Information Technology


Paula Bernier Info

Paula Bernier is Executive Editor at TMC where she writes, edits and manages editorial content for INTERNET TELEPHONY, CUSTOMER and IoT Evolution magazine. She's also a regular contributor to TMCnet. Bernier was formerly editor in chief of xchange magazine, where she worked for more than 11 years. She’s also acted as a senior writer for Inter@ctive Week. Bernier got her start in telecom at Telephony magazine, where she spent nearly five years, leaving as the news director. Bernier also has been on the reporting staffs of various mainstream daily and weekly newspapers in Iowa, Minnesota and South Carolina.

Latest Articles

11/15/2018 Successful Contact Centers Measure, Coach, Rinse, Repeat
11/15/2018 TNS Introduces
11/14/2018 Contact Centers Need Problem-Solving Professionals
11/14/2018 How & Why to do Quality Monitoring
11/14/2018 Business, Government Work to Improve Emergency Services Communications
11/14/2018 Smart Forecasting Looks at Historical, Current Conditions
11/14/2018 A Quick Rundown of What's Happening in AI & ML
11/13/2018 AI, Automation, Chatbots & Personalization
11/13/2018 Delivering the Human Factor
11/13/2018 Take AIM with Voice
11/13/2018 Cisco Bundles PBX & Webex Teams, Targets Huddle Rooms
11/12/2018 Avaya Makes the A.I.Connect-ion
11/09/2018 October Was a Record Robocall Month
11/09/2018 BNS Distributes JPL Headsets in UK
11/09/2018 Alperin Details Avaya's AI Strategy
11/09/2018 Bloom to Explain Differences in Pricing and Licensing at LicensingLive! 2018
11/08/2018 Pax8 Adds Five New Partners
11/08/2018 Tips to Prepare Your Contact Center for Peak Season
11/08/2018 Contact Center Scheduling Has Wide-Ranging Effects
11/08/2018 Technology Can Help Government Better Serve Citizens
11/08/2018 Pyze Updates Analytics & Engagement Platform
11/07/2018 The State of Business Communications, UC & VoIP
11/07/2018 Glassbox Integrates with AWS Machine Learning
11/06/2018 Customer Delight, Satisfaction & Retention
11/06/2018 India's BSNL Promotes Conferencing Solutions
11/06/2018 Zayo CloudLink Puts Enterprises in the Driver's Seat
11/06/2018 AVI-SPL Continues Expansion with ISI Buy
11/06/2018 Veon Armenia Launches Virtual PBX Service
11/06/2018 KodaCloud CEO Explains How AI Improves Wi-Fi
11/05/2018 AI, Automation & WFM in the Contact Center
11/05/2018 How to Act on NPS Intelligence
11/05/2018 What's New in Artificial Intelligence
11/05/2018 Where The Future of Work Could Lead Us
11/05/2018 Cable ONE Launches SIP Trunking Services
11/05/2018 Getting Schooled on the Need for Data Integration
11/01/2018 Learning the ABCs of Customer Care
10/31/2018 Schedule Noncompliance = Added Business Costs
10/31/2018 The Future of Work Expo's Arnold Discusses Near-Term AI, ML Expectations
10/31/2018 WFM Works for Small Contact Centers Too
10/31/2018 Nation's Fastest ISP Taps Alianza for VoIP
10/31/2018 Ciena Helps TelcoBridges Validate FreeSBC VNF
10/31/2018 Audian, CounterPath Pair UC, Softphone Solutions
10/31/2018 Hawaiki, PCCW Collect Subsea Cable Awards
10/31/2018 Tips to Fine-Tune Your Contact Center
10/31/2018 Notification on Both the Front-End and Back-End is Key to GDPR
10/31/2018 How to Prevent Call Abandonment
10/30/2018 Why QA is Important & How to Do It Right
10/30/2018 8x8 Buys Atlassian's Jitsi Open Source Business
10/30/2018 5G Will Transform Wireless, Wireline, Life as We Know It
10/30/2018 Amazon Enables More Integrated Alexa Business Solutions
10/30/2018 Zoom Gifts Technion with Conferencing Solution
10/29/2018 ISI Introduces Infortel Select Cloud and Cloud Pro
10/29/2018 Benchmarking Lets You Know Where You Stand; QA Helps You Stand Taller
10/29/2018 IBM Makes $34B Bet with Red Hat
10/26/2018 NEC, Huddly Unveil New Collaboration Solutions
10/26/2018 The Future of Work Expo News Roundup
10/26/2018 AIOps Supplier FixStream Announces New Oracle Application Integrations
10/26/2018 Learn How Licensing-as-a-Service Can Ensure BC, Reduce Risk
10/26/2018 AgilOne CEO Discusses CDPs, AI, Intelligent Amplification
10/26/2018 Take Note of AI; It's Taking Note of You
10/25/2018 Contact Centers, CRM, and Compliance
10/25/2018 nexogy Lays Out Business VoIP Benefits
10/25/2018 Uber Buckles in VoIP
10/25/2018 Cisco, WFM Supplier Teleopti Join Forces
10/25/2018 What It Takes to Make a Contact Center Great
10/24/2018 What SBCs Can Do for You
10/24/2018 How to Create a Great Contact Center Culture
10/24/2018 UNC Adopts Nureva to Modernize Learning
10/24/2018 Speech Analytics - A Great, New VoC Feedback Mechanism
10/24/2018 Virtual Instruments Unveils VirtualWisdom 6.0
10/24/2018 Key Trends in the Important DCI Arena
10/23/2018 WFM Delivers Measurable Help Desk & Service Desk Improvements
10/23/2018 Why You Should Consider a Multilingual Call Center
10/23/2018 Wainhouse: UC Needs Advanced Performance Management
10/23/2018 Can You Get Free Audio Training? Shure Can!
10/23/2018 Panopto, Hive Announce Distribution Agreement
10/22/2018 Right-of-Way Concerns Resurface with 5G
10/22/2018 Ciena Expands on Adaptive IP Strategy
10/22/2018 Flowmon Networks Says It's Flow Time
10/19/2018 QSC to Present at LicensingLive! 2018
10/19/2018 Unifonic Raises $21 Million
10/19/2018 Call Centers Can Improve Patient Experiences
10/18/2018 Predictive Capabilities Deliver Savings, Security, Revenue Potential
10/18/2018 Nureva Fast-tracks University of Ottawa Effort
10/18/2018 South Wales Police Upgrade Audio Conferencing Technology
10/18/2018 Flipping Through the API Library
10/18/2018 OpsRamp Launches OpsQ
10/18/2018 Juniper: Network Automation Needs a Push
10/18/2018 KodaCloud Makes AI-Based Wi-Fi More Accessible
10/18/2018 RPA Calls for Understanding Nuances, Mapping Processes
10/18/2018 How to Hire Great Agents & Keep Improving Their Performance
10/17/2018 Avaya Invests In, Joint Develops with Cogito
10/17/2018 Academic Networks Need AI, ML
10/17/2018 WFM Allows for Variety - The Spice of Life
10/17/2018 Why FCR is Key & How to Achieve It
10/16/2018 Why You Need Call Center Scheduling Software
10/16/2018 Speech Analytics Help Listen for Opportunity
10/16/2018 Audio Communication Monitoring to Grow in Double Digits
10/16/2018 E2E Slicing Demo TIPs Off in London
10/16/2018 Nucleus Cyber Buys Security Sheriff, Welcomes Back Mueffelmann