Information Technology


Paula Bernier Info

Paula Bernier is Executive Editor at TMC where she writes, edits and manages editorial content for INTERNET TELEPHONY, CUSTOMER and IoT Evolution magazine. She's also a regular contributor to TMCnet. Bernier was formerly editor in chief of xchange magazine, where she worked for more than 11 years. She’s also acted as a senior writer for Inter@ctive Week. Bernier got her start in telecom at Telephony magazine, where she spent nearly five years, leaving as the news director. Bernier also has been on the reporting staffs of various mainstream daily and weekly newspapers in Iowa, Minnesota and South Carolina.

Latest Articles

05/21/2018 Customer Data Platforms - What They Are, Why They're Needed
05/18/2018 Evolve IP Highlights M24Seven Partnership Successes
05/18/2018 How to Assess Effective Call Center Scheduling
05/18/2018 How to Leverage Technology to Build Brand, Revenues
05/18/2018 Dialpad Buys Real-time Speech Recognition Company TalkIQ
05/18/2018 How to Approach Software Licensing in a Fully Virtualized 5G Environment
05/18/2018 How to Gain Maximum Value from Call Recording
05/17/2018 RingCentral Unveils SD-WAN Certified Partners Program
05/17/2018 Firstcom Europe Buys Difference Corp.
05/16/2018 Unified Office Aims for Quality with New Patent
05/16/2018 Knowlarity Buys Sunoray for AI, SMB Customers
05/16/2018 Pareteum Strikes $3M Licensing Deal for iPass SmartConnect
05/16/2018 Teleopti Brings AI to WFM
05/15/2018 Twilio Announces Private Offering
05/15/2018 Some GDPR Compliance Advice
05/15/2018 Call Accounting Can Help with GDPR Compliance
05/15/2018 Voip Unlimited Introduces DDoS Mitigation Service
05/15/2018 Nutanix Unleashes Beam, Era, Flow Software
05/15/2018 NICE inContact Delivers FedRAMP-Authorized Cloud Contact Center Solution
05/14/2018 Great Leaders Care About People, Take Responsibility
05/14/2018 How to Drive Agent Engagement, Retention
05/11/2018 Chatbots Are Great, But Don't Forget the Human Touch
05/11/2018 BPA, Bliss: Don't Forget the Human Touch
05/11/2018 Study Suggests AI Could Improve Employee Onboarding, Engagement
05/11/2018 Toshiba America, XMedius Partner on FoIP
05/10/2018 Why Data Analytics Is Important to Employee Engagement, Retention
05/10/2018 ISI to Appear At, Sponsor Engage18 Event
05/10/2018 Alberta Schools Invest in VoIP Initiative
05/10/2018 Monet Software Wins WFO Award
05/10/2018 How Utilities Can Benefit from Open Networking
05/10/2018 Webinar to Address As-a-Service Monetization
05/09/2018 Why IoT, Smart Cities Need Adaptive Networks
05/09/2018 Trunking Analysis Delivers Availability, Cost Savings
05/09/2018 Changing Work Trends, Tools & Technologies
05/09/2018 Kununu Introduces Automated, Anonymous Employee Surveys
05/08/2018 VOX Partners with Ocular on O!Connect
05/07/2018 RingCentral Expands APAC Effort - in Australia
05/07/2018 VMware Floats Virtual Cloud Network Vision
05/07/2018 Contact Center Traffic Forecasting
05/07/2018 You've Got Personality, And Marketers Want It Too
05/04/2018 How Customer Service Can Get Onboard with Digital Transformation
05/03/2018 Call Accounting Addresses Compliance, Best Practices Support
05/03/2018 How to Address Call Center Absenteeism
05/03/2018 How Workforce Management Delivers Better Outcomes
