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By Michelle Amodio
TMC
Michelle Amodio is a TMCnet contributor. She has written about companies and groups in several industries, but her main focus is on the technology sector. She holds a bachelor's degree in Writing from Endicott College and currently works in marketing, journalism, and public relations as a freelancer.
 

Latest Articles
05/26/2016 Survey: CIOs Focus on IT operations, Cybersecurity
05/26/2016 Enterprises Ready to Commit to Long-term Cloud Contracts
05/26/2016 Software Bug Causes iiNet Email Outage
05/26/2016 Are Sales Calls a Brand of Antisocial Behavior?
05/20/2016 TCPA Reform on Table at Senate Hearing
05/19/2016 Competition, Net Neutrality Paint Current Telecom Landscape
05/19/2016 Sales Tax Exemption: No Dice for Colorado Telcos
05/19/2016 Telecommunications Regulatory on Commission: No Charges for VoIP Apps
05/19/2016 Power Outage Tests Patience of Many on Exam Day
05/13/2016 Flexera Software Answers Software Licensing Challenges
05/12/2016 Is RCS In a Resurgence?
05/12/2016 Market Trends Changing Software Licensing Landscape
05/12/2016 Apple, SAP Deal Means iOS Apps for Enterprise
05/12/2016 Is the Customer Always Right?
04/29/2016 App Development Requires Proven Expertise, Cloud and Mobile Focus
04/29/2016 Enterprise Mobility Makes Virtual Offices a Reality
04/29/2016 Hospitals Prime Targets for Ransomware
04/29/2016 Small Businesses Should Focus on Cyber Security: Experts
04/28/2016 Ransomware Takes Cyber Crime to a New Low
04/28/2016 Better UC Management with a 'Total View'
04/22/2016 Will Sales Jobs Be Obsolete in the Future?
04/22/2016 BT Ramps Up for Cyber Security
04/21/2016 Survey: Office 365 Adoption Rates High Despite Challenges
04/20/2016 Is Legacy Technology a Roadblock for Your Small Business?
04/15/2016 Zendesk Raises the Bar in Prediction Analytics
04/14/2016 Verint's WFM Receives Top Scores in Customer Satisfaction Ratings
04/14/2016 In an Era of Video, You Can Do It Better
04/14/2016 In an Era of Video, You Can Be Do It Better
04/14/2016 Delve Analytics, a Strong Add-on for Office 365
04/08/2016 Morocco's VoIP Ban a Step Back for Economy
04/08/2016 Want to Build Your Own Software Monetization Strategy? Don't.
04/08/2016 The Cloud Is Everywhere, But Still Requires Management
04/07/2016 Not All Help Desks Are Created Equal
04/01/2016 The Diverged Roads of SDN: Do We Need Two Standards?
04/01/2016 UC Changing Amidst Mobile, Cloud Advancements
04/01/2016 Zendesk Apps Help CS Agents Work Better, Smarter
04/01/2016 Better Routing, Better Reporting for Improved Customer Service
04/01/2016 ONUG, New York University Open Testing Facility for SDN Research
03/24/2016 NEC Modernizes SDN with Latest Suite
03/23/2016 Pathfinder App Illustrates the Customer Journey for Better Service
03/23/2016 Monitor Power, No Matter Your Location
03/22/2016 VoIP Innovations Falls Victim to Cyber Attack
03/21/2016 Customer Care Trends: Omni-presence On the Rise
03/18/2016 NTT Com Enhances Its Enterprise Cloud
03/18/2016 Facebook's Open Compute Project Boosts "Coopetition"
03/18/2016 IBM, Indosat Ooredoo Ink Cloud Deal
03/18/2016 Amazon Echo: More Than a Hands-free Speaker
03/18/2016 Avaya Releases Zang for Cloud-based Collaboration
03/18/2016 'Smart City' Project Aims to Help Traffic Woes, Prevent Accidents
03/17/2016 What to Ask Your Provider Before Signing Up for VoIP SMS
03/17/2016 Running a Small Business? Consider a Phone Upgrade
03/17/2016 Suits Pending as Businesses Violate Missouri No-Call Laws
03/11/2016 Influencer Marketing: Is It All It's Hyped Up to Be?
03/10/2016 When Subscription Licensing Reigns Supreme
03/10/2016 Ciena Boosting Connectivity for India's Service Providers
03/09/2016 How Safe Is Your Data?
03/07/2016 Distributed Workforce a Reality Thanks to WebRTC
02/29/2016 Understanding What Office 365 Can (and Can't) Do
02/29/2016 Google Partners with Mobile Operators for RCS Rollout
02/26/2016 Seamless Cloud Software Deployment in 3 Steps
02/26/2016 Microsoft Improving Accessibility for Differently-abled
02/25/2016 Microsoft Expands Office 365 Offering for Lumia 950/950XL Customers
02/17/2016 NFV Solution from ADVA Promises Choice, Freedom
02/16/2016 Mobile Networks Feeling the Pressure Due to Rise in VoIP
02/16/2016 Microsoft Tests Underwater Servers as Data Center Concept
02/14/2016 UCaaS at Helm of Collaboration
02/12/2016 Cloud Computing Changing the App Strategy Game
02/12/2016 Cloud Computing Changing the App Strategy Game
02/11/2016 The Good and Bad of Mobile Shopping, According to Omni-channel Shoppers
02/11/2016 For Telemarketing Success, Think Like an Athlete
02/05/2016 Software Licensing Process Is a Group Effort
02/05/2016 Customer Support: Breaking Down B2B Versus B2C
02/05/2016 The Future of Customer Care
02/04/2016 Contact Centers Perform Better with Cloud Technology
02/04/2016 Want to Retain Customers? Show Some Empathy
01/26/2016 WebRTC Solution Gets New Bells and Whistles
01/25/2016 Cloud Technologies Give UCaaS Market a Boost
01/21/2016 Lead Scoring Made Better Through Predictive Analytics
01/21/2016 Insurance Telemarketing Sales: Treat Leads as Build-up Opportunities
01/21/2016 FCC Lifts Cuba from Exclusion List
01/21/2016 Outages Due to Squirrels: More Prevalent Than You Think
01/18/2016 SAP Licensing Hurdles Easy to Manage With Software Asset Management
01/18/2016 Common Customer Complaints and How to Fix Them
01/18/2016 SMBs Power Through with Helpful Apps
01/14/2016 New Years Resolution for Startups: More Virtual Offices for 2016
01/13/2016 Customer Retention Cheaper Than Customer Acquisition, Companies Say
01/13/2016 Hosted VoIP Not Fully Understood Among Average Users
01/11/2016 Monetizing Virtualization: It Can Happen
01/11/2016 Tips for a Better Quality Assurance Process
01/11/2016 4G Brings Promise of Mobile Advertising in India
01/07/2016 2015: A Banner Year for Ciena
01/05/2016 Utility Company Misprint Leads to Misdirected Calls, Confused Agents
12/21/2015 Why the Phone is (and isn't) Phasing Out
12/21/2015 Demand for Noise Canceling Technology Means Silence is Golden
12/18/2015 Integrating IT, Customer Service Provides Total View and Customer Satisfaction
12/18/2015 2FA, WebRTC On the Minds of Banking Industry
12/18/2015 Lead Generation Resolutions for the New Year
12/17/2015 Radiant Logic Offers Secure Access across Multiple Applications
12/17/2015 Podsystem Corporation Leads the Way Through Connectivty, M2M
12/17/2015 How 8x8 Harnesses Cloud Communications Seamlessly