Information Technology

CONTRIBUTORS

Paula Bernier Info

Paula Bernier is Executive Editor at TMC where she writes, edits and manages editorial content for INTERNET TELEPHONY, CUSTOMER and IoT Evolution magazine. She's also a regular contributor to TMCnet. Bernier was formerly editor in chief of xchange magazine, where she worked for more than 11 years. She’s also acted as a senior writer for Inter@ctive Week. Bernier got her start in telecom at Telephony magazine, where she spent nearly five years, leaving as the news director. Bernier also has been on the reporting staffs of various mainstream daily and weekly newspapers in Iowa, Minnesota and South Carolina.
 

Latest Articles

08/16/2018 Tools & Technologies to Drive CX, Conversion, Retention
08/15/2018 Customer Service in the Age of On-Demand Services
08/15/2018 View of the Future: Intelligent Multi-layer Orchestration
08/15/2018 Why We Need Adaptive, Intent-Based Networks
08/15/2018 Ribbon Partners with Over.ai for Natural Language Processing
08/14/2018 Online Event to Address How to Drive Partner Engagement
08/14/2018 Webinar to Detail the UCaaS Value Proposition
08/14/2018 ClearOne Bucks Huddle Room Trend
08/14/2018 Conduit Global CCaaS Announcement Emphasizes AI
08/14/2018 Zscaler Zero Trust Solution Get FedRAMP Approval
08/14/2018 NICE, Cloud9 Integration Addresses Financial Service Compliance
08/14/2018 Ribbon Closes on Edgewater Networks
08/14/2018 MessageBird API Picks Up the Thread
08/10/2018 The Dog Days of Wi-Fi (Or Why Your Pets Should Beware of 802.11ax)
08/10/2018 Verizon Trumpets LTE Advanced Expansion,
08/10/2018 Malaysia's Digi Calls on Voxox Cloud Phone
08/10/2018 EzTalks Launches Webinar Service
08/09/2018 How AI & NLP Are Coming Into Play in Consumer, Business Environments
08/08/2018 Ooma Introduces Two-Line Wireless Desk Phone
08/08/2018 Twilio Integrates AWS, Google AI, Voice Capabilities
08/08/2018 Businesses Look to AI to Be More 'Human'
08/08/2018 CUSTOMER, DMG, Others Recognize Verint
08/07/2018 Australia's 5G Networks Buys Two Inabox Brands
08/07/2018 Call Recording, Deregulation & the Always-On Consumer
08/07/2018 NuWave Picks Ribbon SBCs for Microsoft Teams
08/07/2018 What AI Requires to Meet Its Promise
08/06/2018 ATO Picks Accenture for Business Communications Integration
08/06/2018 How to Have a Successful UC&C Implementation
08/06/2018 How to Have a Successful UC&C Implementation
08/06/2018 Call Center Scheduling Can Improve Outcomes from CX to Agent Retention
08/06/2018 Call Recording, QM & Speech Analytics Add Up to Greater Value
08/06/2018 How to Measure & Achieve FCR
08/06/2018 The Importance of WFM & WFO
08/03/2018 Chatbots Are Improving, Working With Us
08/02/2018 Chatbots Invite Creativity - But Be Sure to Stay On-Brand
08/02/2018 Ciena Takes the Lead in IHS Markit Scorecard
08/02/2018 Flora, Fauna & GDPR Compliance
08/02/2018 Broadvoice Buys YipTel
08/02/2018 How and Why Network Configuration and Management Are Changing
08/02/2018 How and Why Network Configuration and Management Are Changing
08/02/2018 Why AIOps is Important to The New Intelligence
08/02/2018 Agents Should Speak With Authority, Keep It Simple
08/02/2018 Cloud9 Garners $14 million in Series B
08/01/2018 How to Keep Morale High
08/01/2018 Greater Flexibility Can Lead to Better Call Center Outcomes
08/01/2018 FreeConferenceCall.com Targets Serbia
08/01/2018 AgilOne Leverages AI, ML to Enhance CDP Solution
08/01/2018 Shure to Expand Microphone Support With Designer 3.1
07/31/2018 What's Up with Cybersecurity Approaches & Spending
07/31/2018 Revisiting the Smart City
07/31/2018 Bright MLS Taps RingCentral for UC
07/31/2018 Logitech to Buy Blue Microphones
07/30/2018 Gartner Names Unified Communications Leaders
07/23/2018 KodaCloud's Wireless Veteran Explains What AI Brings to WiFi
07/20/2018 Lifesize Brings Voicera's AI Assistant to Conferencing
07/19/2018 What You Need to Know About the New Adaptive & Intent-Based Networking Event
07/18/2018 Salesforce Einstein Improves Lids Email Marketing Performance
07/16/2018 AI & The Future of Work
07/13/2018 LiveAction Leaders Discuss the Evolution of Network Management
07/12/2018 Ponemon: AI Will Exacerbate Cybersecurity Skills Shortage
07/11/2018 AppViewX Leaders Discuss the Power of Automation, AI
07/11/2018 AgilOne Leverages AI, ML to Enhnace CDP Solution
07/09/2018 IEEE Embraces OpenFog
07/09/2018 IEEE Embraces OpenFog
07/06/2018 The Value & Evolution of CPaaS
07/06/2018 Macquarie Reportedly Seeking T5 Data Centers
07/06/2018 Analytics, AI, ML Deliver Business Intelligence
07/06/2018 NICE Satmetrix Publishes New NPS Benchmark Report
07/06/2018 What Your Business Can Do to Drive Productivity
07/05/2018 How AI & QA Deliver Better Results
07/05/2018 Twilio Build To Empower Partners
07/05/2018 Spoke Phone Introduces Dual-Mode Mobile Business Solution
07/05/2018 Know What You Need to Save with SIP
07/05/2018 How to Address Common Customer Frustrations
07/05/2018 Immigration Hearings Increasingly Employ Audio Conferencing
07/03/2018 How to Save on Your Telecom Costs
07/03/2018 Plantronics Closes on Polycom
07/03/2018 Choose Your Words Wisely for Optimal CX
07/03/2018 Ad Tech Disrupted by AT&T Purchase
07/03/2018 Ribbon Releases SBC 7.0
07/02/2018 IDC Names 5 Conversational AI Innovators
07/02/2018 What You Need to Make XaaS Work
07/02/2018 RingRx Expands Health Care Business Communications Solution
07/02/2018 Vodafone UK Readies for 2018 5G Trials
07/02/2018 RingCentral Signs On Icertis Contract Management
07/02/2018 Brandofino Joins Yorktel As COO
07/02/2018 Brandofino Joins Yorktel As COO
07/02/2018 Using Advanced Call Center Technology to Drive Results
07/02/2018 How to Use On-Hold Time Wisely
07/02/2018 Canadians Launch 5G Development Sites, Plan 5G Corridor
06/29/2018 TrueConf Certifies Yamaha YVC-1000, YVC-300 Speakerphones
06/28/2018 Canada Revenue Agency Improves Call Centre Experiences
06/28/2018 IEEE Embraces OpenFog
06/28/2018 Why We Need Adaptive & Intent-Based Networks Now
06/28/2018 Regardless of Generation, We All Want More Choices, Better Customer Service
06/28/2018 Contribute Your Brain Power to The New Intelligence
06/27/2018 New Vonage Nexmo Offering Enable Contact Center Customization
06/26/2018 Voip-Pal.com Files Patent Infringement Case Against Amazon Alexa
06/26/2018 TransNexus Launches Robocall Prevention Capability
06/26/2018 LogMeIn Enhances GoToMeeting with AI