Information Technology


Jon Arnold Info

J Arnold & Associates
Jon Arnold is principal of J Arnold & Associates, an independent telecom analyst and marketing consultancy with a focus on IP communications, and writes the Analyst 2.0 blog. Previously, he was the VoIP program leader at Frost & Sullivan.

Latest Articles

12/15/2017 CCaaS: Another Slice of the Collaboration Spectrum
12/15/2017 CCaaS: Another Slice of the Collaboration Spectrum
05/05/2017 Messaging, Slack, and Facebook - It's Complicated
01/16/2017 Messaging Mania: Just When You Thought UC Was the Answer
09/06/2016 Why Aren't You Using Video?
08/10/2016 Why Are We Still Working in Offices?
07/01/2016 Why Are We Still Talking to Customers?
06/02/2016 Why Are We (Still) Using UC?
04/05/2016 LatAm Spotlight - VoIP Group CEO Talks Business Necessity of VoIP
04/04/2016 Why Are We Still Using Email?
03/08/2016 Why Are We Still Using Desk Phones?
01/14/2016 How Not to Make Unified Communications Strategic
12/21/2015 How to Make Unified Communications Strategic
12/08/2015 Two Things to Know About Hosted Unified Communications
10/14/2015 Slack May be the Uber of the UC Space
09/16/2015 Rethinking Collaboration, Part 1
07/22/2015 Should SMBs Buy from Incumbents?
06/08/2015 VoIP Security - It's Real, But So Are the Solutions
03/04/2015 BYOE and the Rise of End user Driven UC
03/04/2015 Three Ways SIP Phones Add Value to Hosted VoIP
01/14/2015 What Omni-Channel Means for your Contact Center
01/12/2015 The Omni-Channel Contact Center: What It Is and How to Get There
11/06/2014 Your Boss Just Heard from Your Tablet - You're Fired
09/30/2014 Is the Internet of Things Good for Your Business?
09/23/2014 Will Messaging Displace Voice?
07/08/2014 Are You Communicating or Collaborating?
06/03/2014 Personal Video and UC, Part 2 - What are You Afraid Of?
05/12/2014 Personal Video and UC, Part 1 - What are You Afraid Of?
04/02/2014 Is Voice Really Dead?
03/17/2014 How Amazon Mayday Could Have Helped Weather the Toronto Ice Storm
01/16/2014 Amazon Mayday - What it Means for Your Contact Center
01/10/2014 Amazon Mayday - What it Means for Your Contact Center
12/26/2013 Video - Which Way Now?
12/05/2013 What Millennials Can Teach Us about Collaboration
11/04/2013 The Upside of Personalization
09/03/2013 The Downside of Personalization
07/29/2013 Now You Want Me to Collaborate? Leave Me Alone!
06/10/2013 Unified Communications in 2013 - Is it Time to Change the Channel?
05/20/2013 Unified Communications in 2013 - Reality Check
04/29/2013 Do You Have a Mobile Strategy?
03/15/2013 Social Networking for Business - is it Just Social?
02/04/2013 Collaboration - What it Means to Employees
12/10/2012 Rethinking the Contact Center
12/10/2012 Desktop Video - When Good Enough is Good Enough
11/12/2012 Collaboration - Why Now?
10/15/2012 Desktop Video: When Good Enough is Good Enough
09/06/2012 Tablets in the Workplace - Going Beyond BYOD
07/23/2012 What is the Role of IT Now?
05/22/2012 Is Dial Tone Done?
12/01/2011 Is the Cloud Ready for You?
11/29/2010 My Cisco Collaboration Summit Takeaways - Five Business Opportunities for Service Providers
11/15/2010 Will the Cloud Kill Telecom Vendors?
10/26/2010 What Service Providers Can Learn from Newspapers, Part Two
10/18/2010 What Service Providers Can Learn from Newspapers, Part 1
09/27/2010 Too Many Paths for Content Service Providers or Not Enough?
09/22/2010 Content for Service Providers - Better to Make or Buy?
08/30/2010 Google Voice: Race to the Bottom for Telephony
08/21/2010 Skype Goes IPO - What Should Service Providers Do?
07/28/2010 Are Service Providers Giving Up on Landline too Soon?
07/22/2010 HUCS - This is How Service Providers Go Global
06/29/2010 Internet Television - Something Else for Carriers to Think About
06/17/2010 Innovation - Many Paths to Follow for Staying Competitive
06/01/2010 Skype for Business - That's Right
05/14/2010 Shaw Communications: When Cable Operators Go Wireless
04/27/2010 Chasing the Clouds, Part 2
04/22/2010 Chasing the Clouds - The Service Provider Evolution Continues, Part 1
03/29/2010 Atomico Ventures Fund - Something Else for Service Providers to Think About
03/11/2010 Cisco to Carriers: You're in the Internet Business Now
03/02/2010 Mitel Enters the Mobile Market - What Next?
02/19/2010 Verizon and Skype - Who's the Winner?
01/29/2010 2010: It's Only January, but so Many Questions Already for Service Providers
01/15/2010 Google in China - What Business are you Really In?
12/28/2009 Will the Next Decade be Good for Service Providers and Bad for Privacy?
12/16/2009 How Can Service Providers Add Value?
12/08/2009 The Importance of QoS for IP Communications: Interview with Packet Island, Part 2
12/01/2009 The Importance of QoS for IP Communications - Interview with Packet Island, Part 1
10/26/2009 Service Providers: Be Careful What You Wish For
10/19/2009 Why Skype is Good News for Service Providers, Part 2
09/29/2009 Why Skype Is Good News for Service Providers (Part 1)
09/29/2009 Why Skype is Good News for Service Providers – Part 1
08/25/2009 Fall 2009 4GWE Preview - Q&A with Carl Ford
07/27/2009 BroadSoft, Microsoft and Chinook Hosting - Getting Hosted Right
07/14/2009 Google Wave Offers New Challenges for Service Providers
06/29/2009 Q&A with Telanetix – Why Hosted Services are Gaining Adoption
06/17/2009 Skype, Cablecos, CLECs: The Toyotas of Telecom?
06/12/2009 What Service Providers and Auto Makers Can Learn From Each Other
06/01/2009 What Service Providers Can Learn From MetaSwitch
05/13/2009 What Service Providers Can Learn From CSI and Television
04/27/2009 MetaSwitch Forum Takeaways – What Big Carriers can Learn from Small Carriers
04/08/2009 Innovation - It's Out There if You Look
03/25/2009 Surviving in the New World of Telecom, Part 1
03/05/2009 4G Focus – Interview with Crossfire Media
02/26/2009 SIP Trunking – the 6 Cs of Communications Evolution
02/17/2009 SIP Trunking - What's in it for Service Providers?
01/28/2009 Jaduka - Another Take on the Platform Play - Q&A with Jack Rynes
01/20/2009 VoIP: Definitely Not Dead Yet, the Sequel
12/29/2008 VoIP in 2008 - "I'm Not Dead"
12/15/2008 Microsoft and Service Providers Part 2: Progress Interrupted But Not Stopped
12/01/2008 Microsoft and Service Providers - Why They Need Each Other, Part 1
11/17/2008 Managing in a Down Economy, Part 2