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By Art Rosenberg

Art Rosenberg is a veteran of the computer and communications industry and formed The Unified-View to provide strategic consulting to technology and service providers, as well as to enterprise organizations, in migrating towards converged wired and wireless unified communications. He focuses on practical user requirements, implementation issues, and new benefits of multi-modal communication technologies for individual end users, both as a consumer and as a member of enterprise working groups. The latter includes identifying new responsibilities for enterprise communications management to support changing operational usage needs most cost-effectively. Copyright © 2004-2005, The Unified-View, All Rights Reserved Worldwide.
 

Latest Articles
12/02/2015 "Business Communications" Upgrades UC
11/12/2015 Optimizing Customer Service Interactions with Actionable Data Monitoring
11/12/2015 Optimizing Customer Service Interactions with Actionable Data Monitoring
11/09/2015 Business Call Management as a Service (CMaaS) Will Quickly Make Enterprises More Mobile
04/14/2015 Don't Fight Mobile Customers; Join them!
03/18/2015 The Eyes Have It: Customer Self-Service Get Visual
01/12/2015 Mobile Customer Service Means Unified Business Interactions
01/12/2015 Where is UC Going? Persistent, Multimodal 'Conversations'
12/04/2014 Mobile Customer Service Is A Two-way Street
11/10/2014 Business 'Mobile Apps' Will Need UC Expertise
10/13/2014 The Privacy of Text Messaging For Mobile Users
09/26/2014 Why UC Needs Mobile 'Unified Notifications'
09/25/2014 Agents Skills for Mobile Customer Services
09/02/2014 Mobile UC Benefits From "Interactive Virtual Queuing" For Efficient Customer Care
08/27/2014 UC And Clouds Brings HP And Avaya Together
08/26/2014 Mobile UC End Users Need UM Too
08/05/2014 Visual IVR - A Migration Path to Mobile Self-Services
07/24/2014 How Will You Support Consumer Mobile Customer Service?
06/01/2014 Is Unified Communications Really Unified Interactions?
04/21/2014 Business Conversations Need Voice and Visual Information Too
04/07/2014 Is Unified Communications Really Unified Interactions?
03/25/2014 "UC Video" Easier Said Than Done!
03/18/2014 Migrating to Multichannel Customer Service Interaction Centers
02/28/2014 GENBAND's UC Solution for Service Providers
01/21/2014 Cloud Services Open the Door to Multimodal Business Conversations
01/15/2014 Omnichannel Solutions: The Rise of the Interaction Center
01/10/2014 Mobile Customers Need UC Choice for All Interactions
12/13/2013 Contextual Customer Assistance From Online Apps For Better Customer Service
11/12/2013 Contextual Customer Interactions Improve Personalization and Performance
10/31/2013 Amazon's Kindle HDX Mayday Button for Device Help Desk
10/11/2013 How WebRTC Could Help Me Discount an Airline Flight By 70 Percent
10/02/2013 Is Your Contact Center Ready For All Mobile Customer Interactions?
08/05/2013 All Mobile Self-service Apps Need Customer Assistance
07/30/2013 Customer Mobility and Accounts Receivable Management, Part 3
07/29/2013 Customer Mobility and Accounts Receivable Management, Part 2
07/26/2013 Customer Mobility and Accounts Receivable Management, Part 1
07/01/2013 Enterprise Mobility Management for Shared, Personal Devices
06/24/2013 Look To Cloud Services for Mobile Customer Needs
06/04/2013 Mobile Customer Self-Service Means Less Talk And More Action! Part 2
06/03/2013 Mobile Customer Self-Service Means Less Talk And More Action! Part 1
05/15/2013 Unified Customer Services for the New Generation of Digital And Mobile Consumers
05/07/2013 ShoreTel Brings Mobile UC to the Desktop
04/12/2013 VARs, SIs and Consultants - UC Opportunities
04/09/2013 "Help Desk" Services For Mobile UC Customer Support
02/21/2013 Social Business Needs Mobile Notification Management
01/14/2013 Customer Services Needs Multi-Persona Mobile Apps
01/02/2013 Can IT Support Mobile UC in 2013?
12/07/2012 What Are IT Staff Responsibilities for Cloud Apps?
11/15/2012 Mobile UC for 'Bring Your Own Car' Drivers
10/11/2012 Will 'Consumerization of UC' Drive Contact Center Change?
