Information Technology


Sandra M. Gustavsen Info

Sandra M. Gustavsen has over 18 years of experience in the telecommunications industry and currently conducts research and analysis of business telephony products, including IP PBX systems and applications. Gustavsen also publishes articles on trends in the business telephony industry which have appeared in TMCnet publications, TelecomTactics, PHONE+ Magazine, Telecom Reseller News and The Voice Report. Previously, Gustavsen was a Member of Technical Staff at AT&T Bell Laboratories responsible for studies of international voice telephone networks and a Staff Manager for AT&T's Data Processing and Corporate Telecommunications Division. In addition to experience within the telecommunications industry, Gustavsen has been an abstractor, writing for computing and physical sciences journals. Educational credentials include a B.A. in Mathematics from Mount Holyoke College in South Hadley, MA and an M.S. in Industrial Engineering and Operations Research from Rutgers University in New Brunswick, NJ.


Latest Articles

06/30/2016 NEC Develops Across a Broad Technology Spectrum
02/22/2016 Toshiba Enhances IPedge Security and Performance with R1.7
12/23/2015 Tadiran Telecom Aeonix UCaaS Option Opens Multiple Opportunities
11/23/2015 Numonix Intros RECITE 3.0 for Interaction Recording
09/28/2015 3CX V14 and the Hybrid Cloud
08/07/2015 Vertical Wave IP Adds Applications in the Cloud
07/07/2015 NEC Introduces Contact Center in the Cloud
06/30/2015 Allworx Introduces Third Generation IP Phone System, Allworx Connect
05/01/2015 Panasonic Targets SMBs with KX-NS700 Hybrid Communications Server
04/08/2015 Cisco Fills a Gap with Business Edition 6000S
03/11/2015 Toshiba Combines Call Control and Contact Center on New Virtual Server Platform
03/04/2015 Zultys Cloud Services Offers Wholesale or Retail Opportunities
11/25/2014 TeleSpeak Develops WebRTC-based Cloud Services for Vertical Markets
10/16/2014 Toshiba's VIPedge Application Service: UM & UC in the Cloud
10/03/2014 The Hybrid Cloud Opportunity
09/19/2014 Epygi Transitions to the QX Product Line
08/26/2014 Desk Phones Here to Stay, for Now
08/05/2014 Vertical Summit: New Communications Appliance for Small Business
07/01/2014 NEC Repackages UNIVERGE Cloud Services Offer
06/10/2014 RingCentral Invests in the Enterprise
06/04/2014 Fonality Consolidates Product Lines into Three Tiered Editions
05/06/2014 Cisco Business Edition 7000 Packaged for the Enterprise
04/25/2014 Samsung Telecommunications America Rolls Out New Products for the Enterprise
04/01/2014 8x8 Targets the Mid-market
03/03/2014 Panasonic Launches KX-NS1000 IP Communications Platform in U.S.
02/24/2014 Zultys MX R9 Marks Entry into Cloud UC Market
02/18/2014 Thinking Phone Networks Thinks Global
01/06/2014 Cloud UC Going Strong
11/11/2013 Fonality Looks to Simplify the SMB Phone Solution Purchase
11/11/2013 Fonality Looks to Simplify the SMB Phone Solution Purchase
09/26/2013 collab9 Adopts New Sales Model to Deliver Cisco Hosted Collaboration Solution
08/08/2013 Grandstream Re-enters the IP-PBX Market
06/04/2013 NEC UNIVERGE Cloud Services: 'All NEC' from A to Z
05/30/2013 ShoreTel Adds Visual Dashboard, Introduces Small Business Package and New Devices
05/02/2013 Enterprise Connect 2013: New Cloud UC Services Launched
04/05/2013 Digium Introduces Switchvox Cloud Service with Built-In UC
02/12/2013 En Pointe Adds Cloud UC Backed by Cisco HCS
02/06/2013 ESI Enters Cloud UC Market, Acquires Vintalk Hosted PBX and SIP Trunking Services
12/20/2012 Traditional Business Telephony Vendors Add Cloud UC: Hybrid Solutions Best of Both Worlds
12/06/2012 Tadiran Aeonix Software-based UC&C Platform Unifies Distributed Environments
12/05/2012 Sangoma Lync Express Simplifies Microsoft Lync for SMBs
11/14/2012 Samsung OfficeServ Addresses Business Productivity and Cost Reduction for SMBs
11/08/2012 Verizon Highlights Simplicity with New Cloud UC Service for SMBs
10/22/2012 NEC Enhances UNIVERGE 3C with Built-in Collaboration and Tailored Applications
