Information Technology

CONTRIBUTORS

Paula Bernier Info

Paula Bernier is Executive Editor at TMC where she writes, edits and manages editorial content for INTERNET TELEPHONY, CUSTOMER and IoT Evolution magazine. She's also a regular contributor to TMCnet. Bernier was formerly editor in chief of xchange magazine, where she worked for more than 11 years. She’s also acted as a senior writer for Inter@ctive Week. Bernier got her start in telecom at Telephony magazine, where she spent nearly five years, leaving as the news director. Bernier also has been on the reporting staffs of various mainstream daily and weekly newspapers in Iowa, Minnesota and South Carolina.
 

Latest Articles

12/10/2018 Webinar to Address IoT Best Practices
12/10/2018 Why Banks Should Be Using WFO
12/10/2018 Software Licensing Efforts Should Begin With Identifying Value Goals
12/10/2018 TCG Names net2phone VoIP Supplier of the Year
12/10/2018 SLAs Will Be Key to Helping Cablecos Capture Large Enterprise Business
12/10/2018 Forrester: CX Improvement Flat, Pragmatism in 2019
12/10/2018 Advanced QM Offers Greater Objectivity
12/10/2018 Momentum Closes CloudNet Group Acquisition
12/07/2018 Why Networks Are the Diamonds of Tech (And Why Ethernet and IP Still Make the Cut)
12/07/2018 Angry Customers May Need a Little TLC
12/07/2018 There's a Lot Going on With Contact Centers
12/07/2018 How to Manage Holiday Time-Off Requests
12/07/2018 Why Contact Center Managers Need to Assess, Address Shrinkage
12/07/2018 LogicMonitor Leader Talks AIOps
12/06/2018 Whatever Happened to Cloud First?
12/06/2018 Why Communications and Collaboration is Important to Business Transformation
12/06/2018 How to Assess Contact Center Success
12/06/2018 How to Get a Triple-A Rating on Customer Service, Business Communications
12/06/2018 Telecom Asia Presents Ciena Three Awards
12/06/2018 Why Positive Language Contributes to Positive CX Outcomes
12/05/2018 Evolve IP: Mtel Will Go Full Service in 2019
12/05/2018 Compliance, Privacy, and Data Collection, Search & Storage
12/04/2018 Webinar Offers NPS Information, Guidance
12/04/2018 How to Expedite Compliant and Customer-Centric Contact Center Implementations
12/04/2018 Yealink Introduces CP930W DECT Conference Phone
12/04/2018 TMC Gives CoreDial Award for CoreNexa UCaaS Solution
12/03/2018 Kurmi Expedites Imagicle UCaaS Onboarding
12/03/2018 Australian WFM Company Deputy Raises $81M
12/03/2018 Agora.io Raises $70M in C Round
12/03/2018 FreeConferenceCall.com Expands to Peru
11/30/2018 Showpad Buys Voicefox
11/30/2018 How to Expedite Compliant, Customized Contact Center Implementation
11/30/2018 Let Packet-Based Networks Set You Free
11/30/2018 Trio of AI Companies Partner with RingCentral
11/30/2018 What Your Call Data Can Tell You
11/29/2018 Employee Engagement - Getting Better All the Time
11/29/2018 Cross-Channel Solutions Address Our Instincts
11/29/2018 How Call Centers Can Effectively Ring in the Holidays
11/28/2018 Smith.ai Offers Perspective on AI Communications Today, Tomorrow
11/28/2018 Ciena Insights Service Helps Network Operators Turn Data Into Insight, Action
11/28/2018 Want to Deliver Great CX? Do Some Inner Reflection
11/28/2018 How & Why to Reduce Call Center Wait Times
11/27/2018 Cisco Targets Large Enterprise With BroadCloud, HCS
11/27/2018 CX: Why They Want It, How To Do It
11/27/2018 Optical-Layer Encryption Can Address WAN Cybersecurity
11/27/2018 Why Resellers Should Consider White-Label Hosted PBX
11/26/2018 Managed Services - More Than Just Simple Outsourcing
11/26/2018 Why Performance Management Is Worth the Effort
11/26/2018 The Importance of Virtual Communications for Small Businesses & Resellers
11/21/2018 How Contact Centers Can Get Their Agents Pumped Up
11/21/2018 Metaswitch Explains How Cellcos Could Disrupt UC
11/21/2018 Metaswitch Explains How Cellcos Could Disrupt UC
11/20/2018 Oracle Announces E-SBC FIPS 140-2 Validations
11/20/2018 Skimmers, Shimmers, Porch Pirates & Video Surveillance
11/20/2018 How to Optimize Call Center Agent Onboarding
11/20/2018 Report Uncovers Microsoft Office Data Collection Mechanism
11/20/2018 Nexogy Leader Emphasizes VoIP Software Integration Efforts
11/16/2018 EMEA Distributor Nuvias Partners with Dolby
11/16/2018 Pindrop Powers Verizon Call Center Authentication
11/16/2018 Nureva Announces Span Workspace Single Sign-On
11/16/2018 8x8 Partners with Ireland's Workair
11/15/2018 Successful Contact Centers Measure, Coach, Rinse, Repeat
11/15/2018 TNS Introduces ReportaRobocall.com
11/14/2018 Contact Centers Need Problem-Solving Professionals
11/14/2018 How & Why to do Quality Monitoring
11/14/2018 Business, Government Work to Improve Emergency Services Communications
11/14/2018 Smart Forecasting Looks at Historical, Current Conditions
11/14/2018 A Quick Rundown of What's Happening in AI & ML
11/13/2018 AI, Automation, Chatbots & Personalization
11/13/2018 Delivering the Human Factor
11/13/2018 Take AIM with Voice
11/13/2018 Cisco Bundles PBX & Webex Teams, Targets Huddle Rooms
11/12/2018 Avaya Makes the A.I.Connect-ion
11/09/2018 October Was a Record Robocall Month
11/09/2018 BNS Distributes JPL Headsets in UK
11/09/2018 Alperin Details Avaya's AI Strategy
11/09/2018 Bloom to Explain Differences in Pricing and Licensing at LicensingLive! 2018
11/08/2018 Pax8 Adds Five New Partners
11/08/2018 Tips to Prepare Your Contact Center for Peak Season
11/08/2018 Contact Center Scheduling Has Wide-Ranging Effects
11/08/2018 Technology Can Help Government Better Serve Citizens
11/08/2018 Pyze Updates Analytics & Engagement Platform
11/07/2018 The State of Business Communications, UC & VoIP
11/07/2018 Glassbox Integrates with AWS Machine Learning
11/06/2018 Customer Delight, Satisfaction & Retention
11/06/2018 India's BSNL Promotes Conferencing Solutions
11/06/2018 Zayo CloudLink Puts Enterprises in the Driver's Seat
11/06/2018 AVI-SPL Continues Expansion with ISI Buy
11/06/2018 Veon Armenia Launches Virtual PBX Service
11/06/2018 KodaCloud CEO Explains How AI Improves Wi-Fi
11/05/2018 AI, Automation & WFM in the Contact Center
11/05/2018 How to Act on NPS Intelligence
11/05/2018 What's New in Artificial Intelligence
11/05/2018 Where The Future of Work Could Lead Us
11/05/2018 Cable ONE Launches SIP Trunking Services
11/05/2018 Getting Schooled on the Need for Data Integration
11/01/2018 Learning the ABCs of Customer Care
10/31/2018 Schedule Noncompliance = Added Business Costs
10/31/2018 The Future of Work Expo's Arnold Discusses Near-Term AI, ML Expectations
10/31/2018 WFM Works for Small Contact Centers Too