09/25/2012 Sins of Omission in Explaining UC
09/12/2012 Consumer Mobility, 'Customer BYOD,' and the UC Contact Center
08/23/2012 Customer Service UC Payoff Bigger Than 'Collaboration?'
08/14/2012 UC-Enabled Unified Messaging Will Affect Business Voicemail Systems
08/06/2012 End Users Really Want 'Dumb' Devices for Mobile UC
07/11/2012 Unified 'Contextual' Contact Notification Management
06/28/2012 'Back to the Future' for Computer Usage - This Time for Mobile Consumers
05/30/2012 Video Conferencing as a UC-enabled Option
04/23/2012 AT&T Moving Mobile Subscribers to New Unified Messaging 'Cloud'
04/23/2012 What Business Users Really Need - UC-Enabled 'Collaboration'
03/01/2012 The Heart of Business UC: 'Contextual Contacts'
03/01/2012 Multimodal Mobile Apps, Cloud Services, and UC VARs Make Telephone Contact Centers Grow Up
02/29/2012 Are 'Smart Applications' the Real Target for UC-Enabled Cloud Services?
02/13/2012 Making A 'UC Contact Center' Truly Virtual
02/06/2012 'Dual Persona' Mobile Clients Will Simplify UC BYOD Issues
01/03/2012 Apple Making the Smartphone Even Smarter for Mobile UC
12/30/2011 2012: Will 'Mobile Apps' Drive the 'UC Contact Center?'
11/21/2011 UC Interoperability - 'Separation of Church, State, and End Users'
11/18/2011 IBM's BYOD Approach Shows the Way to Enterprise Mobile UC
11/15/2011 The New 'UC Contact Center' - More Than A 'Use Case'
10/26/2011 Back To The Future - Before the Web and the 'Cloud,' There Was Interactive 'Time-sharing'
10/24/2011 Personalized UC - Mobility vs. Portability
10/17/2011 UC and Efficient Contact Center Assistance
10/06/2011 Steve Jobs and UC
10/04/2011 UC Analytics Needed to Manage Multi-modal Contact Center Evolution
08/15/2011 The Strategic Role for Unified Analytics in UC
03/10/2011 At Last! Avaya Embraces 'Dual Personna' Mobility For Health Care Apps
12/20/2010 Will iPads, Tablets Replace Enterprise Laptops and Desktop Softphones for UC?
09/27/2010 How UC and Multimodal Notifications Will Change Communication
09/16/2010 What's In A Name? Microsoft's Lync Wants End Users In Business Communications
07/26/2010 Latest Contact Center Trends Point to Mobile UC Flexibility for Consumers
07/26/2010 The Coming Importance of UC Analytics in Multi-Modal Business Operations
05/19/2010 UCIF to Do More Than Come Up With UC Infrastructure Standards
05/10/2010 UC vs. CEBP: The Chicken and the Egg For Automating Business Processes
04/20/2010 Helping 'UC Solution Integrators' Succeed In the Market-place Beyond IP Telephony
04/19/2010 UC is More Than 'Person-to-Person' Contacts -- Think 'Proactive Self-service Applications!'
03/22/2010 UC, Mobility, and CEBP Integrations Driving IP Telephony Implementations
03/17/2010 Hosted IP Telephony Applications Support Both Internal Users and Customers
02/17/2010 Windows Phone 7
01/25/2010 Consumer UC, Smartphones, CEBP Drive NexGen Customer Service
01/13/2010 Business User Demand for Mobile Smartphones Will Also Drive UC
12/01/2009 How Can The CIO Help Enterprise Users Migrate To UC?
11/04/2009 Avaya Runs With CEBP for Aura UC Telephony Solutions
09/21/2009 Customer UC - Voice Assistance Is Only A Part of the Contextual Contact Center
08/20/2009 Hard Questions for 'Customer UC' Panel Discussion at ITEXPO
06/30/2009 Big Mobile UC Payoffs Coming from Outside the Enterprise
05/14/2009 Sprint Network Services Put "Meat on the Bones" Of Enterprise UC
04/27/2009 Siemens Sales Strategies for the New UC Market
04/09/2009 The Real UC Message: Prepare For Enterprise Desktop Telephony "End-of-Life"
03/25/2009 Drilling Deeper Into UC User Productivity