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Group Managing Editor, TMCnet
By Patrick Barnard

Patrick Barnard is Group Managing Editor for TMCnet. He is former managing editor for Multichannel Merchant magazine and former editor of the Darien Times, a community newspaper serving the town of Darien, CT.
 

Latest Articles
05/29/2011 Force10 Networks Brings Data Centers into the Future with its Open Cloud Networking Framework
05/28/2011 Strategic Planning in the Call Center Requires More than Traditional WFM
05/20/2011 Five Quick Questions with VoIP Switch Provider Sippy Software
05/20/2011 Phybridge's UniPhyer VoIP Appliance Now Available to MiCTA Members at a Discount
05/18/2011 VoIP Switch Provider Sippy Software Releases Version 2.1 of its Sippy Softswitch
05/18/2011 Business VoIP Provider Nextiva Renews its Membership in Carbonfund.org's CarbonFree Partner Program
05/16/2011 Free Webinar Offers Strategies for Improving Schedule Adherence in the Call Center
05/16/2011 Free Webinar Explains 'The Benefits of the IP Enabled Office'
05/13/2011 RedSky Solves E911 Challenges for Organizations - Part 5
05/10/2011 Improve Call Center Performance by Matching Callers to Agents via 'Personality Mapping'
05/05/2011 When Selecting a Virtual PBX, Don't Skimp on the Auto Attendant
05/04/2011 Think Beyond Cost When Shopping for a Business VoIP Provider
05/03/2011 VoIP over Twisted Pair: C'est Possible?
05/02/2011 Looking for an Ethernet Extender? Think CopperLink!
04/27/2011 RedSky Solves E911 Challenges for Organizations - Part 4
04/26/2011 Mobile Messaging, including Voice Broadcast, Made Simple via CallFire's Cloud-based Platform
04/21/2011 Presence's Presence in the Informal Call Center
04/21/2011 How to Indentify What Customers Want When They Dial into Your Call Center
04/19/2011 Wiring Old Buildings for VoIP Made Simple with Phybridge's UniPhyer
04/18/2011 Why Software Licensing Matters, Now More Than Ever
04/16/2011 RedSky Solves E911 Challenges for Organizations - Part 3
04/12/2011 The Whats and Wherefores of Fax over IP
04/07/2011 Roger Staubach to Keynote at Unified Communications Provider Broadvox' Second Annual Partner Summit
03/21/2011 Private Cloud Solutions Provider Tenzing and .NET Cloud Middleware Provider Apprenda Team to 'Accelerate the Road to SaaS'
03/18/2011 Unified Communications Solutions Provider Cypress Wins 2010 INTERNET TELEPHONY Product of the Year Award
03/18/2011 Free Webinar Explores the Advantages of Cloud-based Fax-over-IP for the Enterprise
03/08/2011 RedSky Solves E911 Challenges for Organizations - Part 2
03/08/2011 IPTV Solutions Provider Sigma Designs Sees Net Revenue Increase 39 Percent Year-over-Year
02/16/2011 GCS: Helping Carriers Do Much More than Efficiently Route Calls
02/11/2011 StarView Solutions Tackles Call Routing Challenges with GCS' Next Gen Network Solution
02/11/2011 Environmental Monitoring Solutions: Critical for Much More than Just Data Centers
02/08/2011 RedSky Solves E911 Challenges for Organizations - Part 1
02/07/2011 Carriers Can Manage Call Routing in Real Time via GCS' Dynamic Route Manager
01/13/2011 Hosted Fax Unleashes Full Value of Hosted Business VoIP Services
12/23/2010 Is Your Skype Working?
12/20/2010 By Integrating Interactive Intelligence's CIC and Microsoft's Lync Server, Organizations get the 'Best of Both Worlds'
12/13/2010 Parlance's 'Personal Directories' Feature Keeps Mobile Workers Connected Where Ever They Go
12/09/2010 Global Convergence Solutions Changes the Call Routing Paradigm
11/29/2010 American Institute for Cancer Research Migrates to VoIP the 'Painless' Way with Phybridge's UniPhyer
11/18/2010 IPTV Chipset Maker Sigma Designs Helps Comtrend Boost Powerline Communications to New Levels
11/18/2010 Not All Auto Attendants Are Created Equal
11/09/2010 Force10 Networks Further Automates the Virtual Data Center Network with its New SmartScripts and HyperLink Solutions
11/08/2010 How to Achieve a Successful Multichannel Strategy in the Contact Center
11/05/2010 Glowpoint's Broadcast Video Solution Used to Broadcast Blu-Con 2010 to Remote Conference Attendees in London
11/05/2010 Communications Provider PNG Recognized as One of Greater Cincinnati's Biggest and Best Organizations
11/04/2010 New iPhone App from Loquendo Helps World Travelers Translate Foreign Languages Text-to-Speech
11/04/2010 Send, Receive and Manage Faxes within Salesforce CRM with Protus' MyFax Solution
11/04/2010 How Can Companies in Regulated Industries Safely Embrace Social Networking?
