Information Technology


Paula Bernier Info

Paula Bernier is Executive Editor at TMC where she writes, edits and manages editorial content for INTERNET TELEPHONY, CUSTOMER and IoT Evolution magazine. She's also a regular contributor to TMCnet. Bernier was formerly editor in chief of xchange magazine, where she worked for more than 11 years. She’s also acted as a senior writer for Inter@ctive Week. Bernier got her start in telecom at Telephony magazine, where she spent nearly five years, leaving as the news director. Bernier also has been on the reporting staffs of various mainstream daily and weekly newspapers in Iowa, Minnesota and South Carolina.

Latest Articles

06/20/2018 AQSACOM Launches Cyber Intelligence Compliance Solution for CSPs
06/20/2018 Ghana Advances Carrier Traffic Measurement Effort
06/20/2018 How to Work with a Contact Center Outsourcer
06/20/2018 UTC Recognizes Ciena's Blue Planet Analytics
06/20/2018 FCC Addresses Toll Free Texting Safeguards
06/20/2018 Israel Doesn't Want Customers Left Waiting
06/19/2018 How to Keep Remote Agents in the Loop
06/19/2018 GDPR: It's Real, You Need to Get Moving
06/19/2018 Survey Touts Modernized Call Center Benefits
06/19/2018 Reports Address AI Adoption, Best Practices
06/19/2018 DCI Environments Are Growing, Changing
06/19/2018 UC Headset Providers Address Open Office Trend
06/18/2018 Chatbots Key to Marketing to Next Generation
06/18/2018 Grandstream Introduces GXV3370 IP Video Phone for Android
06/18/2018 UCMPs Help Deliver on the Promise of Unified Communications
06/18/2018 AI, NLP, No-Code Platforms Expedite Digital Transformation
06/15/2018 How to Assess, Address Call Center Shrinkage
06/14/2018 Call Centers Can Mean the Difference Between Life and Death
06/14/2018 Euphoria Intros White-Label Cloud PBX for Resellers
06/13/2018 AI Helps With Customer Service
06/13/2018 Comm100 Launches AI Chatbot, Expands N.Am. Effort
06/13/2018 Basketball or Medical: Apple & Google Make It Easier to Bring AI Into the Mix
06/13/2018 How Contact Centers Can Benefit from Predictive Analytics
06/13/2018 WFM Helps Contact Centers Balance CX, Cost Control
06/12/2018 Judge Gives AT&T-Time Warner Deal Green Light
06/12/2018 Why Your Business Should Consider VoIP
06/12/2018 ISI Explains UC Management Solution Benefits
06/12/2018 BT Study Bolsters Northern Ireland Fiber Investment Plan
06/12/2018 The Collaboration is On the Wall at Delft
06/12/2018 IntelePeer Unveils New Solutions at Cisco Live
06/12/2018 Monet Unveils New WFO Software
06/12/2018 NICE Presents 2018 EMEA CX Excellence Awards
06/11/2018 Don't Sweep GDPR Under the Rug
06/11/2018 Smart City Enters Phase Three
06/11/2018 Deskforce Brings Voice to Zoho CRM
06/11/2018 Alianza Announced New Cloud Voice Platform Customers
06/08/2018 Alianza Announced New Cloud Voice Platform Customers
06/08/2018 Reinforce Your Brand Every Little Moment
06/08/2018 Ecosmob Unveils White-Label Fax Solutions
06/08/2018 Arkadin Elevates Three Company Veterans
06/08/2018 Pexip Infinity Enables Hangouts Meet Interoperability
06/08/2018 How to Keep Quality Employees
06/08/2018 New Avaya IP Office Supports Equinox
06/07/2018 Allied Telecom Employs RedShift's UCTM
06/06/2018 PPI Brings Nureva to NYC Area Customers
06/06/2018 Why 5G is Unique & What It Means for Architecture, Users
06/06/2018 AT&T, Google Partnership Addresses Cloud, Collaboration, Connectivity
06/06/2018 Ribbon Tells Customer Stories
06/06/2018 Coordinated Systems Delivers Oracle Service Cloud Connector
06/05/2018 Ribbon Communications Weaves Its Tale at Perspectives18
06/05/2018 Verizon Leaders Talk About Automation
06/04/2018 SoftBank Picks Ribbon Protect
06/04/2018 How Your Customer Success Team Can Drive Growth
06/04/2018 How Contact Centers Can Get Best Agent Results
06/04/2018 GL Unveils VoIP Endpoint Simulator, Speech Quality Measurement Solutions
06/01/2018 How to Keep Remote Workers Engaged
06/01/2018 The Benefits of Packet Switching for Subsea Cables
06/01/2018 Avaya Powers NetNordic UC, Contact Center Offer
06/01/2018 CenturyLink Announces Cisco Meraki Cloud & Managed DNA Certifications
06/01/2018 Use Contact Center Interactions To Your Greatest Advantage
06/01/2018 Ribbon Unfurls Smart Office UC Enhancements
05/31/2018 SDW 5000 Headsets Address Mobility, More
05/31/2018 How to Interact with 'Grudge Customers'
05/31/2018 How to Deliver Personalized Service, Messaging
05/31/2018 Carrier Bill Reconcilation Ensures Billing Correctness
05/31/2018 Your Brand Matters to Customers & Employees
05/30/2018 How Ethernet Addresses the Needs of Today & Tomorrow
05/30/2018 Netsapiens Offers Details on PaaS Plans
05/30/2018 Netsapiens Offers Details on PaaS Plans
05/30/2018 Narayanan of eKryp Discusses AI, Prescriptive Service Intelligence
05/30/2018 APIs, Automation Are Key to the Future of Networks
05/30/2018 How to Ensure UC Works as Expected
05/30/2018 How to Assess, Prevent Churn
05/29/2018 How to Achieve Harmony with Collaborative Contact Centers
05/29/2018 Scheduling Flexibility
05/29/2018 Is Your UC System GDPR Compliant?
05/29/2018 Choose Wisely When Deciding What Call Center KPIs to Measure
05/25/2018 How to Interact with 'Grudge Customers'[
05/25/2018 Solutions Address GDPR Call Center Compliance
05/25/2018 Telestax Launches RestcommONE Message Exchange
05/25/2018 How WFO Helps Call Centers Do the Math
05/25/2018 Centina Unleashes New Service Assurance Solution
05/24/2018 The Perils of Ignoring Existing Accounts
05/24/2018 AudioCodes Powers Time2Market's Cloud Complete
05/24/2018 The Value of Unified Communications Device Management
05/24/2018 How Technology Can Help You Engage Employees
05/23/2018 ABRY Merges Breakthrough Technology Group, NexusTek
05/23/2018 Listen, Learn, and Help - The Keys to Success
05/23/2018 SD-WAN Offers Many Benefits, Supplier & Model Choices
05/23/2018 ISI Telemanagement Wins Compliance Partner Award
05/23/2018 NICE inContact's CXone Wins Business Award
05/22/2018 How to Create CX Efforts with Measurable Results
05/22/2018 Chatbots Charging on the Scene
05/22/2018 Roos Tells TBI's Growth Story
05/21/2018 Customer Data Platforms - What They Are, Why They're Needed
05/18/2018 Evolve IP Highlights M24Seven Partnership Successes
05/18/2018 How to Assess Effective Call Center Scheduling
05/18/2018 How to Leverage Technology to Build Brand, Revenues
05/18/2018 Dialpad Buys Real-time Speech Recognition Company TalkIQ
05/18/2018 How to Approach Software Licensing in a Fully Virtualized 5G Environment