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By Mae Kowalke

Mae Kowalke is a TMCnet contributor. She is Manager of Stories at Neundorfer, Inc., a cleantech company in Northeast Ohio. Mae has more than 10 years experience in journalism, marketing and communications, and has a passion for new tech gadgets. She holds a bachelor’s degree in communications from Thomas Edison State College.
 

Latest Articles
11/24/2015 Telecommuting Now Prevalent Among 37 Percent of US Workers, Gallup Finds
11/24/2015 What to Consider When Outsourcing Your Call Center
11/24/2015 An Open Letter to Contact Centers Ignoring the Data They've Collected on Me
11/24/2015 The Public Cloud is Winning, Cisco Study Finds
11/24/2015 Customers Want Good Service, But Will They Pay for It?
11/24/2015 Customers Wants Good Service, But Will They Pay for It?
11/24/2015 Competitiveness Now Rests on Constant Adjustment
11/24/2015 Pro-Tip: Upgrading Your Fax for the New Year
11/23/2015 IP Video Growth Requires a More Flexible Approach to CDN
11/23/2015 Five Keys for Upgrading Branch Banks to the Future
11/23/2015 Why Choosing a Third-Party Call Monitoring Service Makes Sense
11/20/2015 SS7 Offers Hackers a Host of Ways to Cause Trouble
11/20/2015 Why Gamification Needs to Be in the Call Center
11/20/2015 How FoIP Helps Law Firms
11/20/2015 Quality Monitoring Needs Chat, Social Media Listening in the Contact Center
11/20/2015 Facebook and Google are Experimenting with Delivering Internet Connectivity via Drone
11/20/2015 Network Infrastructure: Crucial for Supercomputer Data Sharing
11/19/2015 FCC Proposal Would Include VoIP Handsets in Accessibility Requirements
11/19/2015 UAE Businesses Held Back by VoIP Regulatory Restrictions
11/18/2015 Could a Fifth Telecom Start in the US?
11/18/2015 Study: Cloud Helps Sales Enablement Reach Its Promise
11/17/2015 Looking at What Tech Delivers vs. How it Delivers
11/16/2015 Making Smart Cities a Reality is an Achievable Goal
11/13/2015 The Challenge of Scaling Customer Support When Your Business Grows
11/12/2015 How Does Your Contact Center Stack Up on Social Media Support?
11/12/2015 Federal Appeals Court Decision Brings More TCPA Litigation Headaches
11/12/2015 The Crushing Logic of VoIP
11/12/2015 Proper Data Use in the Contact Center is Harder than You Think
11/12/2015 Calling is Still the Cornerstone of Business-Just Not That Analog Phone
11/12/2015 Mind KPIs When Coaching Contact Center Agents
11/12/2015 Network Virtualization Aids the Creation of Smart City Services
11/05/2015 IoT a Boon to Data Centers, But Stress Sure to Follow
11/05/2015 Business Videoconferencing Grows, Along With its Challenges
11/04/2015 Making Sense of VoIP Call-Quality Differences
11/04/2015 VXSuite Deal Shows Why Telarus is at the Top of Its Game
11/04/2015 Runaway Blimp Took Down Power Lines During 'Great Escape'
11/04/2015 Clearing Up Some Misconceptions about VoIP
11/04/2015 Sales Can Rise When You Speed up Employee Onboarding
11/03/2015 Cable MSOs Can Benefit from Wi-Fi First Trend, Part Two
11/03/2015 Inbound-Calling Certification Seeks to Boost Agent Skills
11/02/2015 Outdated? Not Quite. Five Reasons to Use Fax in 2016
10/30/2015 What''s Hindering Mobility Adoption?