11/04/2010 Phone.com Launches Automated Voicemail-to-Text Service Ideal for the 'Virtual Office'
11/03/2010 Phybridge's 'VoIP Enabler' Offers All the Benefits of a Converged IP Network
11/02/2010 Can't Connect Via the Auto Attendant? Don't Blame the Speech Recognizer!
10/27/2010 Momindum Simplifies Business Video Production with its Momindum Studio Offering
10/21/2010 Netlist Demonstrating its Innovative HyperCloud Memory Solution at INTEROP
10/19/2010 Force10 Networks Growing its Share of the 10GbE Switching and Routing Market
10/11/2010 Former MLB Pitcher Jim Abbott Helps Technology Professionals ADAPT at ITEXPO
10/10/2010 Life Lessons from Former MLB Pitcher Jim Abbott Help Technology Professionals ADAPT at ITEXPO
10/01/2010 Former MLB Pitcher Jim Abbott, Game Winning Contact Center Software from Interactive Intelligence, to Converge at Special Networking Event at ITEXPO
09/24/2010 Former MLB Pitcher Jim Abbott to Speak During Special Networking Event at ITEXPO
09/19/2010 MDSL Shows Off its Market Data and Telecom Expense Management Services at Gartner Summit
09/18/2010 Business Software Provider NetSuite to Add 150 Positions
09/18/2010 Naval Health Clinic Patuxent River Using Microlog's Call Center Technology
09/18/2010 Contact Center Outsourcing Firm EPIC Connections Selects inContact's Hosted Call Center Software
09/14/2010 Interactive Intelligence Seeks to Reduce Customer Service 'Frustration' through New Educational Resource
09/12/2010 Patton Offering 20 Percent Off on its DialFire Dial-up Access Equipment
09/12/2010 OGI to Distribute Drishti-Soft's Ameyo in Indonesia
09/12/2010 Three Tips for Reducing Shrinkage in the Call Center
09/10/2010 VoIP Call Center Provider DOW Networks to Participate in AstriCon 2010
09/04/2010 Learn How Workforce Management Software Can Improve Your Call Center Operations
08/28/2010 Contact Center Headsets Must Protect Against 'Acoustic Burst'
08/28/2010 Help Cut Call Center Management Costs with Hosted WFM Software
08/28/2010 Call Center Software Provider Zeacom Wins 2010 IP Contact Center Technology Pioneer Award
08/28/2010 Hosted vs. On-Premises Call Center Software: Which Delivers Better TCO?
08/27/2010 Ingrid Van Den Hoogen Joins Call Center Headsets Manufacturer Plantronics as Chief Marketing Officer
08/21/2010 Integrated Communications Solutions Provider TNCI Signs Multi-year Wholesale Contract with AT&T
08/21/2010 Today's Web-based WFM Systems Ideal for Distributed Call Centers
08/21/2010 Squire Technologies' Media Gateway Controller SVI-MGC Selected by Moldavian ISP StarNet
08/21/2010 Redcom Laboratories Adds More Features, Capabilities, to its SLICE 2100 Softswitch
08/21/2010 How to Get Faster ROI and Better Performance from Your VoIP Implementation
08/21/2010 Predictive Dialer: The Workhorse of Any Outbound Call Center
08/21/2010 PhyBridge's 'VoIP Enabler' Helps Small Businesses Deploy VoIP Faster
08/21/2010 Report Shows Call Center WFO Solutions Market Set to Rebound
08/21/2010 Call Center Furniture Manufacturer Interior Concepts Wins 2010 TMC Labs Innovation Award
08/20/2010 Aplicor Readies Next Version of its ERP Software, Launches Pilot Program
08/19/2010 Auto Attendant vs. IVR: What's the Difference?
08/19/2010 Call Center Workforce Management Solutions Provider GMT Relocates its Corporate Headquarters
08/19/2010 When it comes to Hosted Call Center Solutions, think 'Battle-hardened'
08/18/2010 Hosted Call Center Solutions Provider inContact Wins IP Contact Center Technology Pioneer Award
08/18/2010 Sennheiser's CC 520 Contact Center Headset: Rolls Royce Quality at a Toyota Price Point
08/12/2010 Call Center Furniture Provider Interior Concepts Introduces Three New Task Lights
08/12/2010 Call Center Workforce Management Software Provider GMT Now ShoreTel Certified
08/10/2010 Blackboard Integrates its Alert Notification System with its Mobile Learning Platform
08/08/2010 The Value of Agent Supervisor Portals in Resolving Scheduling Disputes
07/27/2010 Free Webinar to Focus on Best Practices in Call Center Scheduling
07/27/2010 zzztest
07/26/2010 test2
07/14/2010 Workforce Management Solutions Must be designed with Usability in Mind
07/13/2010 Cloud-based Call Center Applications More Difficult to Integrate?
06/30/2010 Get the Most out of Your Wideband Audio Implementation with Plantronics' Wideband-ready Headsets
06/24/2010 New Software Delivers Intelligent Call Control between Plantronics' Unified Communications Headsets and IBM Sametime
06/23/2010 Plantronics Intros New Unified Communications Headset, the Savi 430