10/04/2012 New Alteva Innovation Center Signals Promising Future for Cloud UC
09/04/2012 Vertical Communications Promotes 'Applications Inside' Architecture
08/23/2012 snom ONE Mini Targets SOHO Market
07/24/2012 Siemens OpenScape Office for SMBs Adds IT Integrations, Mac OS Support and More
07/10/2012 Toshiba Differentiates New VIPedge Hosted UC Service with High-Level Features and Support
07/03/2012 Voice4net Contact Center HD Gives Agents the Big Picture
06/06/2012 Aastra MX-ONE 5.0 Addresses Mobility, Video and the Cloud
06/01/2012 OAISYS Offers Gateway to the Cloud Service for Hosted Call Recording
05/04/2012 The Cloud: New Hosted UC Services
04/27/2012 New UC Clients on the Horizon
03/09/2012 ShoreTel Enters Cloud UC Market, Acquires M5 Networks
03/06/2012 Digium Unveils First SIP Phones
02/13/2012 Avaya IP Office R8.0 Enhances Mobile Options, Management and More
01/26/2012 Panasonic Develops KX-UT670 Smart Desk Phone for Hosted, Open Source Market
01/26/2012 OAISYS Streamlines Call Analysis
01/06/2012 New IP Phone Systems 2011 - a Chronology
12/15/2011 Vertical Updates Wave IP, Adds Disaster Recovery Solution
12/06/2011 Cisco Advances Business Edition 3000 with IM/Presence Services and Video Calling
12/06/2011 Alcatel-Lucent Releases First Products in OpenTouch Suite
12/02/2011 RADVISION SCOPIA Mobile V3 Adds HD Video
11/14/2011 snom Designs New 700 Series Desktop Phones for SMB VoIP
11/14/2011 Mitel Communications Director (MCD) 5.0: Licensing, Scalability, Mobility
11/02/2011 ESI IP Server 900: IP-centric, IT-friendly
10/28/2011 Panasonic Targets Healthcare Market with Direct Care Connect from Poltys
10/17/2011 Cisco Updates the UC300 Series, Improves Language Support and Capacity
10/17/2011 Cisco Updates the UC300 Series, Improves Language Support and Capacity
10/04/2011 Toshiba IPedge EP Targets the Under 40-user Market
10/04/2011 Epygi Enters the Enterprise Market with QX1000
09/29/2011 LG-Ericsson SBG-1000 Offers Office-in-a-box for Small Business
09/15/2011 Digium Develops Switchvox Mobile Client for Android-based Devices
09/13/2011 Panasonic Cloud Business Phone System Targets Very Small Business
08/29/2011 Avaya Aura Contact Center Adds Social Media Manager, Increases Scalability
08/17/2011 Cisco Differentiates Cius Business Tablet with AppHQ Hosted Storefront
08/10/2011 Interactive Intelligence CIC 4.0 Scales to Address Larger Contact Centers, Adds Speech Analytics Analyzer
07/28/2011 ShoreTel Contact Center 7 Enhances Customer Service with Personal Agent Queues
06/23/2011 Digium Switchvox 5.0 Adds Flexibility for Mobile Workers
06/17/2011 Toshiba Introduces IPedge Linux-based IP System
06/02/2011 ShoreTel 12 Doubles Capacity, Adds New Collaboration Appliance
05/02/2011 Alcatel-Lucent Simplifies the OmniPCX Office R8.0 Offer
04/04/2011 Siemens Unveils OpenScape Office V3, Addresses Virtualization and Mobility
03/22/2011 Cisco Adds New SMB Platforms, UC300 Series and Business Edition 3000
03/16/2011 Panasonic Addresses Remote Workers with CA V3.0, Updates KX-TDE and KX-NCP
03/09/2011 Aastra 700 Replaces MX-ONE Compact
02/18/2011 Alteva Announces Hosted On Demand Video Auto Attendant
02/08/2011 Vertical Communications Unveils MBX IP for Growing SMBs
01/18/2011 Mitel Freedom Architecture Addresses Mobility and the Cloud
01/07/2011 OAISYS Updates Call Recording Solutions, Enhances Performance and Scalability
12/02/2010 ShoreTel Acquires Agito Networks, Adds Fixed Mobile Convergence
12/02/2010 eOn Launches Server-based eConn IP-PBX
10/20/2010 Avaya Unveils Changes Across Portfolio with Aura 6.0, Addresses Legacy Migration
10/19/2010 Microsoft Lync Nears General Availability
10/19/2010 HP Updates VCX IP Telephony Systems
08/24/2010 ShoreTel Addresses Key Trends - Mobility, Distributed Environments, Contact Center
07/01/2010 Telecom Manufacturers Adopt Virtualization Technology
07/01/2010 Siemens Designs OpenScape UC Server as Hardware-agnostic Virtual Appliance
07/01/2010 Avaya Virtualizes Aura System Platform for Mid-size Businesses, Partners with Xen