10/29/2015 The Golden Age of Software Monetization
10/29/2015 Make Sure Contact Center Agents Have the Training They Need
10/28/2015 Keys for Business & Telecommuting
10/28/2015 SynapseSense Makes Cooling Efficient
10/28/2015 Data Centers Need to Make Adjustments for IoT Onslaught
10/28/2015 Don't Leave Telecommuters in the Cold
10/27/2015 Mixing IBM's Watson with Customer Service
10/26/2015 SIP Trunking Explained
10/26/2015 Workarounds Available for Weak Internet Marketing, Sales
10/26/2015 Workarounds Available for Weak Internet Marketing, Sales
10/22/2015 Canadian Cities Getting 'Up To Speed' Internet Connectivity
10/22/2015 Report: Small Businesses Do VoIP Adoption Differently
10/21/2015 University of Arkansas Learns the Value of Power Protection
10/21/2015 Don't Forget the Role Trust and Respect Play in Company Success
10/21/2015 Digital Communications Poses Greater Hacking Risks for Businesses
10/20/2015 YANG or TOSCA for Data Modeling and Templating?-Use Both
10/19/2015 Vplus Improves Upon VDSL2 Vectoring Technology
10/19/2015 Convergence is at the Heart of the Future Airport Network
10/19/2015 New Help at Hand for Security and the Audit Trail
10/19/2015 Court Rules Roommates are Covered by TCPA Restrictions, Too
10/16/2015 Court: Businesses No Longer Can Store EU Data in the US Automatically
10/16/2015 White House: Employee Engagement Starts at the Top
10/15/2015 SDN WAN Offers Promise for R&E Networks-If They Avoid Orchestration Headaches
10/15/2015 Are You Measuring the Right Performance Indicators?
10/15/2015 How to Check VoIP Call Performance
10/13/2015 FCC Makes New Ruling Regarding the Transition to Fiber
10/12/2015 Cable MSO Have an Advantage with Wi-Fi First-For Now
10/12/2015 School District Learns Value of a Reliable Auto Dial Solution
10/12/2015 On the Move? Four Ways to Better Work Remotely
10/08/2015 Ready for the 'Evil Internet of Things'?
10/07/2015 Telecoms: Ready for 500 New Service Launches per Year?
10/07/2015 Telecoms Would Benefit from More Lead-Generation Outsourcing
10/07/2015 The Carrier Switch to IP Infrastructure Could Shift the Industry
10/07/2015 Five Keys When Selecting a Unified Communications System
10/07/2015 Why You Still Need a Landline
10/05/2015 A Duo of New Technologies Improve Upon Existing Traffic Engineering Options
10/05/2015 LiveCube Reengages Industry Event Participation
10/05/2015 How Integrated Analytics Saved Sunny D $2 Million Per Year
10/05/2015 Four Tips for Better Telemarketing Calling Campaigns
10/05/2015 The Paperless Office: An Objective Within Reach
09/30/2015 Four Ways to Harden SS7 Security
09/29/2015 Making Sense of VoIP Lingo
09/29/2015 New Zealand Solutions Provider Shows Why VoIP is the SMB's Friend
09/29/2015 Canadian Businesses Discover the Benefits of VoIP
09/29/2015 Four Tools to Get Your Business Rolling
09/29/2015 The Move to All-IP Poses Security Challenges for SS7
09/28/2015 Making a Better Connected Service Vehicle: Second of Two-Part Series
09/28/2015 Lesson Learned: Spam-Faxing Comes at a Price
09/28/2015 'Scrubbers' Can Help Avoid Cell Phones in Calling Campaigns
09/25/2015 Revolutionary Tech Change is Exciting. Reality, Not so Much
09/24/2015 Hosted VoIP a Winner for NZ Resellers
09/24/2015 Hosted Solutions Make it Easy to Discover the Auto Dialer Value Proposition
09/24/2015 Getting Telecommuting Done Right
09/24/2015 Government Data Center Consolidation Initiative Making Gains, But Not Enough
09/23/2015 Small Businesses Can Use Telecommuting to Their Advantage
09/23/2015 Silos Hinder Omni-Channel Adoption
09/23/2015 Contact Center Use Growing in UK But Cost is an Issue
09/21/2015 Making a Better Connected Service Vehicle: First in Two-part Series