Network Diagramming Channel Feature
Aberdeen Reports Discuss Approaches to Ensuring Network and Application Performance
Network diagramming, performance management and network optimization are critical to ensure high levels of application time and performance in IT networks. Recent research from Aberdeen (News - Alert) Group says by looking at performance from a real-time perspective, businesses are able to not only ensure higher levels of application uptime and performance; they are also able to more effectively leverage other leading capabilities of performance management.
In one of the reports, “The Virtues of Virtual Patching," Derek Brink, vice president and research Fellow for the Aberdeen Group's IT Security research practice, writes about approaches for managing vulnerabilities and threats to IT infrastructure.
Currently organizations consume a significant share of their IT resources to manage these vulnerabilities in network. As a result they get distracted from projects aimed at innovation and growth.
According to Brink, the strategic deployment of selected compensating controls, such as virtual patching, can provide a kind of protective shield that effectively buys the organization more time to assess, plan, test and remediate vulnerabilities and threats.
Another report by Rapoza, "The Need for End-to-End Application Performance Management and Monitoring" analyzes the challenge of end-to-end performance management and monitoring. The report also explores how companies are working to take advantage of end-to-end capabilities.
According to the report, from back-end storage and database systems to the company network to WAN and internet connections to last mile broadband, the performance of an application can be adversely affected by any of these.
With performance management and monitoring systems designed to look at the complete end-to-end infrastructure, organizations can potentially see this entire ecosystem and understand exactly where performance issues occur.
Modern applications and scenarios like cloud computing are seeing high rate of innovations and changes that are impacting how these networks and applications are managed and optimized.
"The Changing Face of Network Performance" is another report by Rapoza that focuses on how some of the businesses have successfully implemented a combination of network and application visibility ensuring high levels of control over their management infrastructure.
Another report, the "Multi-Channel Contact Center: Delight Customers where they Live" research study by Omer Minkara, research analyst, Customer Management/Contact Center, details how Best-in-Class contact centers improve their customer satisfaction results by 19.8 percent year-over-year by deploying a seamless customer care strategy that spans multiple channels.
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Edited by Amanda Ciccatelli