05/03/2018 Making the Case for Layer 1 Encryption
05/02/2018 VoIP Supply Introduces IP PBX for SMBs
05/02/2018 Coaching, Culture, Scheduling Are Key to Good Call Center Management
05/01/2018 Pareteum Wins New Business in Asia, Indian Subcontinent
05/01/2018 VirtualPBX Introduces WebRTC-based Web Phone
05/01/2018 McGugan Comes Back to Avaya
05/01/2018 New BullsEye Phone Solution Does POTS-to-VoIP Conversion
04/30/2018 VoIP Supply Offers Device-as-a-Service
04/30/2018 Versa CEO Talks About Company's SD-WAN Successes
04/30/2018 How Conferencing Expert Bose Supports Collaboration
04/30/2018 How Undersea Cable Operators Are Responding to Growing Needs
04/30/2018 BuzzBoard Offers Vertical Business Intelligence
04/30/2018 Data Analytics, Workflow Solutions Deliver Better Outcomes
04/27/2018 How DNS Can Help Your Cloud Scale
04/27/2018 Megaport Brings SDN to RagingWire's US Data Centers
04/27/2018 How WFM Addresses Contact Center ASA
04/27/2018 How to Evaluate a New Business Communications Solution
04/27/2018 Barracuda, Cisco, Microsoft, Nutanix Join Puppet Ecosystem
04/27/2018 Optical Networks Continue to Grow
04/27/2018 Why Teamwork Matters, and How It Works
04/27/2018 Creating Reports That Enable Understanding
04/26/2018 Good to Great: How QM Helps You on That Journey
04/26/2018 The Gig Economy Reaches the Call Center
04/26/2018 Amazon's Ring Adopts Aspect WFM Solution
04/26/2018 How Agents Can Become Better Listeners
04/26/2018 Large Thai Bank, AV Integrator, Pick HARMAN
04/26/2018 What Contact Center Agents Need to Deliver Maximum Value
04/25/2018 Nureva Enables High-Quality Audio for Dynamic Collaboration
04/25/2018 Nurvea Enables High-Quality Audio for Dynamic Collaboration
04/25/2018 Amazon's Ring Adopts Aspect WFM Solution
04/24/2018 BT Lays Plans to Terminate PSTN-Based Wholesale Offering
04/24/2018 The Value of Call Accounting and Reporting Solutions
04/24/2018 Ribbon Named Softswitch, SBC, Trunk Gateway Leader
04/24/2018 How to Improve Your Contact Center's Greeting, On-Hold Experiences
04/24/2018 Survey: IoT Developers Prefer Cloud - But Not Google Cloud
04/24/2018's Cohen Discusses the Future of Communications
04/24/2018 Gemalto's Liepert to Present on NFV
04/24/2018 Ciena Discusses the Importance of Listening, Adapting
04/24/2018 How Businesses Can Benefit from VoIP
04/23/2018 Gemalto's Tharakan to Present on NFV
04/23/2018 Vonage Meets Customers Where They Are
04/23/2018 Do Not Disturb Feature Addresses Productivity
04/23/2018 Speed-to-Lead Optimization Tips
04/20/2018 Voxbone Welcomes New VP of Product
04/20/2018 AFCOM, IDC Studies Assess Cloud, Data Center Spending Trends
04/20/2018 Speech Analytics Provide Contact Centers Internal, External Benefits
04/20/2018 MyEyeDr Focuses on Vonage
04/20/2018 MyEyeDr Focuses on Vonage
04/20/2018 What's Meaningful About the New MEF Specs
04/19/2018 Bloomberg BETA: Models Are Key to Machine Intelligence
04/19/2018 Cisco Reveals Cloud Customer Service Ambitions
04/19/2018 Tessler Details Plans for BroadSoft, Cisco Product Integrations
04/18/2018 Cisco Consolidates Collaboration Under Webex
04/17/2018 Monet Software Prepares to Again Leapfrog Competition
04/17/2018 Monet Software Prepares to Again Leapfrog Competition
04/17/2018 How and Why Networks Are Changing