genesys Brings PureCloud to New Markets
02/20/2018 Continuum Explains Why MSPs Should Sell Backup, Security Solutions
02/20/2018 Atlassian Leader: We Need to Balance Productivity, Collaboration
02/20/2018 Aryaka's SD-WAN Expo Keynote Addresses Application Performance
02/20/2018 TMC Recognizes SD-WAN Leadership Award Winners
02/20/2018 RAD-INFO Offers Tips for Sales Success
02/20/2018 ITEXPO's IBM Keynoter: AI is Here Today
02/20/2018 The Blockchain Event Draws a Crowd
02/16/2018 Riverbed's Wood: SD-WAN Offers Greater Control
02/16/2018 Metaswitch Discusses MaX at ITEXPO
02/16/2018 Hughes: WAN Optimization Expertise, Homegrown Solution Differentiate SD-WAN
02/16/2018 Hughes: WAN Optimization Expertise, Homegrown Solution Differentiate SD-WAN
02/16/2018 Juniper Security Expert: Behavior Analytics Helps Address Threat Complexity
02/16/2018 Welbitz Wins ITEXPO's Idea SHOWCASE
02/16/2018 A Walk-Through the ITEXPO Exhibit Hall
02/16/2018 Gemalto: Software is Powering Hardware Renaissance
02/14/2018 Rev.io CEO Explains How Company Adds Value for Service Providers
02/14/2018 Riverbed's Wood: SD-WAN Offers Greater Control
02/14/2018 Yorktel, Workfront Discuss the Importance of Workflow
02/14/2018 vXchnge Announces Channel Partner Program, Members
02/14/2018 Windstream: New Enterprise, Wholesale Brands Reflect Transformation
02/13/2018 Leavitt Offers Tech Companies Marketing Tips
02/13/2018 Friday ITEXPO Session to Address Telco Automation, DevOps, Virtualization
02/13/2018 Why Backup is an Easy Revenue Opportunity for MSPs
02/13/2018 RAD Adds Versa Cloud to Its Toolbox
02/12/2018 A Steadfast Dedication to SMB Cloud Success- Chicago Business Provides Customized, High-Touch Services
02/08/2018 How Softchoice, Flash Can Optimize Application, Data Center Performance
02/08/2018 VoIP Innovations Discusses Enterprise Messaging Trends
02/08/2018 Teleperformance Wins Gold for Best Multilingual Contact Center
02/08/2018 Report Discusses Compliance Around the World
02/07/2018 How WFM Helps Call Centers Work Smarter
02/07/2018 New Zealand Government to Leverage CCI Conferencing Services
02/07/2018 Cisco Closes the BroadSoft Deal
02/07/2018 Passage.AI Joins NICE inContact DEVone
02/07/2018 Cisco Index Assesses State of the Cloud
02/06/2018 Cadac Group Employs Gemalto's Sentinel
02/06/2018 How WFM Addresses Agent Adherence
02/06/2018 Call Branding Brings Value to Hold Time
02/06/2018 BCM One, Ecessa Partner on SD-WAN
02/06/2018 Personal Touch Goes Long Way Toward Customer Loyalty
02/06/2018 Ciena Provides a 200GbE/400GbE Update
02/06/2018 ONF to Demo CORD POD at MWC
02/05/2018 How to Approach Call Center Agent Absenteeism
02/05/2018 How to Approach Call Center Agent Absenteeism
02/05/2018 What Are the Most Important Call Center KPIs?
02/05/2018 Can Technology Make for More Inclusive Workplaces?
02/05/2018 How Networks Will Become More Adaptive
02/05/2018 Mitel Announces HIPAA Compliance
02/05/2018 Wednesday Webinar to Address Data Center Modernization, Flash Storage
02/02/2018 Webinar Offers Tips on Delivering Great CX
02/02/2018 How the IoT is Making Farming in India More Efficient
02/02/2018 Virsae Introduces UC Security Management Solution
02/02/2018 Steps That May Help with TCPA Compliance
02/02/2018 How WFO Removes Contact Center Friction
02/02/2018 How 5G Could Help Transform Health Care
02/02/2018 How Meeting Rooms are Undergoing Transformation
02/02/2018 New IoT Champion: Dell Commits to the Internet of Things
02/02/2018 Mitel Rebrands ShoreTel Solutions
02/01/2018 BBX Introduces Cloud Contact Center Solution
02/01/2018 Salesforce, Sabio, eGain Join Avaya AI Effort
02/01/2018 How Automation Can Enhance Cold Calling
02/01/2018 Aryaka, Comcast Business Detail SD-WAN Benefits
01/31/2018 The Terms on Contact Center Managers' Tongues
01/31/2018 Gemalto's Licensing Solution Helps Businesses Address Change
01/31/2018 What Utilities Should Consider in Optical Network Builds
01/31/2018 Axios Notes Potential Problems with Nationalized 5G
01/31/2018 Blueface- Telecommuting, VoIP Growing in Ireland
01/31/2018 How Data Centers Are Preparing for 5G, IoT
01/31/2018 Tata IZO Private Connect Joins Oracle FastConnect
01/30/2018 Silver Peak Hires Two Former Riverbed Employees
01/30/2018 What Lead Routing Software Can Do for You
01/30/2018 Coaching, Reducing Friction Among Top Contact Center Priorities
01/30/2018 There Is Demand Today for 100GbE
01/30/2018 Nokia Uncages ReefShark
01/29/2018 Data Center Modernization: Insights, Misconceptions and Real-Life Wins with Flash Storage Strategies
01/29/2018 Indian Judicial System Leverages Videoconferencing
01/29/2018 A Little QA Can Go a Long Way
01/29/2018 Why Scheduling Software Makes Sense
01/29/2018 Discussing the Downside of Callbacks
01/29/2018 Ciena Urges Retailers to Shop for Quality Networks
01/29/2018 Nationalized 5G & Other Ways to Build a Wall Between the U.S. & China
01/26/2018 How and Why to Engage Call Center Agents
01/26/2018 The Many Benefits of Speech Analytics
01/26/2018 How to Advance Your Brand Through Contact Center Coaching
01/26/2018 Nokia Reportedly Readying New Smartphone
01/26/2018 Telia Gets to Nokia Cloud Packet Core