Latest Articles |
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12/02/2020
Big Data Analytics - What Contact Centers Can Learn from the Tampa Bay Rays
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08/22/2018
Voice - New and Improved, Thanks to AI
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12/15/2017
CCaaS: Another Slice of the Collaboration Spectrum
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12/15/2017
CCaaS: Another Slice of the Collaboration Spectrum
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05/05/2017
Messaging, Slack, and Facebook - It's Complicated
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01/16/2017
Messaging Mania: Just When You Thought UC Was the Answer
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09/06/2016
Why Aren't You Using Video?
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08/10/2016
Why Are We Still Working in Offices?
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07/01/2016
Why Are We Still Talking to Customers?
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06/02/2016
Why Are We (Still) Using UC?
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04/05/2016
LatAm Spotlight - VoIP Group CEO Talks Business Necessity of VoIP
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04/04/2016
Why Are We Still Using Email?
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03/08/2016
Why Are We Still Using Desk Phones?
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01/14/2016
How Not to Make Unified Communications Strategic
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12/21/2015
How to Make Unified Communications Strategic
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12/08/2015
Two Things to Know About Hosted Unified Communications
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10/14/2015
Slack May be the Uber of the UC Space
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09/16/2015
Rethinking Collaboration, Part 1
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07/22/2015
Should SMBs Buy from Incumbents?
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06/08/2015
VoIP Security - It's Real, But So Are the Solutions
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03/04/2015
BYOE and the Rise of End user Driven UC
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03/04/2015
Three Ways SIP Phones Add Value to Hosted VoIP
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01/14/2015
What Omni-Channel Means for your Contact Center
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01/12/2015
The Omni-Channel Contact Center: What It Is and How to Get There
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11/06/2014
Your Boss Just Heard from Your Tablet - You're Fired
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09/30/2014
Is the Internet of Things Good for Your Business?
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09/23/2014
Will Messaging Displace Voice?
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07/08/2014
Are You Communicating or Collaborating?
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06/03/2014
Personal Video and UC, Part 2 - What are You Afraid Of?
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05/12/2014
Personal Video and UC, Part 1 - What are You Afraid Of?
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04/02/2014
Is Voice Really Dead?
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03/17/2014
How Amazon Mayday Could Have Helped Weather the Toronto Ice Storm
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01/16/2014
Amazon Mayday - What it Means for Your Contact Center
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01/10/2014
Amazon Mayday - What it Means for Your Contact Center
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12/26/2013
Video - Which Way Now?
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12/05/2013
What Millennials Can Teach Us about Collaboration
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11/04/2013
The Upside of Personalization
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09/03/2013
The Downside of Personalization
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07/29/2013
Now You Want Me to Collaborate? Leave Me Alone!
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06/10/2013
Unified Communications in 2013 - Is it Time to Change the Channel?
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05/20/2013
Unified Communications in 2013 - Reality Check
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04/29/2013
Do You Have a Mobile Strategy?
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03/15/2013
Social Networking for Business - is it Just Social?
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02/04/2013
Collaboration - What it Means to Employees
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12/10/2012
Rethinking the Contact Center
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12/10/2012
Desktop Video - When Good Enough is Good Enough
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11/12/2012
Collaboration - Why Now?
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10/15/2012
Desktop Video: When Good Enough is Good Enough
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09/06/2012
Tablets in the Workplace - Going Beyond BYOD
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07/23/2012
What is the Role of IT Now?
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05/22/2012
Is Dial Tone Done?
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12/01/2011
Is the Cloud Ready for You?
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11/29/2010
My Cisco Collaboration Summit Takeaways - Five Business Opportunities for Service Providers
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11/15/2010
Will the Cloud Kill Telecom Vendors?
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10/26/2010
What Service Providers Can Learn from Newspapers, Part Two
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10/18/2010
What Service Providers Can Learn from Newspapers, Part 1
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09/27/2010
Too Many Paths for Content Service Providers or Not Enough?
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09/22/2010
Content for Service Providers - Better to Make or Buy?
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08/30/2010
Google Voice: Race to the Bottom for Telephony
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08/21/2010
Skype Goes IPO - What Should Service Providers Do?
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07/28/2010
Are Service Providers Giving Up on Landline too Soon?
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07/22/2010
HUCS - This is How Service Providers Go Global
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06/29/2010
Internet Television - Something Else for Carriers to Think About
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06/17/2010
Innovation - Many Paths to Follow for Staying Competitive
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06/01/2010
Skype for Business - That's Right
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05/14/2010
Shaw Communications: When Cable Operators Go Wireless
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04/27/2010
Chasing the Clouds, Part 2
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04/22/2010
Chasing the Clouds - The Service Provider Evolution Continues, Part 1
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03/29/2010
Atomico Ventures Fund - Something Else for Service Providers to Think About
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03/11/2010
Cisco to Carriers: You're in the Internet Business Now
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03/02/2010
Mitel Enters the Mobile Market - What Next?
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02/19/2010
Verizon and Skype - Who's the Winner?
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01/29/2010
2010: It's Only January, but so Many Questions Already for Service Providers
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01/15/2010
Google in China - What Business are you Really In?
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12/28/2009
Will the Next Decade be Good for Service Providers and Bad for Privacy?
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12/16/2009
How Can Service Providers Add Value?
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12/08/2009
The Importance of QoS for IP Communications: Interview with Packet Island, Part 2
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12/01/2009
The Importance of QoS for IP Communications - Interview with Packet Island, Part 1
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10/26/2009
Service Providers: Be Careful What You Wish For
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10/19/2009
Why Skype is Good News for Service Providers, Part 2
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09/29/2009
Why Skype Is Good News for Service Providers (Part 1)
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09/29/2009
Why Skype is Good News for Service Providers – Part 1
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08/25/2009
Fall 2009 4GWE Preview - Q&A with Carl Ford
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07/27/2009
BroadSoft, Microsoft and Chinook Hosting - Getting Hosted Right
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07/14/2009
Google Wave Offers New Challenges for Service Providers
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06/29/2009
Q&A with Telanetix – Why Hosted Services are Gaining Adoption
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06/17/2009
Skype, Cablecos, CLECs: The Toyotas of Telecom?
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06/12/2009
What Service Providers and Auto Makers Can Learn From Each Other
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06/01/2009
What Service Providers Can Learn From MetaSwitch
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05/13/2009
What Service Providers Can Learn From CSI and Television
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04/27/2009
MetaSwitch Forum Takeaways – What Big Carriers can Learn from Small Carriers
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04/08/2009
Innovation - It's Out There if You Look
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03/25/2009
Surviving in the New World of Telecom, Part 1
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03/05/2009
4G Focus – Interview with Crossfire Media
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02/26/2009
SIP Trunking – the 6 Cs of Communications Evolution
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02/17/2009
SIP Trunking - What's in it for Service Providers?
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01/28/2009
Jaduka - Another Take on the Platform Play - Q&A with Jack Rynes
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01/20/2009
VoIP: Definitely Not Dead Yet, the Sequel
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12/29/2008
VoIP in 2008 - "I'm Not Dead"
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12/15/2008
Microsoft and Service Providers Part 2: Progress Interrupted But Not Stopped
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